AlloyReviews 131

They advertise jeans on sale, let you order & then don't bother to let you know, until I inquired about it, that they had to cancel part of order because of, " computer issues". Then insult you with a sorry excuse of a 30% discount which is only a few dollars off.
I totally agree with others,,, there are others sites that actually know how to treat their customers... I noticed that they have down sized alot,,,, Guess that what happens when your going out of business, which shouldn't be long treating customers this way...

Finally found nice tall jeans (years ago). Now, they are not made as well, but worse yet is the return policy! I returned 4 pair of pants I purchased within one day of receiving them only to find out that they are just too darn busy to deal with giving people back their money. They say once it gets to the warehouse it takes them 14 to 21 days to "receive" it, inspect it, and process it. I have had several things I had to return to different places this year after Christmas and they were all completed within a week. Then they want to charge YOU for the shipping. After making you wait so long for your refund they ought to offer you interest!

BUYER BEWARE - Alloy used to be an amazing store with incredible customer service. It was my hidden gem for tall apparel at a reasonable cost. Not so much anymore!

Since going exclusively tall Alloy has ditched their care for their customer and become a terrible option for online. They may have done away with the "restocking fee" but after reading the details of their return policy and seeing that they have a "rejected return fee" if you don't return an item in all of its original packaging, as well as they do not do any sort of exchanges, so you are forced to pay shipping costs three times should the fit not be right (and well since every pair of jeans is made by a different company - no two fits are the same)... so that means you're paying almost $30 extra! CRAZY and so not worth it. And don't get me started on when you call the customer service line because they are RUDE.

So sad to see this gem of an option turn into what it has. I used to recommend it to every tall girl I met... now all I have to say is BUYER BEWARE.

Out of 2 orders I did not receive several items in each order. I contacted customer service right away and complied with their every request by sending photos and e-mail. They said it would take up to 2 weeks (Ive never heard of this type of wait time) and I waited, patiently then contacted again with absolutely no response. They advertise sales but will not send you all you pay for... STAY AWAY from Alloy... this was a great company 12 years ago but whoever runs it now is no better than a lowball street dealer. I feel lucky that I actually received some of my items.

My experience with Alloy leads me to believe they are a scam. Their clothes are not sized properly, which means they must be returned, after which Alloy claims the return was not received on time--regardless of how promptly the package was mailed--which allows them to refuse a refund & issue a store credit instead. In addition, this allows them to charge restocking fees, which they charged even on an item they never shipped, & which they also refused to refund. I tried to use the remaining balance/store credit many times, but the # they gave me never worked. Each time it failed, I asked for a refund which was refused. I was actually told the store credit had no monetary value, so a refund was not possible. It wasn't until I got the Attorney General's office of both Pennsylvania & New York involved that the money they so willing took from me actually had monetary value again, & it was suddenly possible for Alloy to issue me a refund check. Coincidence? I think not. Do yourself a favor & stop wasting your time calling Alloy until after you know the attorney generals of PA & NY have contacted them (they will send you written notification). You will be surprised with how cooperative Allow suddenly becomes!

Was having trouble having my order processed... waited on the phone for 15 mins for someone to tell me theyre not sure why and would call back tmrrw. No one ever called me back.

A week later I was able to order and they sent me a 32" inseam pair of pants when I ordered a 37". The most expensive pair of pants were huge. Unable to get the return application to work. Sent an email... and another... and another... aaaand another... still waiting 2 weeks later for any sort of human response.

Terrible... so disappointed. Will never order from here again.

As a 6'3" woman, I've ordered online since ordering clothing online was possible (and from catalogs as an extremely tall, slender child before the internet). I've almost never dealt with companies making major mistakes, and always had an easy time reaching help to fix any problems... until Alloy. I ordered coats that had no adequate pictures--and as a tall woman, it's always necessary to try more than one size. Three days after I placed the order, they mailed a pair of petite pants in place of one of the tall coats I paid for. It took a week and a half of attempts to reach them before they started a slow, painful process of proving to them that they had made a mistake. By the time they finally mailed the coat I'd paid for, it was on sale for half the price i paid, and arrived a full two months after I ordered it. The coats were beautiful, but designed by someone who doesn't understand a tall body (only had longer arms, but shoulders, and torso were proportioned for a much shorter woman). I called and followed their painful procedure to return one coat (get an approval code and a promise that it is authorized for a refund, pack it up in my own box, pay shipping to mail it back) only to be told that it had been too long since I ordered it (due to their mistake), and they had decided not to refund the return they had authorized. They've said my money will at least remain in my account as a credit, but I've been mysteriously locked out of my account. I don't know if their password reset is broken for everyone or just for those with credit, but I've been attempting to make it through to get that fixed for a week and a half. (And each phone call requires a minimum 5-15 minute wait to speak to a human). Alloy may have tall clothing, but it is an enormous waste of your time, sanity, and money. NEVER order from them; I will be relieved to be done with them once I've used my remaining credits. It's a pity; if they spent a small portion of their massive advertising budget on customer service, they would have repeat customers and far fewer terrible reviews.

I've ordered from Alloy over the years only because they have long inseams. Their products used to be a little on the cheap side, but not horrible. I have not ordered anything from them in over a year, but I needed some lounge pants so I tried them. The pants were cheap pieces of garbage. I can't believe they're selling this junk. When I went to return them, I find that their return policy has completely changed (it must be because they have so many returns). There is now a 15% restocking fee. Are you kidding me? I'm being penalized because you sold me trash? I have a credit with them, but I don't think I'll ever use it since it's not worth the hassle and I can't trust them to sell an even halfway decent product.

My fiance placed an order with this company at 8:19 am on Dec 6th. She paid the extra cost for 2 day shipping and then received an email from Alloy the next day stating her order wouldnt be delivered until the following monday. So she paid for 2 day shipping and now wont receive the package until Monday at best. Up to this point and 4 phone calls to their customer support line Alloy still refuses to refund what ahe paid for the 2 day shipping!. I have now made a call to them.on her behalf. Ive been told that she will be getting a refund and a phone call from a floor manager. All I can say is that my lifes mission on this situation is to keep making phone call after phone call after phone call to the customer support line until her money is refunded. As well as keeping social media up to date in the progress. It seems like this would be a bad time to have your company name run through the mud over and over but that is precisely what I will do until this matter is settled to my satisfaction!