AliExpressReviews 8,094

Order Number: **************

The tracking number RU*******HK provided to me does not contain any tracking information except - "Shipment canceled."

The store did not reply to any of my messages.

I tried to open a dispute, but the site threw an error every time I tried.

I repeatedly contacted the support service via chat and survey - no help was provided to me, only empty promises of compensation.

I spent $ 28.95 and a lot of time talking with support in an empty - I received nothing - neither goods, nor a refund, Aliexpress appropriated my money.

I want to start off by saying that I started working with this company on Jan 19. I placed 5 orders totaling close to $2000. 00. I will not work with stores that do not offer Free DHL or Fed Ex Shipping, so I asked this shop if they could ship everything together Free Shipping, they agreed. I asked them if all items were in stock and told them I needed my package very very fast. Part of the reason I added so many items to my order for the free shipping. I watched and I watched for it to ship and didn't see anything and asked every day, and they told me not to worry the shipper had it and it would ship that day. Then I went days without hearing from them, still asking every day what my tracking number was and if it had shipped. Finally was given a tracking number but as soon as I saw the numbers I knew they were not fed ex or DHL they were snail mail number:-( I had told them over and over and over again I needed my items fast. They lied and lied and lied to me. I would never have placed an order if I knew it was going to take this long. I had deadlines and I missed my deadlines and was given a 200.00 fine for not have the merchandise needed. Finally, almost 2 months later the packages are starting to arrive, but they are only 1/3 of the items I ordered. I disputed them as my order was not complete and they are begging me not to dispute it, they tell me the items are coming in another package. What part of I does NOT ACCEPT B/O do you not understand? Then on top of all of this, one of the order I am really needing was just sent a couple of days ago, again after talking about how I needed it sent DHL or Fed Ex, they shipped it snail mail again. This shop seems to think they can make there own set of rules. I have never been so disgusted in how a business does business as this lying company BUYER BEWARE! DO NOT EVER ORDER FROM BABYQQ STORE!

I make regular purchases on this trading floor. And everything was kind of normal, but came across the problem of not sending goods by the seller. Upon my request to cancel the order, the seller only extended the order processing time. I could not influence this situation in any way. Complain in this situation is impossible! You can't leave a review about the seller in this situation! As a result, I waited 40 days and finally, at the next request for closing, the order was closed. Now I still have to wait 20 days to get my money back. The seller "LEEPEE Superb Store" is a big trickster. I wish everyone not to mess with him.
On the platform itself, Aliexpress can say that in this situation, I was completely defenseless. It is good that the order amount was small. But this can happen with a big purchase!

Not safe to buy on AliExpress, you will not receive the product you have paid for and AliExoress will not help you, when AE's system falsely confirm your receipt of the order without your knowledge. You will be asked to get some impossible proof that you did not receive your order so that they do not have to do anything to help you. How does anyone prove the order did not come?! It is not safe to buy on AliExpress, AE and sellers are together to scam you.

I ordered a pair of shoes, and the seller sent me a wrong one. I ask for return the seller sent me a return label. I bring it to the post office; the post office did not take it because the shoes weight 3 pounds and the label is for 1 pound. I asked the seller for label good for 3 pounds the seller did not say nothing. And I contacted AliExpress. AliExpress did not do nothing, so i lost $40 for not useable shoes.
Second time on November 30,2022, I ordered five items from 5 different seller on AliExpress website. How can they put 5 items in one package. The package arrived at my local post office on December 12. One week later because the package was not delivery to my house so i contacted the post office, post office said they will return it back to the seller because i did not come to pick it up. When i order online they always delivery to my house i never come to post office to pick it up..

Buy at your own risk because there is no customer service at AE. They have automated Bots that know nothing and there's NO telephone option to actually speak with a real live agent.
Also beware, they ask you to ship back items to China at your own cost which sometimes works out more expensive than the actual item!
I ordered a magnifier at 10/15x magnification but received a lower power lens. I was asked to ship back (cost $20) a $25 item. So basically, the seller gets his item back and I get almost nothing back.
My advice - stick to Ebay or similar and stay away from AliExpress until they make the seller pay for items not as described.

I know Alibaba and AliExpress are the same exact company but AliExpress is like the retail version of Alibaba. It can be full of scammers and drop shippers. It is easy to be ripped off because they don't have your back like Alibaba because your not a possible big business. Prices are a little better then Amazon on some things but not others.

If possible unless you are familiar with withing with sellers on there are have trusted contacts I would stay away and stick with Amazon or try Alibaba but it's a little more complicated. Shipping can take over a month a lot of the time and it arrives damaged a lot. Trying to return something to China is a pain. I have had some good buys on there but I happen to know some sellers. If you do use it be very careful and if it seems too good to be true then it most likely isn't.

I cannot in good conscious recommend this site to the average consumer, AliExpress probably will not have your back, unless your willing to pay to ship products back yourself in most cases.