AliExpressReviews 8,094

I ordered 3 items on February 21st and as of today, April 7th, I have only received one item. The item given to me was the wrong color and when I contacted aliexpress they told me they never had the color I ordered and were not going to have it in the future. Being That's the case, they should not have taken my money! And why advertise that it is available and why did they allow me to order it in the first place! They will only refund $3 and not the full $9.65. I think this business is out to get all the money they can even if unethical. No repeat business from me. This place doesn't deserve one star.

I bought from a supplier on Aliexpress who had apparently had a good reputation and when we did not receive the merchandise I complained to Aliexpress and send them all the screenshots and everything they asked for but still they could not help me get my money back or the merchandise I had bought. Also they did not let me put a negative comment on the suppliers.

************** of 11/28/2014

Waited six weeks for a product from shoesfactory to be posted. Despite the item being in stock at time of purchase for six weeks I was told this was time for "processing the order". After six weeks of "processing" I selected to cancel the order as it was estimated it would take a further six to eight weeks for delivery. During the six weeks processing time I had several communications with the supplier who gave me no reason why the item had not yet been posted. I will be very interested to see if my money is actually refunded

I have shopped 2 times now from aliexpress.com. My 2 experiences were both totally inferior counterfeit products improperly sized and shaped. Their purchase protection is total bull crap. I have spent a ton of time and energy to try to get my money back, but ultimately it's just a loss.

Forget about saving a couple of dollars, it won't happen, you'll spend your money, get a crappy product that won't work, you'll be stuck with the product, and have to buy another one in the US, so you end up spending double the money. Aliexpress is not worth it. If there is something you are looking to buy, you are far better off finding it in the United States. Dealing with these people/vendors from China was a horrible experience and I have decided not avoid them all together... I guess I should be thankful for this experience: I was going to purchase about $8,000 worth of solar panels from alibaba.com. Better off losing a small amount of money than $8,000!

The first time I bought polo shirts, it took about 30 days to get a product that is WAY to small to use, the 2nd time I bought "trendy tops", again WAY to small to use, they will not even work for my 7 year old daughter. From now I on, I will stick with Amazon.com.

Hello, i have done more than 50 transactions within 2 years. In general, you have to be causious because every seller is not like the other. Fortunately, the rules of Aliexpress is strict you can stop your payment if you don't receive goods within the written period or if you receive faulty things. I usually read the people's feedbacks in the same page of product. Sometimes they attach the photo of the received item weard and clear. I really find people's (rating + number of orders) so helpful to make a decision. Be aware that so many companies copy the picture but not the sane. The items displayed in the item's page can be different from discribed. I find some stuff more expensive than in my country and some cheaper. I try to order cheap things so if i get not satisfied, i don't lose much money. I can say out of 50 products, 3 were cancelled for stock limits, 2 were partially refunded to of faultiness (broken items), 2 had problems during shippment and were returned attomatically to china for unknown reason, with the remaining orders being fairly good or fair. The most problem is that some items arrive after 2 months (talking about middle east) so you can't be in a hurry.
Wish you get benifits from my review. Good luck!

I bought a beautiful top from their store about 2 months ago and I haven't received it yet. I have been sending texts to them for about a month but no feedback I find that rude and disrespectful as I have a good reason to be angry. I have been their customer for a long time now and I have bought a lot of stuff from them but on the top of that they don't care about how I feel. When I pay for something I expect to get it as I don't recall having any discussion about donating to your store.

Out of 50 purchases I received 26, and was only refunded for 8 of the ones that never arrived. 80% of the items I did receive were complete garbage! And I only bought from stores with a high rating. Aliexpress will not step in and help the customer! Shame that these sellers are allowed to get away with this.

Please note that AliExpress is a company that provides sales services via web portals; mostly for small Chinese businesses offering products to international online buyers. So if you are happy or unhappy with one specific seller, it doesn't really say anything about the next one.
I just received a smart phone "Elephone G1" from the seller "Electronics Park". It is a very nice phone at just USD 60. The service from the seller was excellent: they replied (by chat) within seconds and the phone was shipped within 24 hours after order. Freight charge with online tracking service was included in the price.

Products come usually late when the Purchase Protection is going to end. After this time there is not any GUARANTEE for the product. All of the original mobile phones I bought were fake.

I ordered an item and waited almost 2 months for it to show, it hasn't. I started a dispute and the shipper is fighting the refund saying I should wait longer for the item. Don't bother the cheap price is not worth the headache involved.

I have used aliexpress for a few years just purchasing small items accessories etc. They have mostly been ok. Recently I bought 2 case stereos for my wife and I. Mine works albeit cheap crap but my wife's does not work as it supposed to. Bluetooth is faulty. Have sent approx 40 messages where they promised all sorts but have turned out to be absolute liars. Now won't communicate with me at all. Can't complain to anyone feel like I'm wasting my time. So now I'm effectively $650 out of pocket. Thieving... tards!
NEVER BUY ELECTRICAL GOODS FROM ALIEXPRESS! I had another experience around similar time with a camera that arrived smashed. After many messages agreed to replace item but guess what... It cost me $50 to ship it back. Would be much better to just pay a little more and buy from someone who has decent customer care

AliExpree IS A SCAM! Prior to ordering a dress, I "chatted" (you can only communicated through the website) with a representative that told me I would be able to return the dress for ANY reason and return postage would also be free. Well…. The dress came and it for horrific (poor quality, not sized right, they changed detail on the dress from what is shown, etc.). I immediately alerted them to return the dress, which cost $132. They told me I would have to ship the dress back at my own expense of $150! That's right it would cost $150 to return a $132 dress. I alerted my cc company. They are all too familiar with Ali Express and said that they get complaints ALL the time about AliExpress. IT IS A SCAM. THEY TAKE YOUR MONEY PRIOR TO YOU GETTING THE PRODUCT AND KNOW IT WILL COST YOU MORE TO RETURN THAN THE COST OF THE PRODUCT, SO YOU ARE STUCK. The cc company said they see it all the time. But again I was to have free return postage, which they refuse to provide. DO NOT ORDER FROM ALIEXPRESS!

Where to start. First don't buy anything from Lucky Star which is a wholesale store on
Aliexpress website. Their product stop working and I paid $190.50 for it and they just lied in so many words. Please buy your phones from the original people such as Samsung and Apple cause these fake copy cats will not work for long. I know it is saving you a lot of money but in the long run you really get what you pay for. If you have to save the money to get the real deal. I am out of the $190.50 but God will give it back to me double, and they know they was wrong. The phone just stopped working and Aliexpress was really no help, none. I only had the phone for a little over a month and it just gave me trouble starting the first 2 weeks I had it. And these chines people act like they don't understand English but when it comes to money, it is all the same language to them. Don't go here buyers beware and buy the real deal. And to make it so bad I did my research, but I think these people lie and make false promises to get you to make a 5 star review.

A good place to source for products in smaller quantity to start your business. You can find almost anything here at great prices. You can run your own online business by sourcing products from this site.