AliExpressReviews 8,094

Sadly AliExpress customer service is non-existent.

It's *impossible* to speak to anyone (which is really frustrating!) and the help section of the website is completely automated.

If you enter a dispute with a seller (and there are lots of sellers with dodgy goods!) then it takes a LONG time for a resolution - at least a month if not longer. So if something goes wrong you're completely powerless, at the mercy of the seller until AliExpress steps in and even then there's no guarantee they will help you.

I've had some good purchases from AliExpress, but when things go wrong you're on your own. You'll probably have to try and reclaim costs from your bank.

My advice would be only to use the site for the absolutely cheapest of purchases because your money and rights are not protected despite what the site says.

Trustpilot should investigate why most 5 star ratings are from reviewers with only one review in Trustpilot.

This pathetic scam site should be banned to operate.
I've placed few orders in the last weeks and every single chinese seller that I have interacted with turned out to be liars, scammers and outright Imbeciles.

They lie where the item is shipped. If you choose to pay more and have the item shipped from an EU based warehouse you are, in reality, just getting a faster shipment from some unknown place in china.

When you ask for a tracking number, most of the times they will give you a random set of numbers and point you to a generic track website which, like most incompetent chinese sellers, does its best to distract you from the from the fact you are being scammed.

Then comes the infuriating part.
When you open a conversation with them it's like talking to a push to talk plush toy.
They are very skilled barely construct a sentence in English that starts with "friend" and ends with "wait until the end of the day for the carrier to update" usually until you are able to open a dispute.

Then comes the worst. Aliexpress itself. They are, if I'm being kind, accomplices but most likely inept thieves that live well with this type of scam culture.
The dispute process is ridiculous where you have to interact with the lying scammer that you originally couldn't communicate with.
AliExpress will not intervene until a "data in the future". The scammer that you ordered the "product" from stays silent until the day before the deadline runs out.
It is then when you find out that the product you ordered from the EU warehouse was actually Shipped from shenzhen and you actually have to wait, not 15 days but up to 50 days, as that is the time set for Ali Express to refund you.

Eventually, and if you are lucky, AliExpress decides to refund your money, you may end up receiving less than you paid for. That is because, even though you paid in one currency, they will always refund you in the dollar value.

Also, there is no way to contact the support with an issue, as they will only have a chinese built automatic answering bot.

This is so prevalent that they obscure the real seller ratings and allow the sellers to post fake images simulating positive feedback on the item page.

Please be warned. I have tried this website a few weeks ago and ordered a few products. All except one were met with scammers with the exact same behaviour.

I know, as it is typical with this chinese websites, that this review will be drowned in a sea of 5 star reviews from users that magically sing up to review and disappear.

I would like to think Trustpilot is better than this and I will keep watching if it is worth continuing to write my reviews here.
Google reviews has removed aliexpress

I hope this helps someone not being scammed.

Can't say it's worth the experience
Can't say it's worth the experience. Most items are being shipped out of China and it's hit and miss if you actually get what you ordered. I say hit and miss because I ordered two exact match items but they were different physical dimensions.

Chief complaint: I purchased a Thermistor for my 3D-Printer and it was found defective, kept cutting off and couldn't reach temperatures as described. I purchased a replacement and that worked fine. When I asked for a refund pictures were not "proof" for a refund. They wanted a video of the installation process and what the problem was. After weeks of emails (days between responses) my claim was refused for "lack of evidence".

I will not use them again!

I ordered 100 protective goggles so that I can donate them to local hospital. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. To make it worse they don't even know where the package is. Their record shows a part or full of the package is returning to seller?.
Yet Aliexpress is asking me to wait until Jun 15 ( more than 70 days?) without assuring it will arrive. Are you serious? Aliexpress already created so much problem for my plan. They should refund and compensate for my loss of time. I CAN'T even move on because of this stupid limbo situation.

Aliexpress is a joke. I had an order that the seller short shipped me 150 pieces. They do not protect their buyers. They only protect their sellers. They asked for evidence of waybills, but waybills will actually show the amount that I initially order when it is an order of 2700 pieces. I posted pictures that were taken of the inventory that I received and that was not enough for them to refund me the $75...

Not only is the dispute a joke. But initially the seller even agreed that he short shipped me and I accepted the $75 refund. But hours later Aliexpress jumps in and says I needed waybills and changes the refund to $0. I posted the waybills and explained that they are not correct because they would put down the right amount but I did not receive what I ordered, but they don't care and didn't even comment just closed the dispute and said my refund is $0. DO NOT ORDER FROM ALIEXPRESS! Their buyer protection is non existent and they protect their sellers. The seller did not have to provide anything in the dispute and yet they ruled in the seller's way. Don't waste your time in a dispute as you will waste time and no one probably evens reads them. Save time and don't buy from them

Shop******* Store is a sham. Placed an order on 3/30/20. Was informed they would ship it from a warehouse in Coppell, TX which is less than 30 miles from my home & if I paid with the order I would receive it in 4 to 7 days. I paid with the order. To further the deception they advised the USPS to expect a package & got a tracking number. On 4/15/20 they sent an email saying they had shipped it & I would get it in 4 to 7 days. One month has now passed & the only response I can get from them is "please wait in patience your package will arrive soon." That is all I get no matter what question I ask or what statement I make. Very dishonest.

I bought books, phone case, enamel pins, acrylic standees, washi tapes, etc.

You can't really track your order with the free delivery option (i'm not sure if you can track your order if you pay the shipping fee). The delivery can be quite long, from 2 weeks to 2.5 months.

Some merchants sell their products at a very cheap price, but they don't offer free shipping and the shipping fee is ridiculously expensive. That's because they gain profit from the shipping fee instead.

There are a lot of counterfeit products. Even though Aliexpress says they prohibit counterfeit goods, they won't ban the sellers that sell counterfeits as long as the seller blatantly let you know that the goods they are selling are bootlegs (one look at the picture and you should know that it is a bootleg).

Once, i bought a counterfeit book without knowing it was a counterfeit because most of the reviews say that it is an original book. Can't blame them though, the book quality is good for a counterfeit. Later, i managed to get a refund from aliexpress after i filed a complaint and gave them my evidences (comparing the bootleg book and the original book).

Also, not everything here is cheap, so you have to know how much a product is worth actually. Don't be stupid.

In conclusion, if you have no problem with late delivery, counterfeit goods, and spending more time/effort in finding trusted sellers, then everything is good.

Aliexpress and the sellers I've come across are extremely dishonest.

I searched for some much needed items. Filtering for shipping within the United States. Sure enough China based sellers pop up with product ads prominently displaying a USA flag. You are given the option to select "from the United States" in your check out.

Doing due diligence, I contacted 5 different sellers, asking where in the United States the products came from. In all 5 cases, they absolutely avoided answering honestly. Most used copy and paste responses. I asked several times. None would answer.

So I decided to make one small purchase. 5.98 shipping. Upon checkout, I get tracking information. What shipping company? I have no idea. It's a Chinese shipper. 17 days for arrival.

Now the seller won't reply to my questions about thier lies.

Now I take my documentation to Aliexpress... messages to and from myself and the sellers. Screen shots showing USA based shipping. Thier response? Basically "tough" and, "we sure to look into your seriousness complaint".

The sellers know they are lying. Aliexpress knows they are lying.

Zero ethics. Zero caring. Typical.

My advice. Juat stay away.