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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
2 reviews
19 helpful votes
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First time on the site.

Typed in "Plus Size Dresses" (on the site) and results came up such as Dresses for "FAT WOMEN", "Dresses for CHUBBY WOMEN TO COVER BELLY"! I understand that buyers describe their products however they want, but this is wrong and should be monitored. Tried to talk to a customer service agent about this and I was sent a picture of how to fill out a Survey and they appreciate my feedback, then he ended the conversation.

When typing in "Formal Wear for Women Aliexpress" into google... I got a link: "Formal wear for Fat Women", and it wasn't a link to a direct seller, but the aliexpress page. So it is not just the buyers that are promoting Plus Size Women in this way.
The Direct Link: http://www.aliexpress.com/popular/formal-wear-for-fat-women.html

I didn't feel skinny enough to purchase anything after all that. I went to the site to buy something because I wanted to feel good about my self. How does it sound. "Mail is here! Your FAT girl dress is in! Put it on and feel fabulous about yourself!" coming in the mail?

I am disgusted and hurt, and will never use or recommend this site.

Date of experience: March 22, 2015
Australia
4 reviews
6 helpful votes
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AliExpress (Alibaba) shall fatal practice for clients / consumers "nice and cheap and minimum guarantee, absolutely no quality." The system of consumer protection are some funny game in writing complaints in which the consumer is an intruder. Administration "Alibaba" is not effective surveillance system quality goods sold here. There are no guarantees and there is no system to punish fraudulent practices pseudo sellers. I bought almost a year ago, a few things to my motorcycle. Every thing contained any manufacturing defects which, in practice, there is a danger. I bought my mirror chrome motorcycle from a Chinese seller: "Luis YT Motor Co.Ltd" in May 2014 year ( order No **************). From sience about 7 months systematically peeling chrome from surfaces. Seller "Luis" replied laconically that guarantee is only for 7 days and/or sometimes three months!. This is scandal, scandal and again SCANDAL! Although I wanted to just replace mirrors on other, free from defects (I sent some photos overlooking flaws) - unfortunately I lack of response of Chinese seller. Consumer protection system is a deception, crap, and only logo. They just posted a letter (the same to me and to seller) they asked about frendly solution in this matter... Who today is the most important: the customer with cash and satisfaction or bad salesman / cheat (with a bad reputation) and without customers?!
China is still a communist country. Be vigilant because they are smart, they have substituted side with artificial statistics. They are often well-educated electronics engineers from the IT sector and organized crime groups. When you click on the name of the seller you are redirected to the page store - it just looks nice. In this bush Aliexpress service / Alibaba is ineffectual
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Mieszkam w Australii i portal ten jest dość popularny tutaj ale przede wszystkim ze względu na metody kantowania Ozzików. AliExpress ( Alibaba) stosuje fatalną praktykę dla klientów / konsumentów: " miło i tanio oraz minimum gwarancji, absolutnie bez jakości". System ochrony konsumenta to jakaś iluzoryczna gra w pisanie wirtualnych zażaleń bez mocy prawnej w której konsument jest intruzem i z góry przegranym. Administracja „Alibaba" ma nieskuteczny system nadzorowania jakości rzeczy sprzedawanych tutaj. Brak gwarancji i brak systemu karania oszukańczych praktyk pseudo sprzedawców szczególnie tych z Chin i Hong – Kong. Kiedy po transakcji dokładasz starań aby skontaktować się z kimś z biura obsługi / custom serwis – odnośniki przekierują cię na następne strony niczym w buszu lub przekierowywują na nieistniejące / nieaktywne strony z informacją o chwilowej awarii. To polityka dezinformacji zresztą celowa. Ja kupiłem blisko rok temu kilka rzeczy do mojego motocykla. Każda rzecz zawierała jakieś wady produkcyjne które w praktyce stwarzają niebezpieczeństwo podczas jazdy. Między inymi kupiłem lusterka chromowane do mojego motocykla od chińskiego sprzedawcy: „Luis YT Motor Co.Ltd " w maju 2014 roku. Po około 7 miesiącach chrom systematycznie zaczął łuszczyć się na powierzchni a same odbicia dostały luzów i przestawiały sie podczas jazdy. Dobry chrom może schodzić ale po minimum 6 latach …Sprzedawca „Luis" lakonicznie odpisał że daje gwarancję tylko 7 dni po kupnie a czasami tylko 3 miesiące! Póżniej mnie ignorował. SKANDAL, SKANDAL i jeszcze raz SKANDAL! Pomimo że ja chciałem tylko wymienić te lusterka na inne wolne od wad (wysłałem kilka zdjęc z widokiem wad) – brak odpowiedzi chińskiego sprzedawcy. System protekcji konsumenta to oszukaństwo, bzdura i tylko logo. Oni napisali tylko list ( ten sam do mnie i do sprzedającego w 2 językach) z prośbą / informacją do polubownej ugody. Kilka razy pisałem z kims kto jest serwisem online – grzecznie informuje łamanym angielskim że jest mu przykro i zrobi wiele by problem rozwiązać. Obiecuje skontaktować się z sprzedawcą i……. Na tym się kończy ta chińska grzeczność?!. Następny kontakt online i inna osoba która nie zna mojej sprawy gdyż nie nadają tu numerów rozszczeniowych i na nowo piszesz aby wyjaśnić mój problem. Flaki z olejem …. A oni grzeczni i znowu obiecują. Kto w dzisiejszych czasach jest najważniejszy: klient z pieniędzmi i satysfakcją, czy marny sprzedawca / oszukaniec ( ze złą reputacją) i bez klientów?!……. Oni chyba mają to gdzieś. Przypominam że Chiny to nadal kraj komunistyczny z metodami znanymi nam z epoki nie tak dawnej. Bądzcie czujni bo oni są mobilni, mają podstawiane strony ze sztucznymi statystykami i znikają szybko. Często to dobrze wykształceni elektronicy z sektora IT oraz zorganizowane grupy przestępcze. Po kliknięciu na sprzedawcę jesteś przekierowany na strone sklepu – ładnie to wygląda…. Na tym się kończy ta ładność bo w rzeczywistości to jest podstawione. W tym buszu ten serwiś sobie nie radzi – raczkuje i udaje. Nawet znajomi Chińczycy przestrzegli mnie (po czasie niestety) że ok 50% baaa! To cwaniacy i oszusci. PROSZĘ MIEJCIE TO RODACY NA UWADZE

Date of experience: March 21, 2015
Michigan
1 review
1 helpful vote
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Aliexpress needs better customerservice, a customerservice number and a working email adress... DO NOT ORDER FROM DAVA NEWNA! Dont order wigs on hear if u send it back they will keep ur money and the wig big scam and aliexpress wont help or contact me not even the seller Dava Newman

Date of experience: March 21, 2015
New Zealand
1 review
0 helpful votes
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I have made many purchases. I was happy with all until I was blatently ripped of. I am now convinced Alibaba are complicit in theft. Will never use them again. Customer service and buyer protection is abysmal

Date of experience: March 21, 2015
Illinois
4 reviews
15 helpful votes
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Do your research.
March 21, 2015

I've always recited my items in about 3 weeks. Ask the seller plenty of questions and for photos. Read the sellers feedback rations. And relies you're buying knockoffs and you get what you pay for but the quality of the products I've ordered have been pretty good.

Date of experience: March 20, 2015
Illinois
2 reviews
8 helpful votes
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I've used AliExpress often to get the same items I can get here in the states, but close to the price the department stores get them for as opposed to the crazy mark up prices. I've found that it depends on whome you buy from on whether you get what you paid for or not. I've had one item come without all the parts I ordered but over all I've had good experiences. The shipping is always very slow, sometimes it takes it takes a couple of months.

Date of experience: March 20, 2015
Belarus
4 reviews
9 helpful votes
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I don't understand
March 20, 2015

I don't understand those who write negative reviews. However I used them only 2 times. But all 2 times I've got my orders without problems

Date of experience: March 20, 2015
Japan
1 review
4 helpful votes
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Aliexpress states clearly in their buyers protection policy that if you receive the wrong item you will receive a full refund.

I am now afraid to ever buy anything again from aliexpress. And strongly advise everyone else not to expect to actually receive what is advertised.

I purchased from this buyer:

Seller's Address
Consignee: iris hua
Street Address: hutang
Street Address2: changzhou
City: changzhou
Province: Jiangsu
Country/Region: CN
Zip: *******
Local Number: 86-**************
Mobile: *******6043

I filled a dispute, I sent an explanation for my dispute stating what I ordered and what I received weren't correct and that the seller's photo is not correct for what they sent me. I was offerred 2 options.

1) a 60% refund meaning I'll have to eat the 40% mistake.
2) pay to ship the item back to china and get a "full refund"

This is NOT as they detail in their buyers protection, why is it the buyer's fault the seller knowingly tried to commit fraud yet the buyer has to accept it?

I will post about this on every review site, blog, forum and I have complained to my credit card company about them, they said Aliexpress is already under review for bad practices.

Date of experience: March 20, 2015
El Salvador
1 review
3 helpful votes
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I like the site
March 20, 2015

I like the site, but the problem is that the seller sometimes delay the shipping until 5 days to ship, some sellers choose differents logistics with track no standard and it's difficult to find.

I like the messanger because one can talk with the seller

Date of experience: March 19, 2015
Portugal
1 review
3 helpful votes
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Bought a LeNovo Mobile Phone and received a fake phone. Openend a discute and after 4 months and a dozen of chats with the customer service agents of AliExpress i keep being told that the case is waiting to be revised by the security team.

It is more than obious that nothing more will happen, but the least i can do is to expose my case and to ensure that others will avoid buying from this organization which actively supports the sale and distribution of counterfaith products!

Date of experience: March 19, 2015
Hawaii
1 review
3 helpful votes
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They are rip offs
March 20, 2015

Made w/cheapest materials, always wrong size, lace are all rotten, falling apart...
I will never buy from China again... a loss of money...

Date of experience: March 19, 2015
Nebraska
1 review
4 helpful votes
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This is the absolute worse experience I have had shopping online. It feels like I am dealing with an entity! Why does it seem impossible to reach someone? Money was taken from my account immediately!

I am feeling like I am being scammed!

Date of experience: March 19, 2015
Pennsylvania
8 reviews
101 helpful votes
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Huge rip off!
Do not buy a wig from this place located in China for many reasons.
I went into the wig business after trying to get myself a wig then trying to sell their crap.
They are only interested in getting your money and getting 5 stars! In fact the main goal is to get 5 stars that they will fight with you to get and tell you anything like "my children will starve ", I have a family, I will lose my job ( never happens), I will return 1/2 your money, return and I will send you another wig if you give 5 stars first they say. Tons of things you will hear.
Disputes are a joke and very hard to do.
Return a wig ( which will cost you possibly more than you paid) depending on what type of hair you buy. And even if returned ( as I did with tracking) you will NOT get your money back, they will not send you another wig they say ( never happens). They will just play games that they never got it or some other strange thing.
You might order a blonde wig and receive a black wig and theres nothing you can do about it.
The only way you can get satisfaction is by giving 1 star and bad write up ( which I did) and OMG! It gives them a nervous break down!
If ordering human hair and for example Brazilian hair ( it is not Brazilian hair as most women in Brazil do not sell their hair.
The hair can be anything and it's mixed with GOAT HAIR, yes goat hair is used and mixed in with some Remy ( Indian hair) and even that hair is mostly off of dead bodies. And if you go to India as I did and I also lived there and traveled all over, you will never see any Indian with short hair or a wig yet they have tons and tons of "Indian hair." hmmm?
I have a photo of a town where some of their wigs are made and the streets are filled with goat hair for the wigs. The goats in China have no hair so makes sense that it is all shaved off to make your human hair wig.
Some wigs are mixed with wool (I got that from a seller on there)
Just know that they will say anything if you give them 1 star to try to make you change it and give 5 stars. Your best bet in getting even is 1 star and write in your feed back what they said they would do if change it to 5 stars. This makes them go berserk! It's the only satisfaction you can get.
It's rare but you may luck out and get a nice wig but rare and you will never know what it is really made of or if your wearing hair off of a dead person ( shivers) And don't forget, these dead people are mal nourished or old and have bad hair.
If all this real hair was real that they sell, the world would be bald. Or Indians and Brazilian woman would be bald.

Date of experience: March 17, 2015
California
8 reviews
14 helpful votes
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Made an order with them. I get a confirmation and it states ill get my orfer in 3 months, i check my bank statement and theyve taken the money and havent even processed the order. I contact them and tell them to cancel the order, they tell me some im so sorry, weve shipped the order and heres the tracking number, i check with the carrier and theres no such number. I hit the cancel button and it goes to a submit question to seller box. This is a total rip off!

Date of experience: March 17, 2015
TW
3 reviews
22 helpful votes
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I used to look for business partner on this site, so many choices can be found here and then I found it a bit hard to make decision. But it do help a lot, I finally find my long time partner soon. Thanks all the same

Date of experience: March 17, 2015
Singapore
1 review
2 helpful votes
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Buyers beware
March 16, 2015

Good if u r looking for bargains that work as claimed. I have been buyering from AliExpress for almost past two years. 2013-2014 still seem alright. Since the start of 2015, I have been receiving items not as described. Wrong specs, entirely wrong order delivered, damaged delivery, wrong size. Only one I had the full refund, one unresponsive seller once deal closed, one partial refund and last one I decided to forget about it as the dealer expects me to send back the goods for a replacement (promising a freight reimbursement which I am all too wary). I will be more comfortable to order from ebay any time. But aliexpress, I will need to be very wary of the dealer's rating before I commit.
Another gribe about China delivery infrastructure, hideous at most times. Perhaps it's not fair to blame the courier/postal services until we are clear his the freifght forwarders work. I have a strong suspicion that it's the dealer that are slow to process orders as some orders (rare) can arrive within 2 weeks. I believe that the dealer c

Date of experience: March 16, 2015
Virginia
1 review
5 helpful votes
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F*** ALI EXPRESS
March 16, 2015

THIS WEBSITE IS RIDICULOUS! I ORDERED AN ITEM AND THE PAYMENT CAME OUT OF MY ACCOUNT IMMEDIANTLY AND I GOT A CONFORMATION OF PAYMENT IN MY EMAIL. 2 WEEKS LATER IT SAID IT HAD BEEN SHIPPED AND I WAS EXCITED! THE NEXT WEEK IT CAME BACK AND SAID MY ORDER WAS CANCELLED DUE TO NO PAYMENT! THIS WEBSITE IS A RIP-OFF! NEVER ORDER FROM HERE, SAVE YOURSELF THE TIME AND MONEY!

Date of experience: March 16, 2015
Alabama
1 review
4 helpful votes
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RIP-OFF!
March 16, 2015

Ordered an item and was told the payment had been processed and the item had been shipped. IT HAS NEVER ARRIVED. I filed a dispute. What a waste of time. Got an immediate AUTOMATED response saying the dispute had been denied. No refund. I'm screwed. DO NOT ORDER ANYTHING FROM THESE PEOPLE. THIS IS A RIP-OFF.

Date of experience: March 15, 2015
Louisiana
1 review
3 helpful votes
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Rip off
March 15, 2015

I ordered a prom dress from a Chinese seller and the dress came in a month and wasn't the right material, very very smaller and the sewing job on it is terrible. I opened a "dispute" with the seller and they rejected it. They emailed me back saying "very sorry". Cmon now. Just don't use this site! I am out of my money and stuck with an ugly dress!

Date of experience: March 15, 2015
Canada
4 reviews
3 helpful votes
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Scrap!
March 15, 2015

Buy a pair of shoes, seller put a size table for women... but it was men shoes... never got money back! Aliexpress did not recognize the seller error... they try to help but...! So, it was my last time on Aliexpress...

Date of experience: March 15, 2015