AliExpressReviews 8,094

Ordered my daughter's Shark Costume almost 30 days before Halloween. I came to find out the package did not get delivered because they had input an INCORRECT mailing address. When I requested a refund, they said to contact the shipping company - USPS. After more than 30 mins on the phone, they said they couldn't release my package or arrange local pickup because they couldn't verify my address so the package would need to be sent back to the shipper. AliExpress WILL NOT issue a refund, so I had to file a dispute with my credit card company. WILL NEVER EVER ORDER anything from AliEXPRESS AGAIN. Such TERRIBLE CUSTOMER SERVICE PERIOD!

Not long ago I bought myself headphones, when they came to me in another country, the quality of the headphones turned out to be very good.
The only thing I didn't like was that the delivery was within three weeks.

I bought a 8 set garden solar light and 2 of the 8 work & they REFUSE to replace the defective ones!

I bought a wig from a seller and the item isn't at all as described. Very low quality and full of short strands. Seller refuses to pay return shipping fees (of course since shipping costs is probably higher than said product) I'm a hair stylist and I have no way to salvage it to use or resell to my clients because it's very bad quality and poor craftsmanship. I'm disappointed in AliExpress for not providing better buyer protection. Now I have to file a complaint with my local government protection office. I provided pictures of the product compared with what the seller advertised I should have been refunded. Plus seller sends in a discount if you give a five star rating which I didn't do as the ratings and fake reviews are what made me trust them in the first place. So frustrated, disgusted and disappointed in my experience. I will overall not shop with AliExpress as they do not hold sellers to high standards. Seller is Pnex Official Store. Beware of scammer without integrity.

1) Received an incorrect product that did not work as advertised. Ali Express then gave me a run-around when I asked to return the product for a refund. Then refused my request.
2) Three other products I purchased were not delivered.
A refund request was accepted in writing for one of the undelivered products, but not actually given.
I will never buy from Ali Express again and warn others to avoid doing business with them. The chances are good that you're going to get ripped off.

Do not buy from Aliexpress!
Returned an item which was not as described at all, hoping to get the refund back. But the seller refused to pay any return shipping even though they should be paying due to item not as described. Aliexpress customer service instructed me to go ahead send the goods and they will reimburse me for the shipping if seller refused to pay. I did what they told me to do but the item is never getting to seller since the seller did not want to pay custom tax to release the goods from custom. The goods has been stuck at Custom for 1.5-2 months. Now the item is on the way back to me... and the seller has been ignoring my messages. And it's been 4 months, I dont have my money back and dont have the goods back either. Aliexpress is not refunding me anything and no reimbursement because they said it is not technically "delivered" as their so-called policy. They are not protecting their consumers but their sellers. I lost 400 bucks in total, and I am super tired of this already, it's been 4 months. My bank also rejected my dispute because Aliexpress kept claiming that the seller did not receive the good, and the bank cannot force them to refund...
I need a solution of this, Aliexpress! You cannot let seller take advantage and trick the system like this, you are harming your customers!

Prices get raised at checkout. Be aware of seller Shop******* Store or best known as Kids&toy store, they normally are on AliExpress CHOICE specials items are shown at $1.99 but during checkout they will raise them to the original price of $3.50. I placed a second order to verify that prices are increased during checkout. Contacted AliExpress customer service and was told to contact the seller which didn't care. This seller has around 10% 1-star reviews but in reality, it is worse than that. I cancelled both orders and requested refund, because I was given a refund i was not allowed to review the seller.

I have purchased a Wifi camera from Aliexpress and the item arrived in 10 days from the date ordered. The item was packaged nice and no damages to the box. I installed the camera and found out that the SD card was NOT recognized by the camera. I formatted the SD card and tested the card with my other working camera. The SD card worked and played the video footage without any problems. I inserted the SD card to the camera purchased from Aliexpress but still the same problem- the camera says "NO CARD". I contacted the seller about the issue and they asked me to do the routine check which I have already done. The communication with the seller has been going on almost for a week. They didn't want to take the return and refused to send me a return label. And the Aliexpress stepped in and closed the case. I filed a dispute to my credit card company. Aliexpress do not accept any returns even if their products are defective. I DO NOT RECOMMEND BUYING ANY PRODUCT FROM THEM AT ALL.

I operate as an online seller and recently placed an order for 48 pairs of polarized sunglasses. However, upon receiving the shipment, I discovered that I had been sent non-polarized sunglasses instead. I promptly contacted the seller, who acknowledged their mistake. Despite the error being on the seller's part, when I sought resolution through AliExpress, I was only refunded 5% of the total purchase amount.

This experience has left me feeling disappointed, as it seems the promise of 'free returns' and 'buyer protection' may not hold true in all cases. Regrettably, I have decided not to continue ordering from this platform and will be pursuing a dispute with my credit card company. I intend to provide them with evidence of the seller's admission of their error.

Looking back, I realize that my only oversight was not ordering samples first, and this situation has certainly been a valuable lesson learned. I am attaching a proof of purchase and redacting sensitive information as well as the seller's store name because the seller was willing to refund the full amount, but since ALIEXPRESS issues the refund, they made a different decision. I have to be fair to the seller.

I bought 2 pieces of SSD. After testing, I found that the performance is really bad. I decided to return it back. After returning process starts, AliExpress sent me a notice saying my order is finished. I checked the USPS tracking. The returned package is on-hold at China Customs. So, don't expect you can return stuff bought from ArliExpress. I am going to prepare a YouTube video to show my purchasing experiences.

I should have known better not to order. I ordered a bike for my son. Said it was gonna ship out on the 22nd. Last night they just cancelled my order after it was placed over week. Luckily I paid with PayPal and am getting my refund by tomorrow. This is nothing but a scam and gets your kids hopes up for nothing

Horrible company all they do is lead you on about items that they never had, Prices change by the second while shopping and after I ordered the item it became it became not avaialble. Stay away from this company!

I have ordered from Aliexpress in the past with no issues but this time I received empty envelopes, and can't seem to be able to receive help or hold the seller accountable.

SCAM STAY AWAY Worst online site i have ever been on. I had a order that is now 4 months over due. Went to paypal got my money back. Then AliExpress froze the order and would not let me delete my account. Wanted me to send them bank statments to prove the case was closed at paypay. Even though i sent them the screen shot of the paypal case showing it closed. Then when i would not send them bank papers they wanted to see the email from paypal saying it was closed. So i went to get it they hung up on me before i got back. Man they are soimething else.

I live in Cape Town, South Africa. I placed an order online with AliExpress. The online shop is Merry Future Store, but I never ever got my order. I requested a refund, but supplier (Merry Future Store), refused to refund and just kept saying thank you as if I received my order and was happy. AliExpress and Merry Future Store is an absolute SCAM! My order number is **************

I bought a pair of cycling shoes, before I bought them I made sure the chart they show was matching with my size, but apparently not. I was trying to exchange but they didn't let me and no refund because I didn't send valid proof. What proof should I send for a small size? They make it so hard to not give you a refund and they didn't. The 3rd party company is called TAAAA
Horrible experience to deal with them. They also send messages that cannot be well understood.

Ordered a graphics card. Waited 3 weeks for it to arrive and when it did arrive, did not work. No one to contact about a refund

I never received the item, seller sent me a fake tracking number, never got my refund
I got scammed big time
Watch out

I ordered a few transformers collectable. Was told three times that there was a problem with the billing process. Thank God my bank flagged the transaction explaining that my account was charged multiple times from a female clothes store. If the offer is too good to be true it most likely is.