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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Ernie V.
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After many request for cancelation cus they will never confirm delivery and keep adding weeks, finally got through Paypal, this was the last message from them.
Fuc
Fuc
Alibaba Translation
K
K
Alibaba Translation
You
You
Alibaba Translation
NICE TO HEAR FROM THIS LOW LIFE PEOPLE,,,, FACK THEM TO

Date of experience: May 6, 2022
Italy
1 review
0 helpful votes
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Excellent
May 7, 2022

They have nice and affordable products. These are highly recommended. Their service are A+ accurate.

Date of experience: May 5, 2022
Nigeria
1 review
0 helpful votes
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I never received any of my two items from AliExpress. After many months of ordering a flash drive and a wrist watch from two different sellers, nobody contacted me for delivery and the items were not delivered but they were marked as delivered. This is my first time of buying on this platform. Unfortunately, I had a very sad experience. However, my happiness is that I didn't lose much to the fraudsters out there who call themselves AliExpress. Patronise them only if you want to lose your hard-earned money to these bunch of criminals masquerading as sellers. Order numbers are ************** and the **************.

Edit: I received the two items after five months. But both of them arrived earlier than that. One arrived after about one month of ordering it while the other arrived after two months. The screen of the wrist watch is also broken. So, I think the shipping company is to blame for late delivery. It isn't my duty though to get things right out there.

Date of experience: May 5, 2022
Illinois
2 reviews
11 helpful votes
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Awful customer service
May 5, 2022

AliExpress is supposed to look after the client but instead they always do the interest of the sellers. Watch out for frauds, the platform service will NOT help you out with anything. I ordered a cream colored item. Got a yellow/orange one. I am still responsible for shipping costs back. Why? What fault do I have in this?

Date of experience: May 5, 2022
Tennessee
2 reviews
5 helpful votes
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If you're lucky and the odds are in your favor you might receive something close to what you thought you ordered a month or so later. However you will likely not get any tracking at all and have to open a case to fight for your money back! Out of 5 orders I had 4 scam me! Not worth the aggravation and time to fight for your money to be refunded.
Buyers Beware! Shame on you Aliexpress for allowing so many dishonest sellers! I am so frustrated! I'm in the process of fighting to get my money back.
I have added the screenshot. With so many scam seller issues and very poor business practice is definitely not worth the loss of money, time and frustration. Take it from me I've learned my lesson!

Date of experience: May 4, 2022
Alabama
1 review
1 helpful vote
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Ordered items and never received it. No refund was sent. Scam artists in this website. Do not order.

Date of experience: May 3, 2022
Michigan
1 review
1 helpful vote
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I ordered several things from AliExpress two and half months ago and have received one of them. I am only getting a small portion of my money back on items that I never received. Would NEVER do business with this company again!

Date of experience: May 1, 2022
Italy
1 review
0 helpful votes
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Mi piace
May 1, 2022

Ho comprato diverse volte da Aliexpress e mi sono trovata molto bene. La spedizione non è veloce ma hai la possibilità di comprare diversi articoli che qui non troveresti!

Date of experience: April 30, 2022
GB
1 review
1 helpful vote
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If I could give this app a 0 out of 5 I would this is the worst app ever we ordered a package about 2 months ago and it never came the first time it was sent the seller never put a door number on it so it was sent back then when they sent it again it never arrived and because the seller didn't update the website it didn't show we didn't get it and we told Ali express about this because the reference number the seller gave us was non-existent and they said there was no proof we didn't get it so the seller was gonna get all our money that's 70 pounds gone for something we never got. Whatever you do don't order from this website worst experience ever.

Date of experience: April 30, 2022
Minnesota
1 review
1 helpful vote
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WORST EXPERIENCE EVER
April 29, 2022

NEVER AGAIN CUSTOMER SERVICE? TERRIBLE, SHIPPING? DONT GET ME STARTED ALMOST TWO MONTHS FOR ONE DRESS WHEN I COULD GET FROM ANOTHER IN ONE TO TWO DAYS, NEVER USING AGAIN I HAVE NEVER HAD A GOOD EXPERIENCE WITH THEM, AND OVERALL HORRIBLE EVEN BAD QUALITY

Date of experience: April 29, 2022
Colorado
1 review
2 helpful votes
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Aliexpress is unreliable and not trustworthy. After you think, you have a good deal and your payment is processed, seller will say they can not ship the item and request you to cancel or they will provide false tracking. You will have to go a long way to get your money back. Do not waste your time and money.

Date of experience: April 28, 2022
Israel
1 review
1 helpful vote
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I wanted to buy 2021 New Desert Cars Car Toy- - the seller did not return money - package wasn't delivered! I have a proof from shipping company - but nobody cares!

Date of experience: April 27, 2022
Canada
1 review
1 helpful vote
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Cheap and fraud. NEVER received the product, NOT received refund, NO communication. DO NOT spent your time and money.

Date of experience: April 26, 2022
Florida
1 review
2 helpful votes
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Never received
April 23, 2022

Never received my item and no refund bad business practices company received item for me. Can't get a refund

Date of experience: April 23, 2022
California
1 review
0 helpful votes
Follow Adeyemi A.
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For example went to buy shoes unaware that cheaper price meant fake. Buys should have to be more specific as to what the quality is of what their selling. Bought jordan 12s that looked nothing alike the picture or real thing thinking i could get it for cheap because the description was labeled jordan's. This was my assumption from being lended a pair of jordan's. What you can really buy are small items and even those don't really fit their description to be really honest with you.

Date of experience: April 22, 2022
Texas
1 review
1 helpful vote
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I ordered a Realme GT2 pro, The phone didn't come as described, and to top things off the phone had software issues which meant the phone wasn't working. I opened a dispute and even though I could present facts Aliexpress rejected my dispute. The 30-day return policy is an absolute joke because they don't let you use it. I went to a phone shop to try and save the phone but the technician told me the phone is basically a brick and I could start using it as a hammer because that's the only thing it's still good for. I paid 1075 AUD for the phone and 120 AUD for the repair shop to tell me the phone is cactus. The supplier was rude and tried blaming me for a broken phone that I physically never used. On top of things the seller gave me useless advice and got super rude. After writing a review to tell my experience, the seller and Aliexpress took down my review which means this whole company is not only super corrupt but also supports scammers. All the reviews that are 5 stars on Aliexpress are 100% falls, bought, or family members. My only advice after losing my money to these thieves is to STAY AWAY AS FAR AS POSSIBLE! I would love to sue them and the seller to make sure they never sell anything in their entire life to people but that won't happen because ALIEXPRESS SUPPORTS THIEVES AND SCAMMERS. I cannot believe that these people aren't ashamed of themselves and still go to sleep at night knowing they are scamming people for their hard-earned money. Someone needs to take this company and all the sellers on it down!

Date of experience: April 22, 2022
Texas
1 review
1 helpful vote
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Cheating customers
April 21, 2022

I often buy many times on aliexpress and at least three times same problems, at first I thought it was a mistake when company shipping combined multiple orders from different seller in the same baggage to get it delivery but then I found out when I bought an order with a large amount of money, the seller put a bad value purchase in it and took it to prove they arrived and sent it to my home address, when I complain, the seller proved bycopied information tracking the funniest thing is when they sent me tracking information in Chinese language while they sell some in English, aliexpress management considers it solved, the first picture is item I didn't buy and they sent it in a big bag and they provide it was sent to me, to do business, aliexpress need to have a good reputation, don't get the reputation that the Chinese are not good

Date of experience: April 21, 2022
Massachusetts
1 review
0 helpful votes
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Returns are a scam
April 19, 2022

I began using Ali express about a year ago after Amazon stole 130$ from me after I ordered a speaker and it never came only lies about what did and isn't happen to it. That was a big mistake for someone who lives in Israel as the postal service in Israel is easily worse than that of a third world country. No competition and being around for so long means "free delivery" is now going in person to some random office they don't tell you about or which one to pick it up. As if that's not bad enough, you are required to make an appointment ahead of time no wait hours in line. Long story short I ordered hundreds of dollars worth of items from aliexpress and waited for them to arrive. After I recived sms messages that most of the items came I decided to make the trip up to Haifa since even though I moved and told the lousy postal service I moved they still required me to go to Haifa. In all I made dozens of trips and only got 1 of the dozens of things I ordered. I was furious when they told me that it's not their faults I only got messages 2 weeks late from aliexpress and the "window" for picking up your "free delivery" item is 2 weeks before they send it back to the seller. In other words aliexpress was not telling me on time when my items arrived and that meant that I would arrive late to pick them up and was effectively having my items stolen. I filed many disputes and aliexpress even though it claims to have 100% refund guarantee Is actually like every other money hungry lying corporation out there and after long back and forth refused to refund a penny. To date I don't even know and probably don't want to know just how much money I lost but it easily exceeds 300+ dollars. I practically had to meditate to relieve all the stress that came along with losing so much money and so many items and I still want to blow up every damn corporation involved. Lesson learned if you live in Israel or are not 100% confident your packages are coming straight to you, skip the stress and lies and do it the old fashioned way cause apparently in 2022 the two biggest online sellers are also the two biggest lying scams.

Date of experience: April 19, 2022
Canada
3 reviews
2 helpful votes
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It seems these people take things for a joke. I bought 3 pairs of shoes. All are too big and one was the wrong colour. I wanted exchange, but that option wasn't there so i chose refund. When i tried to return item it's cost$174 with Canadian dollars for tracking, which i don't have. I paid 33 to send without tracking. The whole process have me messed up because they sending me to upload evidence when it's not possible because upload keep unsuccessful so you can't submit. You can't even speak with someone. They just keep sending you to do things which are impossible. Not even a email address to email them, just $#*!ing machine like machine was there to talk to when purchasing. I will never make the same mistake ever again! Aliexpress and the sellers are all in it together!

+2
Date of experience: April 16, 2022
Maryland
1 review
8 helpful votes
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Scammer Headquarters
April 14, 2022

AliExpress has become a safe haven for sellers using fake tracking numbers to steal money from customers. They have no customer service, no buyer protection, and if you dispute they will always side with the seller. Stay far away from AliExpress. I will never do business with them again after the 3 month headache of trying to get my $600 back.

Date of experience: April 14, 2022