Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,495
shipping
12,485
quality
12,479
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow leslie U.
Unfollow leslie U.
Share Review
Report Review

A good alternative to Amazon!
November 1, 2024

Successful in every way. You can adjust to the longer wait time

Date of experience: October 21, 2024
South Carolina
1 review
0 helpful votes
Follow Diana H.
Unfollow Diana H.
Share Review
Report Review

Always a great experience
November 1, 2024

I've been ordering from alibris for years. Always a good experience.

Date of experience: October 21, 2024
Illinois
1 review
0 helpful votes
Follow Ron M.
Unfollow Ron M.
Share Review
Report Review

Timely delivery
November 1, 2024

Great selection, good prices. Don't have much more to add to that, but if you insist, I guess I'd say that I've really never had a problem.

Date of experience: October 21, 2024
North Carolina
1 review
0 helpful votes
Follow tereasa W.
Unfollow tereasa W.
Share Review
Report Review

Great company
November 1, 2024

Easy ordering. Timely delivery. Professional and reliable

Date of experience: October 21, 2024
Maine
1 review
0 helpful votes
Follow kRISTINE G.
Unfollow kRISTINE G.
Share Review
Report Review

Very satisfied
November 1, 2024

Ordered three different books from different sellers - all arrived quickly and in great condition.

Date of experience: October 21, 2024
Washington
1 review
0 helpful votes
Follow Julia S.
Unfollow Julia S.
Share Review
Report Review

A fantastic catalog of books (even from small publishers), dvds, and vhs tapes! The prices are great and I love being able to search for media online from Goodwills and used book stores, especially because it offers an alternative to corporate online book sellers.

Date of experience: October 21, 2024
Argentina
1 review
0 helpful votes
Follow Ariel Z.
Unfollow Ariel Z.
Share Review
Report Review

.
November 1, 2024

...

Date of experience: October 21, 2024
New Hampshire
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Review
November 1, 2024

I bought a book for a Bible study that I was attending with my wife.

Date of experience: October 21, 2024
Ohio
1 review
0 helpful votes
Follow Alice Z.
Unfollow Alice Z.
Share Review
Report Review

Easy and great!
November 1, 2024

Easy and great! I found exactly what I needed at great prices.

Date of experience: October 21, 2024
Illinois
1 review
0 helpful votes
Follow Debra G.
Unfollow Debra G.
Share Review
Report Review

My usual used book sellers did not have the book selected for our book club. Alibris had it! Shipped quickly, and for a reasonable amount! Good condition, too!

Date of experience: October 21, 2024
Arkansas
1 review
0 helpful votes
Follow Rodney P.
Unfollow Rodney P.
Share Review
Report Review

👍
November 1, 2024

👍…………………………………………….,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: October 21, 2024
California
1 review
0 helpful votes
Follow Jeanne U.
Unfollow Jeanne U.
Share Review
Report Review

Repeat customer
November 1, 2024
Updated review

I have ordered several books in the past and am always totally satisfied with the deliveries and the conditions of the books 👍

Date of experience: October 21, 2024

VERY GOOD
April 9, 2024
Previous review

Ordering, deliver and condition of the book, all as expected 🙏

Date of experience: March 30, 2024
Oregon
1 review
0 helpful votes
Follow Tracy B.
Unfollow Tracy B.
Share Review
Report Review

Older book - great price
November 1, 2024

I was looking for an older book for our church discussion group and was able to find a good used copy at very reasonable price from Alibris through a Google search.

Date of experience: October 21, 2024
New Jersey
1 review
0 helpful votes
Follow Brad F.
Unfollow Brad F.
Share Review
Report Review

Good prices
October 31, 2024

Good and simple and has good prices! Fast shipping and I got my book in one piece. Would buy from again.

Date of experience: October 21, 2024
Canada
1 review
0 helpful votes
Follow Doug T.
Unfollow Doug T.
Share Review
Report Review

Be careful with direct listings from 'Alibris' that show 10+ copies available. This is likely incorrect, and Alibris customer support couldn't confirm why my order was cancelled. Alibris shipping rates are reasonable, at $10.99 for the first book and $6.49 for the second book, and they have a great selection. However, aside from first issue, the biggest issue is when orders are cancelled, they refund you in USD, so if you have an international (Canadian, in my case) credit card, you will experience a small foreign exchange loss. Until Alibris changes this to charge credit cards once shipped instead of once ordered, I will buy through AbeBooks, Better World Books, and Blackwells.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2024
New York
1 review
0 helpful votes
Follow William Y.
Unfollow William Y.
Share Review
Report Review

Good efficient how do you manage to make all the arrangements

Date of experience: October 21, 2024
Connecticut
2 reviews
0 helpful votes
Follow Fran Q.
Unfollow Fran Q.
Share Review
Report Review

I found what I needed, reasonably priced, and they offered a coupon code that reduced the price further. There was another copy of the book I needed on another website but the other site had only a 66% trustworthiness score and I've used alibris.com before and had a good experience, so this is where I made my purchase.

Date of experience: October 21, 2024
Oregon
1 review
0 helpful votes
Follow Beth V.
Unfollow Beth V.
Share Review
Report Review

I quickly found just the book I wanted at a great price. I will shop here again.

Date of experience: October 21, 2024
Utah
1 review
0 helpful votes
Follow Klara T.
Unfollow Klara T.
Share Review
Report Review

Shipping process is too drawn out for what it cost, Books are shippwed indirectly all over the US before they get to the custumer.

Date of experience: October 21, 2024
Michigan
1 review
0 helpful votes
Follow Jacqueline L.
Unfollow Jacqueline L.
Share Review
Report Review

I have shopped with Alibris for over ten years. The website is my go to place to purchase books. I love the discounted prices.

Date of experience: October 21, 2024