Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I forget the name of it, but I liked the help with the cart at the end comparing different copies of the books.
Absolutely love shopping at Alibris. Alibris always has the books that I am looking for including those hard-to-find ones.
Thank you, thank you, thank you!
Your system filled in a different address than I expected. I tried to cancel the order, but it didn't take. So, I would up buying two books.
Been a couple of years since last order, Glad we were still on your books
Alibris is a great, quick way to find the media that you remember from the past, or looking for something new.
Easy to order, very nice product, very satisfying all around. Ty
Great experiences over the years on this site. They nearly always have what I'm looking for, even out of print copies!
I was able to find exactly the (no longer published) book I was looking for in no time at all and received it quickly. This is consistently my experience with Alibris, which is why I have been using it for so long.
It was easy to find the book I wanted and easy to order. That is as good as it gets.
Great prices with the whole transaction being smooth and without incident. Happy and will recommend to a friend.
Quick, easy & I was so relieved you had the book I hadn't been able to find anywhere else. My granddaughter will be very happy to get to get her book, which is the only thing she had asked for, for Christmas.
Good quality book and service. Book was in good condition; despite the years since published. Carrier delivery was slow; almost two weeks.
I ordered a double CD of Harry Chapin's first two albums, but one of the CDs was missing. This the first time in 25 years that Alibris has disappointed me so badly. I have not heard anything about my request for a refund.
Easy to search and navigate website, simple buying process.
Saved $, quick process, easy peasy.
Book a arrived in better condition than advertised which is a good thing
So far so good, i found what i was looking for, and placed my order, in the past I have had great experiences. Thanks!
Great transaction, i was looking for a book, i found a very fine copy on Alibris
The graphic novel was in "Like New" condition as described on the Alibris web site. It was packaged well and I received it quickly.
Do no like that you the shipping by book is not available until so late in process
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

