AlloyReviews 131

I loved this site. It was the first site where I could find jean long enough. However, their return procedures are extremely bad and expensive. I returned a pair a jeans and the tracking# shows that it was delivered 21/2 weeks ago and yet I have not received a refund. When I call I always get the same response, "We have to verify the warehouse received it." Heck my tracking# verified that the warehouse received it! This is the third time I have gone through this with Alloy. No MORE orders from me.

I have been ordering from Alloy since I was in high school. I am now 35 years old and have just recently been experiencing major problems. The item descriptions are no longer detailed enough to make a proper decision on fit. You now also have to pay for non-refundable shipping to and from, which is insane being that the item I purchased is not the item I recieved. I ordered pants in black and they sent me maroon. All of my back-up paperwork including the packing slip says black. Now I'm stuck with the cost of returning these items and they used to provide a return label free of charge. There is a lot less to choose from and their service has gone down the toilet.

I've placed many orders with Alloy in the past and I really hadn't had any problems. I recently ordered 3 pair of jeans and it seems as if the fit isn't the same anymore. I ended up sending the jeans back for a refund, because they don't do exchanges spent $21.00 and will also be charged a restocking fee. The only way I would purchase from them again would be if they opened a store in my area where I could actually try on the clothes and not have to wait 2 weeks for delivery or pay an arm and a leg to return the items. If you order the same jean in a different color thy WILL NOT fit the same. I'm so annoyed with ALLOY and will by my tall jeans elsewhere.

Highly disappointed. I have been a loyal customer for years regardless of the fact that they always get things wrong. Also, their jeans most of the time arrive in jegging form. Every single jean seems to run differently for instance I own a black pair of jeans in one size and when I ordered the white pair they fit completely different. Don't even bother doing a return or exchange because the customer is not valued and they will only give some of your money back after you pay for your own return. I'm pretty sure I'm done with this company!

My daughter needed tall skinny Khakis so I ordered 4 twill khakis for school on July 25 2016 and used my store credit of 65 dollars. It was back ordered. 3 months passed, I called customer service, they informed me that the orders were cancelled because it was backordered and the CO is changing their accounting system. I said ok, let me have my store credit back then. May 2017, I called again inquiring about the store credit. It was redeemed on July 25 2016. We have no records of it being backordered or cancelled. I am out of 65 dollars.

I ordered from this company for years. But they don't care. Number 1 sign a company is going down is terrible customer service. Basically, don't waste your money and time on their site and their products. I can't tell you how much I hate to say this, because I'm tall and this was my favorite site for buying fun jeans that were long enough for me. But their products are never in stock (even when you think you ordered something, be prepared for the email a couple days later saying the order was cancelled because it is out of stock). Quality was never a strong point - they were cheap, fun jeans that fit, even if you have to use a safety pin to hold up the zipper. But now it's just ridiculous and sad. If you order 5 pairs of jeans, same size, you will be returning 3 because they don't fit. And you will have a devil of a time figuring out how to return them and it will definitely be on your dime. Their customer services does not give a crap. I've tried several times reaching out over the last year, just hoping someone there cares enough to make a response, but no. Well, I did get a boilerplate response on their Facebook page basically saying 'sorry - let us know if you need instructions for making a return' - my post specifically said I had just sent back a return, so obviously they didn't even read my post. My most recent example is ordering 2 pairs of jeans, same style and size. Different color. The waist on one was 3 inches shorter than the other, and the inseam on the other was 3-4 inches longer than the other. And you will pay for their mistake, because returns - packaging, labeling, shipping costs - is all on you. Returns were never great, but they never used to be this bad. How can you be an online apparel company and not have a good returns procedure? So sad, but I won't order one more item from this company.

I've been ordering from them since they were called "Girlfriemd.com" over 20 yrs now. They have went from a ++10 to a ---0 in about 2 years. Returned SEVERAL HUNDRED DOLLARS IN MERCHANDISE and they now refuse to let me spend my merchandise credit since they wouldn't give me a refund as PROMISED. This place is the worst I've ever seen and I shop ALOT online. PLEASE READ THIS EVERYONE... AGAIN, DO NOT ORDER ANYTHING FROM THIS AWEFUL PLACE... PLEASE! THEY WILL SEND U WHATEVER THEY WANT AND NOT WHAT U ORDER THEN WHEN U WANT UR MONEY OR A STORE CREDIT, U'LL NEVER GET IT!

I recently made my first Alloy purchase after learning about the company years ago. I had a good experience with receiving my items timely, and even received my refund for returned items about 2 weeks after my items were received. I'm 5'11', 160lbs and ordered a long-sleeve sweater that turned out to be 3/4 sleeves on me (still cute though and I'm keeping). Also orderd a long sleeve button up that had sleeves past my wrists! Yayyy! My typical size 8 jean size is too small for this company, so I had to get an 11 jean (32 inseam) with alloy. These are juniors sizes, so you'll have to size up if you are not a junior size. The jeans are cute, but the wash label says not to dry, so I hang dry. Clearly not the highest quality denim, but they do have a quality look so I'm happy. I will order jeans and tops from them again.

I have been ordering from Alloy for Years. So of course I was excited to order a few pair of jeans since the sales seemed to be on point. But of course everything is out of stock and the pickings are limited.

Of course to avoid paying for shipping I added a few items I really didn't need or want, only now to find out I may not get what I ordered at all. I placed my order 12/29/2016. It's not 1/7/2017 about to be 8th and I know for sure it's not coming. And if it does come it won't be what I ordered.

I did exactly what everyone else has done, and I am 100% sure they beat me for my money. I checked BBB and they now have a "F" rating. If you order from Delia's it's the same thing. ALLOY supposedly bought out Delia's so now they both are trash.

I'll be disputing the charges to my bank account on Monday since I won't be receiving my goods. Save yourself time and monley. Don't bother placing any orders with Alloy or Delias.