AliExpressReviews 8,094

THIEVES! THUGS! AVOID LIKE THE PLAGUE!
These people are thieves! I bought some masks from a Chinese fella which he did not send. He sent me a fake tracking number for a package that was delivered in Madrid while I live in Granada! I opened a dispute, sent them the proof they asked for which was delivered by the Spanish postal service CORREOS and nothing! This is a ROBERRY! DO NOT BUY FROM THESE THIEVES! I have asked Paypal to intervene as a last resort. AVOID THESE CHINESE THUGS LIKE THE PLAGUE!
Aliexpress and 3C Digital World Store ARE A BUNCH OF CRIMINALS!

Two months ago, I bought 10 ffp3 masks for 90 euros After one moth without reception, I open a dispute resolved positively for the chinese supplier; they said that the item had arrived to Spain; I investigated, and the tracking of Correos Express Spain showed that the item was delivered 630 kilometers away of my home. I appealed Stela Ye, the recent director for Italy, Spain and Portugal of AE and, after several days, I received some masks shown in the enclosed pic: they had very poor quality, manufactured in a country of cirilic language (not in china), without any type of homologation and providing very litle confidence on protection against Covid19 (they are not even ffp1). I told Stela Ye and I got a complete silence. Then, if you do not want to be robbed, do not purchase any item in AliExpress. For them, a customer is only an oportunity to cheat.

After using it for many orders, I think I can tell you how it works.
At first, if you want to buy something from sellers that ship from your country (france, spain, poland, italy, etc) or near your country, not only you will pay a bit more pricy, but also, the item will be sent from... China! Yes, 90% of the seller shipping from spain for example, send the item from China, and hide the delevery details.
So, then you open a dispute because the item never arrives in time, and then the seller extends the delivery period (called customer garantee time or something like this for you to believe it's good for you :) ), then, you have nothing to do, but to wait. The worst is, if you have a problem with the item sent from spain (so, in reality from China), you have to return it to... China of course. And all this is happening openly, with no sanctions from Aliexpress. Ali could easily identify this sellers because when they ship from spain to spain, and the delivery delay is about 3 weeks, you can easily understand there is some kind of trouble in the air...
Another thing: Many sellers let you pay, and then 5 days after, tell you "sorry my friend, my dear, the product is out of stock, so please cancel the order, but in the cancel reason, select "personal reason". That way, the seller won't have any sanction from Ali. And if you refuse, and decide to select another reason (like seller is out of stock), then the seller is able to reject your cancelation demand. And he will do it many times, untill your are tired of doing it. Moreover, if, like me, you buy in a foreign change (not euro) and you pay in euros, the refund will alway be less than the amount you pay (yes, it's like when you exchange money, the rate is different wether you buy or you get refund). This happened to me so much times... And when I tell it to this fu... sellers, they reply "no my friend, you will be refund the same"! The best quality of chinese sellers, is that they make you fool, acting like stupid persons, but they are not stupid, they know this things better than you.

This is the Aliexpress world, their rules, a world where seller is king, and buyer is some kind of "dear" trash.

SCAMMED! I did not receive my item from Ali Express/Sunrise Warm Store!

Ali Express is absolutely insane to deal with. Even getting to chat or email is incredibly difficult. When you do get in contact, they are not helpful at all. Multiple times, the chat representatives would say "You'll definitely get your money back", then the dispute result would come back saying "The item was delivered. You will not get your money back".

I will never purchase from Ali Express again.

So I've made four purchases with AliExpress vendors of course Ally express it's just a middleman the vendors keep your money promise that it's items been shipped the item never shows up and three months later you may or may not get a refund meanwhile they have thousands of peoples money think about it they use the money and some people don't complain hundred percent profit some people too tired and aggravated to try to get their money back hundred percent profit meanwhile AliExpress gets paid

Worst Online Shopping Company. That's the reason they don't use PayPal. Second, the customer service is horrible. Anything goes wrong. There are totally NO chance to get your money back! Or exchange! Items didn't deliver. Contact customer service and they provide me prove of delivery with unknow recipient and diffent address(85miles away) but they just don't bother to go further investigation and close the case! Due to the items only £70 which means I'm covered by the Section 75 credit card laws

DECEPTIVE LIES:

I use to purchase items from Aliepress and now they are totally unreliable, deceptive, cunning, lack of communication skills all together, my complaint have been ignored a million time for example: my 2 orders never recieved its been 4 months, refund was ignored, checked their tracking numbers for shipments my orders were never delivered so was delayed but never got thur the flight.
Their customer service is really very unreliable and response time is so poor, they stole my money the items I order and got away with it.
Most of their products are counterfits and not reliable especially in electronics and clothing... so beware consumers be careful what you buy or lose all your money from this company... I learn my lesson..