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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I messed up my billing address but I was able to go back and fix it. Thanks for letting me be able to do this. I had left the Billing as same as shipping box checked and I hadn't noticed before I clicked to buy it.
I order this book and after a few days, Alibris contacted me to let me know that something happened and the book was no longer available. They offered me a refund or a replacement. I needed the book for my collection, so I chose a replacement. They showed me several other copies and I got to choose what I wanted. The service was great and excellent communication. The website/my account is easy to navigate, which I appreciate as well. I have bought books from Alibris through the years and recommend from other shopping sites and always service is of great quality
Fast and securre, which is what matters these days! Alibris never disappoints. Great store. I found the book I needed in new condition and official publisher. There are tons of stores out there but this one never fails!
The selection and base prices of books are amazing, but not being able to see shipping costs until checkout is super frustrating. The shipping costs doubled the price of my order.
Very quick and easy shopping experience! Was able to search by ISBN for the exact book I was looking for! Ended up finding some great deals on other books I (OF COURSE) had to have!
Great Selection, Superior Sellers! Alibris was the first online bookseller I used, probably before the monopoly if you get my drift!
Couldn't find the movie I was looking for anywhere until I came upon Alibris. Got my movie in excellent condition and on time.
Quick and easy process. They have a great selection of products.
I'm uncomfortable with Alibris' policy for keeping customers' credit card information after an order. Someday Alibris will be attacked by hackers seeking customers personal information. I never allow other online shops like Amazon, Etsy or Walmart to store my credit card information. I have no way to remove my credit card number from your database.
Generally good. However, IMO, reviewing the ship-to address should be a SYSTEMATIC PART of the checkout process. Recently, I sent my order to the wrong address because it was the unchanged default address from a prior order. This was not obvious as I went thru checkout. So out it went to the wrong place. (Even tho I tried to revise the order immediately, it was already too late.) There should be a safeguard for this in checkout.
The shipping is a high deterrent to ordering more items. The free books have a higher price point so its a battle to decide which way to go. Seniors are most of your clients and I wish we had a discount. SS limits what we can afford as cost of living never goes down and reading books is what keeps us sane.
This shopping experience has been good. Found the hardback copy that I was looking for... the checkout process was simple to understand and easy to check out.
So far I have bought a CD; the condition was very good/better and while the CD has no issues, the box came basically broken. There was a crack on the bottom and I barely messed with it and it disconnected the two sides of the CD case. I can't complain much, it was only a few bucks so I feel that you get what you pay for. Could've occurred during shipping or whatever, but again the CD is completely fine, just would've liked a case that stays together
Easy easy easy easy easy easy easy easy easy easy easy easy easy
I check Alibris often for books I had as a child and books I remember being in my parents' library. I am always so happy to find the editions I remember.
II have always had excellent service from Alibris and will be a constant customer. Their after sales service and customer care are excellent
I was able to find my text book on Alibris for less than five dollars! It was at least 95 to buy it new. I live in Alaska, so it took about 3 weeks to get here, which was the only drawback. In the end, I was happy to just have the text book!
I found the book I was looking for at a reasonable price, shipping wasn't bad, AND there was a coupon code on the website to sweeten the deal even more.
Once I got to the cart, only 1 book showed me the book condition. If I went back to shop again, I lost items in cart & had to start over.
Thanks for asking!
Books were at great prices, but watch out for shipping prices, some places are overcharging and some places don't combine shipping so if you buy 10 books from them they charge you 10 shipping charges. Ridiculous!
Sellers should combine Shipping charges. Ridiculous to pay individual shipping charges from the same seller.
I have been purchasing books thru Alibris for years and have nothing but good experiences, plus the pricing is always reasonable!
I received a book which was not the title I ordered, error on the sellers part. When I requested they send me the correct book they said I would need to pay postage to return the book they sent me in error - not my error but theirs!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

