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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I generally get more choices for purchasing used text books and I appreciate the savings that Alibris offers. I do not need a new text just to read for my course work.
I found out about this awesome book from my school. I looked it up and found out that the most affordable option for it, a used - out of print - title, was Alibris. Ordering was easy, and it said it would take about a week to ship. It came the day it was expected! Haven't been happier with any other order I've made from other sites!
The checkout... on most websites... moves from basic information to payment to review... the Alibris experience today was stuck on the basic information... and I could not move on to the payment... finally tried a link at the top of the page... that moved me to payment... but that didn't work... and I was back at square one. It was confusing; seemed inoperative; but finally it worked. Don't know what else to say!
I have recently discovered Alibris as a resource to buy textbooks for our school. I have been very pleased with the vendors and the quality of the condition of the books we have received.
It took me a LONG time and several tries to place my order. The site automatically put in a shipping address from a long-ago order and then would not let me erase that old shipping address and replace it with my own address (since the book is for me this time). I finally got it to work by NOT checking "payment and shipping address are the same" (which is true) and then hitting "add a new address", even though it's not a new address - just my original home address, which is also my billing address.
Great - I love the optimized suggestions, but I'd like to be able to select some to accept and some to stick with the original (knowing the offer/pricing may change and not be the fully optimized cart)
Very pleased. One competitor (Abe Books) took 5 business days to let me know my order was "unavailable" with a button to push to "…find another copy." Last time I do business with them. Alibris rates 5 stars in my book!
I haven't shopped here enough to give a review yet, but your site feedback tool (sitejabber) makes these fields required. I have had a great experience so far.
You have really cut down on the steps needed to check out. Good job!
The cost of shipping should be much more visible when first looking at the list of books that match the search. The shipping cost should be added to the book's price before listing the books "in order" of least expensive to most expensive... the shipping is often a terrible shock, but by the time I'm ready to check out I'm too exhausted to go back and calculate a cheaper "cost of book + shipping" option.
Had to wait a very long time to receive my book(s), with no updates in the interim.
Standard checkout procedure. Lalalalalalalalalalalala la.
Pls simplify the 'salutation' change process. Remember people who see it are going to instantly see it as an annoyance, even if it's meant to protect them.
I found this order more of a hassle, with regard to cart's contents and payment page, but all in all it was ok and I was successful. Perhaps it's a good thing that you are not so easy due to the cyberhackers.
I still think your shipping charges are a bit high, but that is life. Thank you. I'm very glad to have ALIBRIS as an alternative to A... n!
The 2 music CDs work well, though slightly used, as I knew beforehand, and the box and libretto (it was Turandot) are clean and nice. Price was great and delivery was quick.
Alibris is ok except I was not notified that my book purchase had been delivered to my Prep Center, I had to research and find out on my own.
It's Thrift Books Atlanta I am most dissatisfied with. Several times they have advertised their books as one condition and they were delivered and graded in worse condition. I won't be buying from Thrift Books - Atlanta anymore. Thank you
I wasn't given a tracking number for the book I ordered so didn't know when it was expected to arrive at my Prep Center. When it did arrive, I was notified that it was only in Good condition, not Very Good, as advertised. Disappointed
I ordered a book on October 19. When I went to pay, I got an error message saying the order did not go through. So I re-ordered the book right away and that payment went through. Unfortunately for me, the first payment also went through and I ended up getting two copies of the book in the mail and of course I had to pay for both copies. At the moment that I saw the first order had gone through, I contacted Alibris immediately and was told I had to contact the shipper. I contacted the shipper immediately and they said there was nothing I could do.
It wasn't a huge deal as the books were not that expensive, but it made me hesitant to use Alibris in the future.
Sharon Kohout
Wide selection of book titles. Priced fairly and even better than competitors. Easy to use website. Fast shipping. Books always come in great condition. Thank you!
Wide variety of books available. Books were packaged well. Shipped quickly. Everything came quickly and in good condition. Thank you!
Took a while to get my Visa Card accepted. I appreciated that the cost of the book was low. I did not like that shipping was so very expensive plus having to pay tax.
I selected five books. It was easy. The costs were very good. Shipment arrived faster than I has hoped. A very good experience.
I enjoyed it all untill checkout froze. I sent a message, got reply today & replied to it & then finally got my order form returned with a working checkout & I did! Laborious but all's well that ends well! Thanks so much for your help!
I couldn't find my cart after I subscribed to texts so I emailed Alibris to help me do so. Reply told me to pay in 12 hours & that I had 5 items in my cart, that's all.
I fortunately saw another Alibris email re my cart in Promotions so I was able to find it anyway & pay for my 6 books, not 5.
I would've bought more but it was just too much hassle by then.
Love it very easy to use.why do you require me to type this stuff and waste my time when the process before was so easy to use.
I've order the same book from two different companies on Alibris that have it in stock to be followed up a day later. Sorry not in stock anymore. I do like the prices, when I can get a book from here
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

