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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,491
shipping
12,481
quality
12,475
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Shipping process is too drawn out for what it cost, Books are shippwed indirectly all over the US before they get to the custumer.

Date of experience: October 21, 2024
Michigan
1 review
0 helpful votes
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I have shopped with Alibris for over ten years. The website is my go to place to purchase books. I love the discounted prices.

Date of experience: October 21, 2024
Colorado
1 review
0 helpful votes
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Excellent selection of print options and user friendly...
October 31, 2024
Updated review

Excellent selection of print options and user friendly search filters.

Date of experience: October 21, 2024

Excellent selection and search features
December 1, 2023
Previous review

Excellent selection and search features.

Date of experience: December 1, 2023
Pennsylvania
1 review
0 helpful votes
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Shopping was good shipping was too high.it was easy to find the title and not hard to shop. Having a minimum about of characters in this review is super annoying!

Date of experience: October 21, 2024
Tennessee
1 review
0 helpful votes
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Good selection
October 31, 2024

Good selection. Easy to find what I was looking for. Prices are the best.

Date of experience: October 21, 2024
Texas
1 review
0 helpful votes
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I value The ratings on the conditions of the books and how they are sorted by price categories. I've also never been disappointed on receiving any of the books I've ordered from alibris.

Date of experience: October 21, 2024
Missouri
1 review
0 helpful votes
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Alibris offers an easy way to find books and dvds at prices which are more than competitive with EBay and other sources.

Date of experience: October 21, 2024
Pennsylvania
1 review
0 helpful votes
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Very pleased
October 31, 2024

Easy and quick to find things and place the order online. Thanks

Date of experience: October 21, 2024
Minnesota
1 review
0 helpful votes
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The website and the checkout process are both very...
October 31, 2024
Updated review

The website and the checkout process are both very easy to use.

Date of experience: October 21, 2024

Website and ordering process easy to use
May 16, 2024
Previous review

Website and ordering process easy to use. Found one of my desired titles here when I did not find it in my local library system or on Barnes & Noble.

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Quick and easy!
October 31, 2024

Quick and easy! Found wanted book even without correct title.

Date of experience: October 21, 2024
Virginia
1 review
0 helpful votes
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Wonderful experience Low prices
October 31, 2024

Wonderful experience Low prices. Shipping costs could be lower.

Should have let me stop when I wanted to…

Date of experience: October 21, 2024
Illinois
1 review
0 helpful votes
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EasyThe book reviews are impressive
October 31, 2024

Easy
The book reviews are impressive.
Because the website is good.

Date of experience: October 21, 2024
Pennsylvania
1 review
0 helpful votes
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I bought a book, and received a message that the book had been cancelled. I didn't receive a message about a refund. Also, I found the website difficult to negotiate. I had to change my password three times to get into the site.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2024
Delaware
1 review
0 helpful votes
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I have always been able to find an older book that is hard to find elsewhere at your site.

Date of experience: October 21, 2024
Texas
1 review
0 helpful votes
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I order books for my son thru Alibris. I save money always, then going thru different websites to purchase books

Date of experience: October 21, 2024
Nevada
1 review
0 helpful votes
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Thank you for the ease of using your site and the low low prices.

Date of experience: October 20, 2024
Maryland
1 review
0 helpful votes
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It would not let me add email address
October 31, 2024

It would not let me add email address. Despite numerous tries to do so.

Date of experience: October 20, 2024
Arizona
1 review
0 helpful votes
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Seem like if someone is ordering two CDs at the same time that they could go in the same mailing envelope and it could cost less than $10.00 to ship.

Date of experience: October 20, 2024
New York
1 review
0 helpful votes
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Love that I can choose the edition, so I can get the most recent printing.

Date of experience: October 20, 2024
Massachusetts
1 review
0 helpful votes
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Great!
October 30, 2024

Great! I found all of the books that I was looking for and ordering was easy.

Date of experience: October 20, 2024