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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
8 helpful votes
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Awful!
April 12, 2018

I also ordered and payed for my order. I never got it and the sender got it back. Now they offered only a partial refund. What the hell did I pay for? For something I never got?
The website tells me if I do not recieve the order, I will get a full refund. That is a lie!
Unfortunatly the Aliexpress Case Management Team does not want to respond to my question.

Date of experience: April 12, 2018
GB
1 review
5 helpful votes
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Sex toys
April 12, 2018

Spent $16 on a fun toy for the Mrs... charging point broken - went through the dispute procedure - sent pics then told to return item at my cost with tracking etc etc - tried to contact them to challenge this - got nowhere - bunch of crooks. Don't buy anything from them you'll probably end up with a load of cheap substandard crap with no chance of getting your dosh back. Not that any of this is really important as Trump is about to start WW3! Peace and goodwill to all xxx

Date of experience: April 12, 2018
Cyprus
1 review
8 helpful votes
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Awful service
April 11, 2018

Well i bought a phone - huawei p10 plus- for 406 euro plus VAT. From the first month it was ok but after that guess what, it is not working! The seller is not replying ofcourse! And aliexpress is pretending that it is gonna help me but nothing happens. I still have no phone and wasted my money and nobody informs me in relation to the warranty option.

Date of experience: April 11, 2018
Azerbaijan
2 reviews
8 helpful votes
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2.5/5
April 9, 2018

Ebay and aliexpress are good sites for buying interesting gadgets, small gifts, phone's spare and replacement parts and various things under 50$. But aliexpress is worse than ebay.

Date of experience: April 9, 2018
Colorado
2 reviews
10 helpful votes
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Garbage website - zero customer service. Good luck getting what you actually order. I hope this site goes bankrupt soon honestly.

Date of experience: April 8, 2018
Florida
3 reviews
9 helpful votes
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TERRIBLE SERVICE
April 8, 2018

I ordered several clematis rootings from China through Aliexpress. Not one plant survived after a very lengthy transportation period. Not only that, the package was identified as TOYS, a deceitful misnomer for PLANTS. Two other orders of flower bulbs (calla and amaryllis) from China never arrived after 60 days, being detained at Customs. The owner kept writing in a ludicrous manner, "Don't worry. The plants are in transit." I received that message more than once even after I expressed my dissatisfaction with the guaranteed service. The AliExpress Case Management Team was equally vague and slow. The company offered an unacceptable 1/3 refund. I reported them to the Florida Attorney General.

Date of experience: April 8, 2018
Maryland
1 review
5 helpful votes
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Aliexpress scams
April 7, 2018

I opened a dispute to return the fake products to get my money back and i contacted aliexpress customer service, they told me that i have to pay from my pocket to return a fraud product.
Last time buying from aliexpress

Date of experience: April 7, 2018
India
1 review
6 helpful votes
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Cheated
April 7, 2018

I ordered almost 7 item in the month of January. Still its not yet received. Status is deliverd but i did'nt receive my item. No proper way to track the item. I spent 2000rs on Aliexpress. Now onwards i dont belive. Its all fake.

Date of experience: April 7, 2018
Canada
1 review
4 helpful votes
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I haven't receive my cell phone until today stupid service I just recommend people not to order from them or if they want first i wish you guys to see those comments!

Date of experience: April 6, 2018
Canada
1 review
4 helpful votes
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Thieves
April 7, 2018

I ordered a knee brace and received mens sports socks. I am a 71 years old woman and will not be wearing brightly coloured sports socks. Will not receive a refund and advised not to return the items.

Date of experience: April 6, 2018
Canada
1 review
4 helpful votes
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Bad service
April 6, 2018

I have tried to order from Ali Express. Orders time out, and then I never receive them. No refund, as they keep telling me that the orders are coming, but they never do. DO NOT ORDER FROM ALIEXPRESS. TOTAL SCAM. Don't waste your money.

Date of experience: April 6, 2018
Ohio
1 review
6 helpful votes
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I ordered a product that was not at all as advertised and did not work. I was offered $49.00 back of the $52.00 the item cost only to be told I would have to send back the defective product at my cost prior to getting back my money. The cost to ship back was $35.00. It doesn't matter that it did not work or that is is not what they have advertised. I will never buy from this again. They are thieves and their products are junk.
Tammy

Date of experience: April 5, 2018
Spain
1 review
3 helpful votes
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Stolen money
April 5, 2018

Same experience as other reviewers. They faked tracking on a phone and have stolen the money. Their customer service is designed to make you wait without resolving anything.

Date of experience: April 5, 2018
Canada
2 reviews
7 helpful votes
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They are a bunch of frauds! I placed an order and the seller put it as shipped the next day so I can't cancel the order. Tracking number showed only electronic info was sent but seller used the no speaking English tactic when I messaged him to cancel my order.
I will never order anything from them.

Date of experience: April 3, 2018
Canada
1 review
3 helpful votes
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Was amazing. I purchased 10 bras from one store and everything came exactly as described. I couldn't be more pleased.

Date of experience: April 1, 2018
Belgium
3 reviews
2 helpful votes
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Shop
April 1, 2018

Goedkope winkelen online laad enkel traag duidelijk en overzichtelijk. Gemakkelijk enkel de coins snap ik niet goed

Date of experience: March 31, 2018
Germany
2 reviews
8 helpful votes
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Aliexpress wirbt mit Käuferschutz und tut nichts wenn es daneben geht. Sie benutzen die chinesiche Sendungsverfolgung die kompletten Blödsinn aufweist und man erhält keine Erstattung, wenn die Sendung verloren geht. Nicht empfehelenswert!

Fake chinese tracking and no refund. Ali express sides with the sellers. I will never buy from them again and cannot recommend this platform.

Date of experience: March 31, 2018
GB
1 review
4 helpful votes
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Fake tracking and stole money. Order Mobile from them never received and also no refund. Be aware of this fraud company.

Date of experience: March 31, 2018
New York
2 reviews
3 helpful votes
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They sells fake seeds
March 30, 2018

I bought flowers seeds from 3 different sellers, they are either fake or did not sprout. I contacted the sellers but they gave me a lot BS answers. So i asked for my money back, of course they did not give the money back to me. So I stopped buying cheap seeds from them, they might be cheap but what good about it if they are fake and do not sprout?

Date of experience: March 30, 2018
Sri Lanka
1 review
2 helpful votes
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ALIEXPRESS.COM
March 30, 2018

A site that gives you for the same price that was before with the name of 'SALE'

Bought a xiaomi phone from the xiaomi store in aliexpress in December 2017 for $126 and today aliexpress has a sale and it says 20% off

What sellers have done is they made the phone $156 and with sale price its $126 only that means they are selling it with the same price in 2018-03-30 in the name of 'SALE'

Date of experience: March 30, 2018