Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Books come quickly and as described, its easy to find what I'm looking for.
Only complaint: When got to my local post office, locals didn't scan it, delayed a week, not Alibris fault, all 3 discs were in mint condition.
Found what I was looking for quickly, and the books seemed to be in good shape
All was going well, until I noticed that I had seen no place to enter my code (CONCERT) for $3 off on a $25+ order. My bad, but I wish it had been easier for me to see. Other than that, OK.
Found what I wanted, good condition and price. Easy, peasy.
The order itself was easy, the mailing was fast with the tracking was even better, and the fact that it was a used book quality was good, I have nothing to say but, thank you!
I was looking for the Paul Di'Anno book. I found it and bought it.
I liked being able to see all of my possible buying options quickly and clearly--and to have all of the information I needed at hand easily. It was a good online shopping experience.
Alibris quick and efficient and hassle free and they ship overseas too!
Super low price, book ended up being brand new. I will continue to order from this company.
Just took a while to receive it bc it was shipped from another seller
ALibris offered several different editions including one in new condition at a decent price.
Everything easy, easy, - quick, quick! Loved it! So happy with the ease of ordering!
Easy to purchase and great communication and service. Items packaged well.
Quick and easy to understand the instructions were great and easy-to-use and my books will be on the way soon. Very happy with this place. I've been buying from this company for a long time.
Best price on this title. Another perfect transaction with alibris.
Wonderful price on this book. I hope it is truly in "very good" condition. If so, this is another perfect transaction with alibris.
Alibris always has what I'm looking for at great prices and I always receive my books quickly
I have used Alibris for years and have always been satisfied
The books I ordered look new and I paid a quarter of the price. Very happy with everything.
When I registered I lost all of the items in my cart and when I searched again those exact books were unavailable. I was able to find the same titles at slightly higher prices. Starting my shopping over was annoying.
I was Satisfied with the time fram that I received my book order and the book was in good condition. Thank You.😊
You promoted the order with coupon access but that did not apply.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

