Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,682
shipping
12,672
quality
12,666
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Judy Z.
Unfollow Judy Z.
Share Review
Report Review

Jefferson Highway
January 18, 2025

I ordered the book as a Christmas gift for my son after he saw me reading a copy of the book when he visited us.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
Follow Sara E.
Unfollow Sara E.
Share Review
Report Review

I would prefer to be able to go back to shopping from the final checkout page when reviewing shipping. (Shipping costs were questionable.) I had to put my info in multiple times.

Date of experience: January 8, 2025
Oklahoma
1 review
0 helpful votes
Follow Walt K.
Unfollow Walt K.
Share Review
Report Review

The Alibris site is so easy to use, and the information about the books always proves to be quite accurate and reliable.

Date of experience: January 8, 2025
Arizona
1 review
0 helpful votes
Follow Wayne T.
Unfollow Wayne T.
Share Review
Report Review

Streamlined shopping process, well done. Streamlined shopping process, well done.Streamlined shopping process, well done.Streamlined shopping process, well done. But requiring 50 characters for a review is not good.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
Follow Erin S.
Unfollow Erin S.
Share Review
Report Review

Came across this website and found the book my daughter wanted for a good price and even though it was estimated to arrive after Christmas, it actually came Christmas Eve which was perfect. And she loved the book

Date of experience: January 8, 2025
Colorado
1 review
0 helpful votes
Follow K O.
Unfollow K O.
Share Review
Report Review

Very Well Done
January 18, 2025

Another fantastic purchase as usual. Thank you very much for the great products.

Date of experience: January 8, 2025
Oregon
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Pretty good OK just writing this to make fifty characters Let's put it this way I like Alibris.com because they have the books I want to read and well the not to expensive.

Date of experience: January 8, 2025
Florida
1 review
0 helpful votes
Follow Tanya X.
Unfollow Tanya X.
Share Review
Report Review

Great service
January 18, 2025

I found a book that a friend gave me and wanted to give my other friend the same book. I found it and ordered it for a great price and it was delivered in great condition and fast! My friend loves the book!

Date of experience: January 8, 2025
Maryland
1 review
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Share Review
Report Review

VERY SLOW DELIVERY
January 18, 2025
Updated review

I understand my purchase occurred during the holidays, but I believe the seller could far better communicate specific delivery date/time.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2025

It would be nice if you explained mass market vs trade...
December 25, 2024
Previous review

It would be nice if you explained mass market vs trade to keep me from having to Google it.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
Follow Susan A.
Unfollow Susan A.
Share Review
Report Review

A little leery
January 18, 2025

Had success with this site before. Ordered an audiobook. Haven't listened to it yet but I am a little concerned because it is pre-owned from a public library. I'm hoping all goes well.

Date of experience: January 7, 2025
Arizona
1 review
0 helpful votes
Follow Gregory M.
Unfollow Gregory M.
Share Review
Report Review

I have usually ordered on my phone, but the last two times I tried to order I've run into a sign-in error "loop" where I keep getting asked for my password and it's not accepted. The first time I just decided to abandon my order. This time I logged into my account using my computer, and it has worked.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
Follow Kelsey P.
Unfollow Kelsey P.
Share Review
Report Review

Good pricing and shipping
January 18, 2025

Can't beat the prices and the shipping wasn't too long either considering it was the holidays when I ordered

Date of experience: January 7, 2025
Ohio
1 review
0 helpful votes
Follow Chris V.
Unfollow Chris V.
Share Review
Report Review

Easy to use website. I have used this website for years and have never been disappointed.

Date of experience: January 31, 2025

I always find what I want quicky...
January 10, 2024
Previous review

I always find what I want quicky...and at fair prices.

Date of experience: January 10, 2024
California
1 review
0 helpful votes
Follow bill L.
Unfollow bill L.
Share Review
Report Review

After looking through multiple sources to find an out of print book, Alibris was able to locate several sources with great prices. Chose one and it was delivered ahead of the expected time, i.e. Before Christmas, Very satisfying experience.

Date of experience: December 17, 2024
California
1 review
0 helpful votes
Follow Rosemarie O.
Unfollow Rosemarie O.
Share Review
Report Review

Ease of buying was exceptional now I just have to see how shipping goes.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
Follow Evelyn Q.
Unfollow Evelyn Q.
Share Review
Report Review

Well priced quality used book
January 18, 2025

Best prices for books I want. The books sent are gently used.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
Follow Michael I.
Unfollow Michael I.
Share Review
Report Review

Movie
January 18, 2025
Updated review

I got the movie I wanted. I have ordered before without any problems.

Date of experience: January 7, 2025

Password not saved
April 4, 2024
Previous review

Password not saved. Hard to reset it. Credit card not working although it was ok

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
Follow Elizabeth G.
Unfollow Elizabeth G.
Share Review
Report Review

GOOD FOR ONE...FRUSTRATING FOR SECOND
January 18, 2025

The Sarah Sundin books arrived as promised. The Joni Erikson Tada book I waited for wondering if it was going to arrive or not. When I contacted the seller I was told the book had been sold that morning... as it turned out I was the purchaser but seller did not tell me that. It did arrive on time for the gift I needed it for...thank you, seller.

Date of experience: January 7, 2025
Indiana
1 review
0 helpful votes
Follow Deidre H.
Unfollow Deidre H.
Share Review
Report Review

Found what I was looking for
January 18, 2025

My son wanted a disc by a favorite artist who didn't sell many copies. I could pay over $100 on eBay for this niche item. I found it at an out-of-state goodwill store on Alibris. For a great price. Only downside is shipping. Though it was sent right away, it languished with the post office.

Date of experience: January 7, 2025
Texas
1 review
0 helpful votes
Follow Clay Q.
Unfollow Clay Q.
Share Review
Report Review

Do what you say you are going to do.
January 18, 2025

I ordered a book on 17Dec and paid for expedited delivery. I finally received the book on 02Jan.
Y'all dropped the ball on this order.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 7, 2025