Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered this book once and for no reason at all the order was canceled and now I'm having to order it again
Fast and easy process. Very pleased with the wide selection of available titles.
Easy to use the system for ordering books and searching for texts
The shopping experience was excellent. I had no issue with locating the item I was looking for.
I bought a book about art in California. It was so pricey everywhere else and the quality couldn't be guaranteed. The book arrived and it was in tip top shape! Thank you!
It was very smooth, no problem at all with the payment, navigating the website and the everything.
First of all, I never give anyone five stars. I liked the price and the delivery time, which was better than expected. I was frantic because I could not find the 15th edition, and you had it. I will use Alibris more often.
I was missing one Louise Penny book in the series. We had looked at many different sources and finally found one offered by Alibris. The book was in very good condition and arrived quickly.
The book I ordered was described as being in very good condition. The book was an ex-library copy with the plastic reinforcement on the cover. A portion of the plastic reinforcement on the front cover had been removed to remove a label. I disagree with the claim that the book was in "very good" condition. Had I seen it on a shelf I wouldn't have purchased it.
Alibris is an easy website to navigate. Lots of editions to chose from.
Lots of info on book, seller and shipping. Very easy to navigate website. Thank you!
I wished to order the item I got for myself and 2 others. I looked on another platform and that vendor was trying to ask almost 5 times more for a 15 page paperbook. Ridiculous. I am glad I found it on your site for a reasonable price.
Book came on time and was in very good condition! Great price too.
All good except digital books just dont load sometimes at all
They had what I wanted at a good price and it came quickly. The annoying part was this long survey!
I needed a Montreal guidebook quickly and Alibris took care of it.
It was very easy to make my purchase.
I like the choices that you offer on your website.
Clear language in listings. I think the shipping is high, but that's not on y'all.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

