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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,654
shipping
12,644
quality
12,638
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
0 reviews
0 helpful votes
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Wonderful experience!
October 16, 2024

Wonderful experience! I was looking for great reading options

Date of experience: October 5, 2024
Michigan
1 review
0 helpful votes
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Thank you very much for finding the copy of the book...
October 16, 2024
Updated review

Thank you very much for finding the copy of the book I want at the lowest price, and for free shipping one of my books qualified for!

Date of experience: October 5, 2024

I'd like to be asked how I would rate my shopping experience overall after my order arrives

Date of experience: July 3, 2024
California
0 reviews
0 helpful votes
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Hard to find how to edit newcc address si I had to enter same cardas if it were new and then I could changeold address!

Date of experience: October 5, 2024
North Carolina
0 reviews
0 helpful votes
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Happy With My Purchase
October 16, 2024

Ordered the book at the price under market, and it arrived promptly.

Date of experience: October 5, 2024
Canada
0 reviews
0 helpful votes
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Best website ever
October 16, 2024

I ordered some really expensive books for a cheap price. The quality was so good, didn't even look like it was used. Recommend their store.

Date of experience: October 5, 2024
California
0 reviews
0 helpful votes
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I just paid more in shipping $140 than the books cost. I had no choice because I need the books for the 7th grade students. NONE of the coupons would work for my purchase. I think something can be done about this.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2024
Oregon
0 reviews
0 helpful votes
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It was easy to find what i was looking for, easy to place the order.

Date of experience: October 5, 2024
Alabama
0 reviews
0 helpful votes
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Always dependable
October 16, 2024

I can always count on Alibris to have what I'm looking for and to deliver it in a timely fashion at a reasonable price. Very grateful for their commitment to the written word!

Date of experience: October 5, 2024
Arizona
0 reviews
0 helpful votes
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I had to change my address and couldn't change the zip code. I hope the post office can deliver it. The correct zip code is *******

Date of experience: October 5, 2024
Colorado
0 reviews
0 helpful votes
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Excellent service
October 16, 2024

The price at Alibris was much less than the local store that would have had to order the book. Shipping time was less also.

Date of experience: October 5, 2024
Pennsylvania
1 review
1 helpful vote
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I have been a regular customer for several years!
October 15, 2024
Updated review

Perhaps shopping at Alibris is just too easy. I end up buying more than I thought I would.

Date of experience: October 5, 2024

I was going to see if I could get the same books from...
September 12, 2024
Previous review

I was going to see if I could get the same books from one vendor at a lower price when I noticed that Alibris had already done the work. I could let my initial order stand or choose the one of my initial sellers who had them both and even save a little. That would certainly speed up shipping, too. Alibris just presents it as an option and doesn't force you to pick the option. You can stay with your initial choice if you like the vendor. How about that? Doing something for the customer!

Date of experience: September 2, 2024
Ohio
0 reviews
0 helpful votes
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Wanted the books I got
October 15, 2024

Found the books I wanted at a fair price and in great condition.

Date of experience: October 5, 2024
Missouri
0 reviews
0 helpful votes
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I've been able to find pretty much any books that I've ever searched for on this site, as long as I could remember the title. So, many rare, odd or out of print books from childhood that got lost along the way that I wanted for my library, etc. Easy to navigate, then select from among available copies by price, condition, seller, etc to suit my needs. Have never had any problems with order fulfillment from any of the sellers. Love this site!

Date of experience: October 5, 2024
California
0 reviews
0 helpful votes
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Impossible to Unwrap
October 15, 2024

I just ordered a book. It arrived so tightly wrapped that it took 8 minutes while sitting on a street bench to even open it. That's overkill.

Date of experience: October 5, 2024
West Virginia
0 reviews
0 helpful votes
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Great book. Quick service!
October 15, 2024

The whole process was without any hitches. Got my book at a good price with excellent service.

Date of experience: October 5, 2024
Argentina
0 reviews
0 helpful votes
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N/A
October 15, 2024

Sin comentarios. No quiero contestar esa encuensta no me interesa

Date of experience: October 5, 2024
California
1 review
0 helpful votes
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Great selection
October 15, 2024
Updated review

Great selection. Easy-to-use Website. Wonderful prices. Reliable shipping. And supporting a good cause. What's not to like?

Date of experience: October 5, 2024

Great prices
July 29, 2024
Previous review

Great prices. Easy-to-use Website. Good selection of books.

Date of experience: July 19, 2024
Florida
0 reviews
0 helpful votes
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Disappointed that more details of the condition of each book was not provided.

Date of experience: October 5, 2024
Florida
0 reviews
0 helpful votes
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This is the way to get books online
October 15, 2024

With *other* online book retailers that mangle your paperbacks and mistreat your harcovers alibris has mastered the science of bookselling, alibris always has the best possible pricing and with regular discounts you can build a library in no time

Date of experience: October 5, 2024
Louisiana
0 reviews
0 helpful votes
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There's no option to add more to the order once you select checkout

Date of experience: October 5, 2024