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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I also ordered and payed for my order. I never got it and the sender got it back. Now they offered only a partial refund. What the hell did I pay for? For something I never got?
The website tells me if I do not recieve the order, I will get a full refund. That is a lie!
Unfortunatly the Aliexpress Case Management Team does not want to respond to my question.
Spent $16 on a fun toy for the Mrs... charging point broken - went through the dispute procedure - sent pics then told to return item at my cost with tracking etc etc - tried to contact them to challenge this - got nowhere - bunch of crooks. Don't buy anything from them you'll probably end up with a load of cheap substandard crap with no chance of getting your dosh back. Not that any of this is really important as Trump is about to start WW3! Peace and goodwill to all xxx
Well i bought a phone - huawei p10 plus- for 406 euro plus VAT. From the first month it was ok but after that guess what, it is not working! The seller is not replying ofcourse! And aliexpress is pretending that it is gonna help me but nothing happens. I still have no phone and wasted my money and nobody informs me in relation to the warranty option.
Ebay and aliexpress are good sites for buying interesting gadgets, small gifts, phone's spare and replacement parts and various things under 50$. But aliexpress is worse than ebay.
Garbage website - zero customer service. Good luck getting what you actually order. I hope this site goes bankrupt soon honestly.
I ordered several clematis rootings from China through Aliexpress. Not one plant survived after a very lengthy transportation period. Not only that, the package was identified as TOYS, a deceitful misnomer for PLANTS. Two other orders of flower bulbs (calla and amaryllis) from China never arrived after 60 days, being detained at Customs. The owner kept writing in a ludicrous manner, "Don't worry. The plants are in transit." I received that message more than once even after I expressed my dissatisfaction with the guaranteed service. The AliExpress Case Management Team was equally vague and slow. The company offered an unacceptable 1/3 refund. I reported them to the Florida Attorney General.
I opened a dispute to return the fake products to get my money back and i contacted aliexpress customer service, they told me that i have to pay from my pocket to return a fraud product.
Last time buying from aliexpress
I ordered almost 7 item in the month of January. Still its not yet received. Status is deliverd but i did'nt receive my item. No proper way to track the item. I spent 2000rs on Aliexpress. Now onwards i dont belive. Its all fake.
I haven't receive my cell phone until today stupid service I just recommend people not to order from them or if they want first i wish you guys to see those comments!
I ordered a knee brace and received mens sports socks. I am a 71 years old woman and will not be wearing brightly coloured sports socks. Will not receive a refund and advised not to return the items.
I have tried to order from Ali Express. Orders time out, and then I never receive them. No refund, as they keep telling me that the orders are coming, but they never do. DO NOT ORDER FROM ALIEXPRESS. TOTAL SCAM. Don't waste your money.
I ordered a product that was not at all as advertised and did not work. I was offered $49.00 back of the $52.00 the item cost only to be told I would have to send back the defective product at my cost prior to getting back my money. The cost to ship back was $35.00. It doesn't matter that it did not work or that is is not what they have advertised. I will never buy from this again. They are thieves and their products are junk.
Tammy
Same experience as other reviewers. They faked tracking on a phone and have stolen the money. Their customer service is designed to make you wait without resolving anything.
They are a bunch of frauds! I placed an order and the seller put it as shipped the next day so I can't cancel the order. Tracking number showed only electronic info was sent but seller used the no speaking English tactic when I messaged him to cancel my order.
I will never order anything from them.
Was amazing. I purchased 10 bras from one store and everything came exactly as described. I couldn't be more pleased.
Aliexpress wirbt mit Käuferschutz und tut nichts wenn es daneben geht. Sie benutzen die chinesiche Sendungsverfolgung die kompletten Blödsinn aufweist und man erhält keine Erstattung, wenn die Sendung verloren geht. Nicht empfehelenswert!
Fake chinese tracking and no refund. Ali express sides with the sellers. I will never buy from them again and cannot recommend this platform.
Fake tracking and stole money. Order Mobile from them never received and also no refund. Be aware of this fraud company.
I bought flowers seeds from 3 different sellers, they are either fake or did not sprout. I contacted the sellers but they gave me a lot BS answers. So i asked for my money back, of course they did not give the money back to me. So I stopped buying cheap seeds from them, they might be cheap but what good about it if they are fake and do not sprout?
A site that gives you for the same price that was before with the name of 'SALE'
Bought a xiaomi phone from the xiaomi store in aliexpress in December 2017 for $126 and today aliexpress has a sale and it says 20% off
What sellers have done is they made the phone $156 and with sale price its $126 only that means they are selling it with the same price in 2018-03-30 in the name of 'SALE'
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

