AliExpressReviews 8,094

Though The Shipping Takes FOREVER... Aliexpress surprise me. The sellers I dealt with do respond to your messages in a timely matter And always explain thoroughly what's going on. People are making statements about things being fake or Not looking like the picture But I have to STRONGLY disagree. I ordered A Chanel T-shirt And It was Perfect! Every splitting image Of the picture posted And a Tag came along with it that I believe is suppose to be for proof Of authentication. Other then that I Love Aliexpress

If I could give this site zero stars I would do so! I ordered a dress. I received the dress almost a month after purchase. It arrived damaged, sewn together crooked with fabric glue stains and black marks on the silk underlay, a broken zipper, excessive fabric on one side and visible holes in the front and sides of the dress. It looked like they'd sent me some hookers mamas beginner level sewn, hand made, thrown together used dress after attending a hard core three night party run. I disputed it. Spent three days arguing with the seller. She offered to give me back 10 dollars. Then 15 and then came the agreement for a full refund but She wanted me to return it. After reading the reviews, I didn't want to take the chance of not receiving a refund after returning the dress so Escalated it. Thank God I didn't confirm receiving the merchandise button before I submitted a dispute. Supposedly Alibaba helped to settle the dispute which wasn't much help at all! I was a first time buyer/site user. Never again. Buyer be ware!

Free shipping /40tubes 2Collectors for 300L Smart Split Pressure solar water heater / Double exchange 3 year parts warranty; Price: US $1,456.00 / piece
AliExpress company: Meimei Han, Order NO: ************** Order Time: 08:38 Oct. 02 2014.
They didn't only send me the wrong product (a 25 tube solar collector instead of a 40 tube collector), but many of the tubes sent were broken and useless to me because of very sloppy packaging.
They delayed the shipment over 35 days so I lost buyer protection! When I complained in time (before expiry), they told me that there is nothing to worry about and I would receive my Solar Hot Water Heater in time. Foolishly enough I trusted them.
When the damaged goods arrived in Canada, I was forced to pay the Ocean Freight, even though it was advertised as free shipping to the next port in Canada. Even on the Bill of Lading I received it was clearly written "Freight Prepaid"!
Later on (when the shipment was underway) I received a second Bill of Lading stating "Freight collect"! This second BOL was issued and signed by the same company on the same date as the first one! (It cost me an extra 399.00$ CD)
All my many complaints by e-mails were ignored from one shipping agent to the next, even though I always submitted names and documents to all parties involved.
The whole process took more then 4 month now and it still didn't change anything.

Watch out!
Aliexpress scammer
King one Peng.
Email: *******@qq.com
Store: E&K-SPORT e-commerce co., LTD.
aliexpress.com/store/*******

Seller will keep excuse for waiting, buyer may forget to feedback. Buyer who get item is lucky one and just a bait to keep him do a scam business, below proof of image some buyer didnt get item, there some more, i'll show some

I'm pretty amazed at the quantity of bad reviews I see here@ sitejabber for this website.
I have been purchasing goods from aliexpress for about 6 years now.
Yes, I have had a couple of cases where I had to deal with a con seller, but everything had always been settled to my favor naturally.
You have to know how to choose a seller as well as a good product by its technical details.
When you do, you're on the safe side and you'll be pleased as I am.

I gave them 4 starts and not 5 because shipping times could be better.

A great place for cheap gems.

Fake Products: UNETHICAL Sellers: Website "Gaurantee" is Useless!
Returns cost almost as much as the Product.
1) Ordered $50 U. S for candles from Janet Yu: she admitted the item was not sent. I requested the order be sent and $10 refund for their error. I got the $10 refund BUT no candles! When I disputed the purchase, AliExpress response was that I accepted the $10.00 and the case is CLOSED!
2) Ordered items from Jing Jang (0ver $100). The seller advised me to return the items (at the least expensive method) and they would pay for the shipping costs. Items were shipped (another $30), shipping bill was submitted clearly showing the address Seller provided. Seller stated they "didn't receive the items"!; refused to refund money paid for items and shipping costs. After numerous emails and requests for the promised refund- they black listed me. This process took months to negotiate.
I tried to get a refund through my Credit Card company: advised they couldn't help as it was over 3 months.
3) Ordered boots- advertised as genuine leather: boots were plastic! I took the boots to get authenticated; only the label was leather. Company refused to refund. Cost for shipping to China was over $50.00.
Given the history, it appears that these Sellers know how to "get your money" but are completely unethical with returns/ refunds or warranty.
AliExpress dispute resolution is another waste of time. Chat lines are ROBOTS.
Bottom Line: buying products from this Site is like throwing your money away.
Just grief, aggravation and a STRESS.

"This company does not care about their customers at all. I tried to use their site to find a pair of boots. Their search engine filters do not include a size 8 option at all. It goes: 7,7.5,8.5--totally skipping a size 8. I tried searching on my own but every cute pair I found was not available in my size. Erg. I tried contacting customer service to let them know so they could improve their website for future use but all I got was the run around--a bunch of links that led to other links that didn't even work. No way to contact them directly. I tried using their customer service app but their rep told me they are only a third party and couldn't help me. Seriously? Why hire Customer Service that can't, well, Service the Customers?! Against my better judgement I still spent an hour digging around on their massive site (Their site is like a Sam's Club or Cost-Co bc they carry everything under the sun so there was a TON of crap, emphasis on overpriced crap. Seriously.) trying to find what I was looking for. I found a pair of boots finally that were good enough to meet the purpose for which I was purchasing them and I followed through w the purchase. A month had passed and I still have not received my boots. Once again, I tried going through the run around ring to try and contact someone but to no avail. Again I tried their third party Customer Service reps and had them tell me, again, that they didn't know anything about it and couldn't help me. This is twice that customer service told me they couldn't help me. In other words, now having been FIVE WEEKS since my order, I realize they are a fraudulent company and they have stolen my money. DO NOT USE THIS COMPANY EVER! I went back and checked reviews and son of a b word if there aren't a ton of reviews saying that other people were ripped off, too. NOT COOL! "

I ordered few items to test what they are like. I haven't gotten all my orders yet but amongst goods from 5 different sellers, there's nothing I am happy with.
The products are poor quality. You might say "what do you expect from $5.82 product?" but don't you go to a dollar store? I was expecting, at minimum, dollar store quality since everything in dollar stores are made in China anyways. Some of them are just downright unusable. One of it arrived un-usable and the seller is refusing to refund.
I thought they have "Open dispute" process because there are so many sketchy sellers that the company itself will deal with them, not customers for the sake of the company's reputation. Their dispute rules are all set to protect sellers, not customers.
I am glad that I was at least smart enough not to order anything expensive.
But so far, my $20 went to some sleazy business' owners pocket.
Do you know the owner of aliexpress and alibaba is the richest man in China? And 70th richest in the world?
I saw one of his interviews and thought he must be doing a decent business. That's why I tried aliexpress, before that I didn't know anything about aliexpress. I can't believe after building that kind of crazy wealth and let the business be "doesn't get any worse than this" rating worthy.
I am sure there are good sellers as well, but I am not using aliexpress any more. I will just to a store and buy "Made in China" products. At least a store will refund your money if something is not working properly.

Aliexpress is getting better and better, if you want cheap and not in rush to receive, aliexpress is a good store, i think it's catching up ebay soon.

Overall I had been having a good run with some very excellent sellers going to a lot of trouble to keep the customer happy. VOnly over last months had orders turn up with only half what I ordered or not coming at all. My most recent mishap was buying a garment steamer and on plugging it in I lost my power leaving the steamer useless Thank God for surge protection. On the box said 220v which should work in Australia. Upon telling seller they said more or less my bad luck and should c if I can get it fixed here in Australia. So I am left with a completely useless appliance which I didn't even get to use. So I would be very careful making orders with them especially electrical products.

I'm a frequent online shopper, and stumbled across aliexpress (a sub division of alibaba) apx. 2 years ago. I have ordered hundreds of items from all different sellers. BUT I have been scammed once for 10 dollars. YOU MUST DO YOUR RESEARCH ON THE SELLER! I can't stress enough you have to make sure that they have a rating of 92 or higher. You can find the do and don't of how to purchase right on the webpage gives you detailed instructions of what to look for in a seller. I always do a test purchase of the seller order 1 thing for 10 dollars, if it comes then I will go back and order more. Please keep in mind this is coming from another part of the world where their sizes are WAY smaller then the rest of the world. Chances are you will be 2 to 3 times bigger. If you are normally an XS order a Medium. Ect. Always refer to the size guides in the description. Often they will post photo of the real product so you can see the quality you are getting, often not exact to picture. This is all the risk you are going to take! I love Aliexpress I will continue to shop with them forever.

They are selling defective products that have been rejected by other stores and they are not inspected before shipping as they claim. They expect you to pay for return shipping on defective product. I received a defective rifle scope paid $68.00 return shipping cost at my expense $160.00.So what are my options? Never ever order from AliExpress again.

I placed an order and was charged 108.00 dollars and I paid it. Then I also got an email asking for adjustment and was charged an extra 30 for shipping. I did it and was told I would receive it in 3-5days and never received it and never got a refund. This is unfair and I am reporting and contacting the authorities. This isn't what I expected and This is a scam. You don't take money for an item you don't provide. REALLY THE REVIEW IS ZERO!