AliExpressReviews 8,094

I purchased a wig that is poor quality and I have to return it back to seller. 5 months after sending that, the wig came back to me since China customs refuse we returned those goods. Seller should be aware of it and gave me an US address but he didn't. I ask for another way to return and get my money back but seller totally ignored me. AliExpress customer service also won't help. I talked to at least 15 différents agent spending at least one hour each time and at the end they said the buyer protection is expired and that I have to manage with seller. So I am stuck with a bad product and I paid shipping return fees and AliExpress don't even try to talk to seller so they can refund me fix the situation. I am never buying with them, they let seller steal us.

I placed my first order I was given an order number and was tracking. Order disappeared 1 week later

AliExpress is full of thieves! If you want to lose thousands on products that dont arrive then AliExpress is the place for you. The sellers simply ignore your messages and there is no way to take it further with AliExpress.

I'm a platinum member with more than 500 orders on AliExpress. But Now, it's finished. I no more trust this company. They say they cannot make a refund in an obvious dispute because I'm victim of a "system bug": lies, lies, lies! They now protect the crooks, not the honnest buyers.
Order: **************

Beware of Scammers on Aliexpress!

Recently I purchased a branch chipper from Practical Industrial Spray Technology and parent company Dongguan Yaoshun Technology on Aliexpress. Price $2094. 00 CDN.

The ad listed the unit FREE SHIPPING to CANADA via sellers shipping method. Supplier informed me that I could pick up the unit at the warehouse in Vancouver when it arrives.

Two weeks before arrival I recieved an invoice for outlandish shipping charges and fees totally close to $800. WTF

I opened a dipute and spent hours back and fourth disputing the issue with the supplier and escalated it to Aliexpress but Aliexpress just stood behind the supplier as though they had done nothing wrong. Very annoying to say the least!

In the end I payed over a thousand dollars more for the machine than I would have, had I sourced it from a reputable supplier on Alibaba and contacted my own shipper and had them handle the logistics.

Lesson learned, YOU need to have YOUR shipping company take charge of the shippment in China. Get a firm quote. Do not let the supplier handle shipping unless you know the supplier well. Best of luck!

I use them many times for dropshipping and they made me a lot of money.
Can be improved especially with delivery period but overall they are OK

I used to be a diamond member, all good until about a year ago, lately from 10 orders i receive just about 4... 6 not received while the dispute was resolved in the favor of the seller, so Chinese protect Chinese... stay away from this platform... wife is Chinese she advise me to stop using...

They are headphones in my opinion complete and worth the price... because so far and used the headphones without charging them for anything constant use in music or so low and high... total work are already 5 hours and has a 60% can last longer depends on the volume level... and in terms of design and audio is good for those who like the bass this has good enough and does not hurt nor tired... excellent product I recommend it

Translated with www.DeepL.com/Translator (free version)

We recently ordered a dashboard mount cell phone holder made by Mpow (that is what was advertised). Instead, after a month, they send up a cheap third party window mount. We've sent photo's indicating they sent the wrong thing. They refuse to start an investigation insisting on more photos, which were sent. They truly do NOT care about the customer. All they want to do is keep the money. Luckily I used a credit card that has true customer support. They immediately refunded the money and have put the onus on those crooks to show they sent the correct product, which they didn't. Good riddance to them. I will NEVER use these AliExpress again - to me, they're just a bunch of scammers and crooks. I will use reputable sites such as official company websites or Amazon (they stand behind their customers), if I cannot find it in a real brick and mortar store.

I've bought a lot of electronics stuff from them over the years, primarily because it's cheap enough not to worry too much about the low quality.
Delivery has been mostly perfect, only one item never turned up, but a few have taken ~ 3 months to arrive. Don't order during their holiday period.
Any required refunds have been quick, just don't fall for an occasional sellers "pls cancel the dispute and I'll refund you" or whatever.
Packaging is often very minimal, don't expect a box, if it will fit in a plastic bag then that's what you will get.
A lot of integrated circuits are fake and there is no way to encourage them to be more trustworthy, which is a shame as we are desperate for a quality electronics supplier as an alternative to Europe. The first Aliexpress seller that has an actual QA system is going to get very rich.
Their search engine sucks, it randomly varies what it gives you and sometimes nothing at all. You can not use the common "-" symbol to refine the results.
Their marketing is truly awful, every week they send me offers for black wigs. I have no idea why they think I want a black wig as I only buy electronic stuff from them...

I used Ali-epxress for the first time recently to purchase a lcd screen cover plate for my Lenovo laptop.
Everything seemed above-board until I didn't receive it. I used paypal to make the purchase thinking if anything went wrong, I'd surely have some recourse. Well, no big-surprise, the item never was delivered. Here's where the fun really begins - try navigating the Ali-epxress customer complaints resource pages - I'm sure it's fine if you speak some chinese, but I do not.
In frustration I filed a complaint with Paypal. After about a week, I rec'd a message from paypal that they sided with the vendor as the they had provided information that the item was delivered.
I can tell you that it was never delivered, have tracking info proving it wasn't and the courier information provided by ali-express vendor doesn't operate in my country. All I can say is buyer beware and I would think twice about spending any of your hard-earned cash to Aliexpress - too many scammers out there, not regulated and no buyer protection.

I bought two chairs from alipaper, an aliexpress subcompany. Shipping posted as free. First, the seller held items hostage until I sent more money for postage. Then, when first parcel arrived it was a severely damaged, cheap table. The second parcel never arrived, but the seller confirmed it was another table. It's now been five months. Aliexpress issued only a 75% refund with no explanation. So, the scammer seller won. Money for nothing.

I ordered fair from this website tried to change shipping address and they refused so I asked for a refund and they told me to rate them 5 stars then they will send me a refund I've ordered from them before never had this issue but of course that was years ago when I ordered first but this time was completely different I definitely DO NOT RECOMMEND TO ANYONE!

Just as the name implies it's fast and this reminds me of how fast you can also generate a great return in your capital on Cryptofundscapital

Negative star! Aliexpress and some sellers are scammers. They shipped products in looong delay, buyers would never get any protection. If order same items in multiple quantity (>1), they will ship less with long delay, or received in broken pieces. Stay away and do NOT BUY anything from Aliepxress!

Website is a mess w' no way to EFFECTIVELY search by price -- Even Much Worse Than eBay. Terrible search ability -- Even Much Worse Than eBay. Appears to be in FULL SUPPORT of Bait & Switch Sellers. Idiotic emails telling you to pick up item at post office. Email notices that send you down a pointless clicking rabbit hole. Defective items only get tiny partial refunds -- even though the item cannot be used. They know that PayPal will not do a refund unless YOU pay the huge shipping cost to return item -- so they ignore you.

Very dissatisfied customer, be careful when you order from this anything through AliExpress. I ordered a Hair straightener and a car trash organizer, I received a lingerie and an Apple Watch charger which I will not make use of. I tried multiple times to solve the problem with the sellers and Aliexpress, neither one wanted to take responsibility. Somewhere along the process, one of them made a mistake by sending me the wrong item, they keep asking me for prove, I keep sending the same picture of what I received, I don't know what other prove they want. I never received my hair straightener or car trash organizer, never got a refund, neither from the seller or AliExpress, neither of them wanted to take responsibility of their mistake and I' m the one who ended up paying for it. Why would I be wasting my time and energy if I would have received the right items? Very frustrated and dissatisfied with the whole process and their customer service dealing with the issue. Not fair for the customer who paid for something they never received, and AliExpress not wanting to refund the money or at least investigate what went wrong on their side to solve the issue and keep their customer happy. I learned my lesson, sometimes when you try to save some money, you end up paying more. Better to pay a little bit more, avoid all this frustrating process and ensure if something goes wrong with your item, they'll have your back, help you solve the issue and get your money back send you the right item. Very unhappy customer.

Yes, you can find decent stuff and good deals, but if you by any chance get scammed or need a refund for any reason, be prepared to wait a long time for it, too, not just for products.

In my case, I was promised a refund by AliExpress CS before New Year for a scammy seller's damaged product, and it was never processed (which I found out upon contacting them a month later). Now they're telling me that I can't get that refund, and another one (that I was told will be processed and I'd receive it within 3 days) has yet again never appeared back on my card.