Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,353
shipping
12,343
quality
12,337
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow R T.
Unfollow R T.
Share Review
Report Review

Great, thank you!
November 20, 2025
Updated review

Wide selection of book titles. Priced fairly and even better than competitors. Easy to use website. Fast shipping. Books always come in great condition. Thank you!

Date of experience: November 10, 2025

Great experience!
May 10, 2025
Previous review

Wide variety of books available. Books were packaged well. Shipped quickly. Everything came quickly and in good condition. Thank you!

Date of experience: April 29, 2025
Pennsylvania
1 review
0 helpful votes
Follow Dorothy K.
Unfollow Dorothy K.
Share Review
Report Review

Took a while to get my Visa Card accepted. I appreciated that the cost of the book was low. I did not like that shipping was so very expensive plus having to pay tax.

Date of experience: November 9, 2025
Missouri
2 reviews
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

My experience.
November 20, 2025

I selected five books. It was easy. The costs were very good. Shipment arrived faster than I has hoped. A very good experience.

Date of experience: November 9, 2025
Texas
1 review
0 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

I enjoyed it all untill checkout froze
November 20, 2025
Updated review

I enjoyed it all untill checkout froze. I sent a message, got reply today & replied to it & then finally got my order form returned with a working checkout & I did! Laborious but all's well that ends well! Thanks so much for your help!

Date of experience: November 9, 2025

I couldn't find my cart after I subscribed to texts...
October 16, 2025
Previous review

I couldn't find my cart after I subscribed to texts so I emailed Alibris to help me do so. Reply told me to pay in 12 hours & that I had 5 items in my cart, that's all.
I fortunately saw another Alibris email re my cart in Promotions so I was able to find it anyway & pay for my 6 books, not 5.
I would've bought more but it was just too much hassle by then.

Date of experience: October 6, 2025
Alabama
1 review
0 helpful votes
Follow Terry L.
Unfollow Terry L.
Share Review
Report Review

Love it very easy to use.why do you require me to type this stuff and waste my time when the process before was so easy to use.

Date of experience: November 9, 2025
Illinois
1 review
0 helpful votes
Follow randall k.
Unfollow randall k.
Share Review
Report Review

I've order the same book from two different companies on Alibris that have it in stock to be followed up a day later. Sorry not in stock anymore. I do like the prices, when I can get a book from here

Date of experience: November 9, 2025
Connecticut
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

OK purchase
November 19, 2025
Updated review

The paperback was described as like new, but the paper was quite brown and the print was therefore hard to read in poor light.

Date of experience: November 9, 2025

Got it!...
July 1, 2025
Previous review

Fine, as usual...

Date of experience: June 21, 2025
Texas
2 reviews
0 helpful votes
Follow Bruce K.
Unfollow Bruce K.
Share Review
Report Review

Pink
November 19, 2025
Updated review

It was easy to find the book on the Alibris website and pick the vendor. I was kept informed as to shipping and approximate delivery date. All went well, the book arrived and is in the stack to be read.

Date of experience: November 9, 2025

It was very easy to find the book and choose the vendor
October 29, 2025
Previous review

It was very easy to find the book and choose the vendor. All my information was saved, just a few clicks and I completed the purchase.

Date of experience: October 19, 2025
New York
1 review
0 helpful votes
Follow patricia m.
Unfollow patricia m.
Share Review
Report Review

Super value for the money, I didn't have to create an account, and found the book I wanted and was checked out in less than a minute.

Date of experience: November 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Sari W.
Unfollow Sari W.
Share Review
Report Review

Cookbooks
November 19, 2025

Ordered some used cookbooks. They were very affordable and came in great shape. I've ordered from Alibris multiple times and have always had a good experience.

Date of experience: November 9, 2025
Alabama
1 review
0 helpful votes
Follow Sandy W.
Unfollow Sandy W.
Share Review
Report Review

Needle in a Haystack
November 19, 2025

My daughter mentioned a song on a soundtrack she couldn't find. A quick Google search showed the original score for A Knight's Tale with the track she wanted. I placed the order and received it in about a week. It was in perfect condition in the original packaging.

Date of experience: November 9, 2025
Indiana
1 review
0 helpful votes
Follow Skylee D.
Unfollow Skylee D.
Share Review
Report Review

I love alibris!
November 19, 2025

I love alibris! Buying used books is great for the planet and I love having a physical copy. Such great prices and I know I'm supporting small bookstores instead of mega corps! 💙

Date of experience: November 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kelly D.
Unfollow Kelly D.
Share Review
Report Review

Super easy to use
November 19, 2025

Super easy to use. Found exactly what I was looking for. I have been recommended this site to search for good deals and am so excited I found what I wanted.

Date of experience: November 9, 2025
Illinois
1 review
0 helpful votes
Follow Stephanie S.
Unfollow Stephanie S.
Share Review
Report Review

2 books were correct, 1 was not
November 19, 2025

2 books were correct but I was supposed to get "Small Favors" by Erin Craig but instead got a children's book about a lamb. Since it was only $1.87, it would be more to return it, so I kept it. Otherwise, the quality of the other 2 books was great and arrived in a timely manner

Date of experience: November 9, 2025
Maine
1 review
0 helpful votes
Follow Lenny S.
Unfollow Lenny S.
Share Review
Report Review

I'm a first-timer, but if the book arrives within the time-frame predicted at checkout, this will have been a fantastic shopping experience.

Date of experience: November 9, 2025
Florida
1 review
0 helpful votes
Follow Antoinette L.
Unfollow Antoinette L.
Share Review
Report Review

I try to buy used as much as possible. Will definitely buy from here again. Book was in perfect condition and saved over $10 buying used!

Date of experience: November 9, 2025
Illinois
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Share Review
Report Review

Excellent website, super easy to use!
November 19, 2025

Excellent website, super easy to use! I've been looking for these DVD titles for several weeks. Not only did you have them, but by far the best prices I've seen. Awesome!

Date of experience: November 9, 2025
Nebraska
1 review
0 helpful votes
Follow Mickie L.
Unfollow Mickie L.
Share Review
Report Review

Glad I Found Alibris!
November 19, 2025
Updated review

Im glad I found Alibris! The price of the cd was great and was sent fast. Website easy to navigate and they have everything I can think of. Will shop again! Thank You!

Date of experience: November 9, 2025

Fast and easy to navigate through
October 29, 2025
Previous review

Fast and easy to navigate through. No hidden things to go though! Thanks.

Date of experience: October 18, 2025
New Mexico
1 review
0 helpful votes
Follow Marita P.
Unfollow Marita P.
Share Review
Report Review

I ordered this already but didn't realize you sent it to Kensington, MD. It would be good if the shipping address matched the billing address as the default so it's harder to make that mistake.

Date of experience: November 8, 2025
California
1 review
0 helpful votes
Follow Timothy E.
Unfollow Timothy E.
Share Review
Report Review

Book received has different cover than pictured which made me question if it's the same version (for translation reasons etc as it's for a study group) but ISBN is the same so ok for my needs.

Date of experience: November 8, 2025