Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,501
shipping
12,491
quality
12,485
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Carillon I.
Unfollow Carillon I.
Share Review
Report Review

Love this site
January 13, 2025
Updated review

Alibis is my go-to for online book purchases. Always satisfied

Date of experience: January 2, 2025

Best source of used books
June 13, 2024
Previous review

This is the best source for books, especially those hard to find

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
Follow Elizabeth F.
Unfollow Elizabeth F.
Share Review
Report Review

Great site!
January 13, 2025

The shipping was quick and the book I wanted was easy to find.

Date of experience: January 2, 2025
Virginia
1 review
0 helpful votes
Follow Charles W.
Unfollow Charles W.
Share Review
Report Review

Easy to use online experience
January 13, 2025

Easy to use online experience. Good prices and books. Good service.

Date of experience: January 2, 2025
Missouri
1 review
0 helpful votes
Follow Cheri V.
Unfollow Cheri V.
Share Review
Report Review

Easy to find the title and quality desired so ordering is easy. Have always had good experience through Alibris.

Date of experience: January 2, 2025
Colorado
1 review
0 helpful votes
Follow Craig R.
Unfollow Craig R.
Share Review
Report Review

Alibris provides a great service, connecting you with sellers of diverse material, in many cases material that is hard to locate. Orders are processed quickly, and most of the sellers I've bought from are diligent at following through on their end. Don't get mad at Alibris when/if a seller is lazy, inefficient or uncommunicative.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
Oregon
1 review
0 helpful votes
Follow Jerry B.
Unfollow Jerry B.
Share Review
Report Review

The books I have ordered have all arrived in the condition noted on the adds or better, Fast service at a reasonable price.

Date of experience: January 2, 2025

What I wanted in WWII books!
December 20, 2024
Previous review

I was able to get the books I wanted at a price that I was willing to pay. The service was great!

Date of experience: December 9, 2024
Colorado
1 review
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

Straightforward, direct process of ordering books with many options.

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
Follow Noelia Y.
Unfollow Noelia Y.
Share Review
Report Review

Fast and easy service!
January 13, 2025

Fast and easy service! Found what I needed and ordered it in under 5 mins.

Date of experience: January 2, 2025
Illinois
1 review
0 helpful votes
Follow Orlando V.
Unfollow Orlando V.
Share Review
Report Review

Service manual
January 13, 2025

My friend recommended to try out Alibris. I went on line found the item, then ordered it. It was that simple.

Date of experience: January 24, 2025
South Carolina
1 review
0 helpful votes
Follow ASTON Z.
Unfollow ASTON Z.
Share Review
Report Review

Found the book bought the book book was shipped. Book was what I wanted

Date of experience: January 2, 2025
Indiana
1 review
0 helpful votes
Follow William C.
Unfollow William C.
Share Review
Report Review

You had exactly what I was looking for and at the best price. Thank you.

Date of experience: January 2, 2025
California
1 review
0 helpful votes
Follow Rina Q.
Unfollow Rina Q.
Share Review
Report Review

Easy process
January 13, 2025

I bought a book that has different options for the resellers. I got the cheapest one. My order came as descrubed. It was in good condition. Delivery time was okay, i honestly didnt really waif for it but i think it was decent! Thank you. A good expeeience so far

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
Follow Max V.
Unfollow Max V.
Share Review
Report Review

Awesome way to buy books!
January 13, 2025

Love receiving books, especially those out-of-print from Alibris.

Date of experience: January 2, 2025
Minnesota
1 review
0 helpful votes
Follow Martin K.
Unfollow Martin K.
Share Review
Report Review

I think I have provided enogh information already in my other answers. Please do not make this evaluation process so onerous.

Date of experience: January 2, 2025
Kansas
1 review
0 helpful votes
Follow K Y.
Unfollow K Y.
Share Review
Report Review

Received the book in great condition
January 13, 2025

Ordered a used book and it was like a new book. Got it for one tenth of the regular price

Date of experience: December 20, 2024
North Carolina
1 review
0 helpful votes
Follow Jill T.
Unfollow Jill T.
Share Review
Report Review

Ive just never been disappointed with Alibris. Selection is extensive and it's fun to not get hurt booking!

Date of experience: January 2, 2025
Washington
1 review
0 helpful votes
Follow George O.
Unfollow George O.
Share Review
Report Review

It is easy to conduct business with Alibris! I will come back for more.

Date of experience: January 2, 2025
Arizona
1 review
0 helpful votes
Follow Kathryn Q.
Unfollow Kathryn Q.
Share Review
Report Review

Smooth Read and Interesting Facts!
January 12, 2025
Updated review

The book arrived earlier than expected, well-packaged and in better condition than described.

Date of experience: January 2, 2025

I have never had problems with Alibris
October 15, 2024
Previous review

I have never had problems with Alibris. Reliable. Their ratings systems for sellers is pretty accurate.

Date of experience: October 4, 2024
Virginia
1 review
0 helpful votes
Follow Katherine Q.
Unfollow Katherine Q.
Share Review
Report Review

Christmas orders: mixed results
January 12, 2025

I ordered several items; three were fine and came quickly, one was delayed without explanation ("technical difficulties") and arrived on Christmas eve (by which time I had purchased the same book from another vendor, but returned that one), and one book was a paperback instead of a hardback and in very poor condition. I will be returning that. The return process is not easy. Overall it was not a great experience. I have used Alibris for years (and sell on Alibris); I will think hard about whether or not I will purchase items in the future.

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
Follow Edwin F.
Unfollow Edwin F.
Share Review
Report Review

Alibris offers a wide range of book dealers with very...
January 12, 2025
Updated review

Alibris offers a wide range of book dealers with very competitive prices.

Date of experience: January 2, 2025

Eureka!
October 21, 2024
Previous review

I got a hard to find used hobby book in almost new condition at a stunning price with super fast shipping!

Date of experience: October 9, 2024