AliExpressReviews 8,094

Stay away from this site as it is a scam. They send defective products or products that are near expiration date. Getting refunds is nearly impossible. Some merchants are honest but I cannot say the same for the AliExpress platform which manages all transactions. When there is an issue, the automated bot in customer service is completely worthless. Before the Chinese CCP virus infected the world, you may be able to reach a customer service rep via chat and they promise to response back to you via Email. But one month later, still no response and it doesn't look like they ever will. So you will be completely screwed if you want to get your money back.
Bottom line - STAY AWAY FROM THIS SITE AS IT IS COMPLETELY FRAUDULENT.

It has been so frustrating to try and navigate this web site's customer service system. I have never received my orders that I made in February and have been trying to figure out 3 different disputes for my orders that never arrived. All I want is a refund but instead, it has been a waiting game to see if anyone ever responds, I have been communicating with a computer which is frustrating because I feel this could be resolved by a 5-minute phone call with an actual person instead of a several month-long ordeal. I have also received an email letting me know that I was going to continue to be charged for the shipping to and from the seller as the package is returned to the seller.

So I have tried many suppliers on Aliexpress and have had the worst experience. Firstly, most of the products on there are junk. I literally threw out several products when they arrived because it was such low quality.

Another big issue is that many suppliers tell you they ship from a USA warehouse but in fact when you order they ship from China like usual with a month or more wait for delivery. When you inquire about this they lie or give you fake tracking numbers. 7 our of 10 do this I'd estimate.

I lost a lot of money, time, and hurt my selling reputation trying to deal with these sellers.

THIS IS THE WORST SITE ON THE INTERNET. ON MARCH 5 I ORDERED 4 GUITAR STRAPS AND WAS GIVEN 72 HOURS TO CANCEL THE ORDER, THEN OVER NITE I DECIDED TO CANCEL THE ORDER BUT SUDDENLY THEY SAID THEY SHIPPED THE ORDER THE VERY NEXT DAY WITH SOME BS TRACKING NUMBER THAT NEVER GAVE THE INFO SO I CALLED CANADA POST THEY TOLD ME THE TRACKING NUMBER IS BOGUS NO GOOD. ANOTHER CASE OF THEY TAKE THEY MONEY AND RUN AWAY NOW ALIEXPRESS KEEPS TELLING ME TO WAIT ANOTHER 10 DAYS THEY DONE THAT TWICE. THE ORDER WAS SUPPOSED TO BE HERE IN 16-26 DAYS AND THAT SHIP HAS SAILED ALSO. DO NOT DEAL WITH THESE CRIMINALS. ALIEXPRESS ONLY HELPS THERE SCUMBAG SELLERS.

Aliexpress, USED TO BE a good online platform to buy cheap products and even sometimes to got surprised by the quality of some of them. The problem NOW is that they do not have a chat service if you need to contact them (is a robot, with automatic answers, so at the end you do not have any help at all) not to mention that if you pay extra to have a tracking number of your online purchases. You should forget it. This will not happen... they send it as a standard shipping but they charge you as if "would have a tracking number"... purchases, are send sometimes a month later... and if you complain they really do not care. The answer is to be patience:-). And they do NOT refund the money any more. I still waiting for a product that I ordered two months ago. When it supposedly must arrive in 24 days max.

Bought an Android headunit from aliexpress. Was promised by vendor that the item is in good working condition all necessary cables came with the device as per description https://www.aliexpress.com/item/*******867.html?spm=a2g0s.*******.0.0.53fd4c4d4FLT6k

When item arrived, cables were missing and one side of audio is not working.

Seller takes no responsibility and rejected refund. Aliexpress is not doing anything either.

Aliexpress give me my refund!

Worst platform

Hello, in December I made a purchase on Aliexpress of a cover for my smartphone. The seller promised me that he would send it to the correct address, since the Aliexpress website was missing my home number. The seller said that after I made the payment, he would add my home number. Time passed and the order arrived in my city, but to my surprise and amazement, the order returned to the seller for the reason of an incorrect address, and I informed the seller the correct address. Open a dispute on Aliexpress and the company refuses to return money that is rightfully mine, since I did not receive the order. The seller deceived me for not having modified the address, and the culprit is me?! Aliexpress is not a trustworthy company, so far away because in the end it gives history the only wrong is the buyer. I will file a lawsuit for all damages caused to me.

Five of the seven orders I made from AliExpress never arrived, and one of the two that did arrive had to be refunded because it was the wrong item. The one fully successful order was fine.

I found their customer service agents generally friendly and helpful, but none of them were able to actually do anything. They also seem to have a pretty hazy idea of how to go about disputing orders and asking for replacements/refunds- full of suggestions that didn't work or advising me to click options that weren't there. There were no customer service agents available at all during most of January and February, due to a spring festival taking place in China.

The sellers are mostly selling unfinished/unpolished counterfeit goods and bargain-basement prices, and the ones that I dealt with told the most flagrant lies about how long I should expect to wait for delivery. One in particular told me my order was only a few days away from delivery, despite tracking information showing that it had never even arrived at the departing airport six weeks after I paid for it. This was for an item being shipped from China to Korea, as well, so it's not like it had to go across the world or anything.

I'm fairly certain I got all of my money back, as customer service does seem to take that seriously enough, but it takes almost a month for them to process refunds.

Don't bother trying to buy anything here.