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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Went very well, was able to rent a book for a reasonable amount.
My experience on this website has been Great. I really like it I want to come back again.
They fill even small orders quickly, turn around time is good.
I placed an order and immediately realized I had used the wrong address. I immediately emailed Alibris and tried to get the shipping address changed. I received a very unhelpful reply that items are shipped immediately (my order was placed late at night, so unlikely to be true). It was suggested I contact the seller directly. This was resonance the seller was alibris and not a third party. I received no help, and my emails were all met with the same "there's nothing we can do" reply. While I appreciate the automated process to expedite orders, the refusal to even try and help was unacceptable. Poor service overall.
Shipping is slow, but better than Abebooks, and overall satisfactory transactions.& professional staff.
Well I needed a book of the correct height to keep my table from wabling and it worked; however due to a cold night it got used as fodder for the fireplace so I will have to order again.
I've ordered from Alibris for years and they've always been dependable.
Much better than paying full price. The books are nearly new! Thank you!
Easy to use website and service. But the book itself had a severely bent cover.
I ordered my books from 2 book houses and one shipped them all together and the other didnot. I don't mind paying the extra shipping but I don't understand why they could not be shipped togehter?
Alibris is an essential resource. From the collectible to the mass marketable I can always find something that can't be found anywhere else and there's always an excellent choice within my price range
It sucks that you ran out of that book before I could get it in the mail. So I am giving it another try. I'm taking an online class. This is a required text. Wish me luck! Love, Linda in Mount Shasta California.
Book came on time and was literally brand new! I was super grateful about the shipping because I ordered the book at the last minute and had an assignment due!
A book I got from Wisconsion i thinkand i really liked that it caught hear fast considering the hurrican and came in pretty good condition.
Easy to use and had the books I was looking for. I did have trouble with the feedback portion though, as I did not realize it had to be 50 characters or more.
First attempt failed. Apparently not available. Did this go through this time?
Looking for this book for my mom in law and I hope it's in great shape to give to her as a gift.
It arrived and in great shape - I know she will enjoy reading the story! Thanks
Great price, great book and great seller!…a gift for Daughter and Son in law…
A
Military family
I was recommended Alibris by a Sub during High School, but I didn't order anything until now. I don't trust many websities, but Aibris is a trustworthy site and I will continue to order my books through Alibris.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

