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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,612
shipping
12,602
quality
12,596
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
0 reviews
0 helpful votes
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I can't believe that I found this book set for such an affordable price!

Date of experience: October 5, 2024
Maryland
1 review
0 helpful votes
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My dog ate my entire Bible while I was out today
October 15, 2024
Updated review

My dog ate my entire Bible while I was out today. It was my old friend; old and rare, but I was able to find it here on Alibris! All I have left is the top of one page of Acts 9 and 10. If only this could improve the behavior of that dingbat dog.

Date of experience: October 5, 2024

Website wonky today
October 13, 2024
Previous review

Website wonky today. I was offered several choices to purchase the book as usual. Made my choice, then site said the book was no longer available and offered to help me find a similar book. Had to refresh, reload site, and choose a different seller to make purchase of same title.

Date of experience: October 3, 2024
Michigan
0 reviews
0 helpful votes
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Website very responsive and quick
October 15, 2024

Website very responsive and quick. Print and layout made accessing/reading information easy

Date of experience: October 5, 2024
Maryland
0 reviews
0 helpful votes
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Shopping was easy
October 15, 2024

Shopping was easy. Happy they had the book I was looking for.

Date of experience: October 5, 2024
Florida
1 review
0 helpful votes
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Always satisfactory
October 15, 2024
Updated review

Very thorough on following up on orders. I feel like Alibris always has my back.

Date of experience: October 5, 2024

Simply easy and fast
April 30, 2024
Previous review

Simply easy and fast.

Date of experience: April 19, 2024
Arizona
0 reviews
0 helpful votes
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Was a great experience I will buy more books thru your website

Date of experience: October 5, 2024
Texas
0 reviews
0 helpful votes
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Always enjoy finding deep discounts on books through Alibris!

Date of experience: October 5, 2024
Texas
0 reviews
0 helpful votes
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It was easy to search n find
October 15, 2024

It was easy to search n find.
Thank you for having wes anderson's collection of 'isle of dogs'.

Date of experience: October 5, 2024
Kentucky
1 review
0 helpful votes
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Date of experience: October 5, 2024
Pennsylvania
1 review
0 helpful votes
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Wow!
October 15, 2024

Wow! That was fast! Thank you very much! That was fast! Thank you very much!

Date of experience: October 5, 2024
Wisconsin
1 review
0 helpful votes
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Pleasant have ordered from you before
Always able to find what I'm looking for. Books always in great condition. Thank you.

Date of experience: October 5, 2024
Hawaii
1 review
0 helpful votes
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Excellent on-shopping experience
October 15, 2024

Excellent on-shopping experience. Simple, easy, and safe & effective!

Date of experience: October 5, 2024
California
2 reviews
0 helpful votes
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Ordered my book. It was reasonable priced. It arrived sooner, than I expected. No surprises. I received exactly what was advertised.

Date of experience: October 4, 2024
Washington
1 review
0 helpful votes
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The process was very easy and strait forward. I do recommend this site.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Love it always find what I want.this place is my go...
October 15, 2024
Updated review

Love it always find what I want.this place is my go to.l prices fit my budget

Date of experience: October 4, 2024

I love it
October 9, 2024
Previous review

I love it. Usually find what I want a whole lot cheaper. I can't afford much so this my place. Shipping is kind of expensive, but so is everything else.

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
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Shipping costs become a barrier
October 15, 2024

Shipping costs become a barrier. Leveraging the purchase of multiple books from one vendor may lower the cost of shipping

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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My package for some reason was delivered to the wrong post office. When I contacted customer service I was instructed that I was the person to call the post office to correct the situation. In my mind that was the responsibility of Alibris or the seller.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2024
Canada
1 review
0 helpful votes
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Mostly straightforward to find items and order. Prices reasonable.

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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I updated my damn mailing address, but it keeps defaulting to the old, resulting in my last order going to the wrong (OLD) address!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2024
Iowa
2 reviews
0 helpful votes
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Anthony Ant for letter Aa
October 15, 2024

I can always find the books I'm looking for here! I love Alibris!

Date of experience: October 4, 2024