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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,340
shipping
12,330
quality
12,324
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I generally get more choices for purchasing used text books and I appreciate the savings that Alibris offers. I do not need a new text just to read for my course work.

Date of experience: November 12, 2025
Washington
1 review
0 helpful votes
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The book that arrived just in time
November 22, 2025

I found out about this awesome book from my school. I looked it up and found out that the most affordable option for it, a used - out of print - title, was Alibris. Ordering was easy, and it said it would take about a week to ship. It came the day it was expected! Haven't been happier with any other order I've made from other sites!

Date of experience: October 31, 2025
California
1 review
0 helpful votes
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The checkout...
November 22, 2025

The checkout... on most websites... moves from basic information to payment to review... the Alibris experience today was stuck on the basic information... and I could not move on to the payment... finally tried a link at the top of the page... that moved me to payment... but that didn't work... and I was back at square one. It was confusing; seemed inoperative; but finally it worked. Don't know what else to say!

Date of experience: November 12, 2025
Panama
1 review
0 helpful votes
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A New Gemstone
November 22, 2025

I have recently discovered Alibris as a resource to buy textbooks for our school. I have been very pleased with the vendors and the quality of the condition of the books we have received.

Date of experience: October 22, 2025
California
1 review
0 helpful votes
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It took me a LONG time and several tries to place my order. The site automatically put in a shipping address from a long-ago order and then would not let me erase that old shipping address and replace it with my own address (since the book is for me this time). I finally got it to work by NOT checking "payment and shipping address are the same" (which is true) and then hitting "add a new address", even though it's not a new address - just my original home address, which is also my billing address.

Date of experience: November 11, 2025
Alabama
1 review
0 helpful votes
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Great
November 22, 2025

Great - I love the optimized suggestions, but I'd like to be able to select some to accept and some to stick with the original (knowing the offer/pricing may change and not be the fully optimized cart)

Date of experience: November 11, 2025
Michigan
1 review
0 helpful votes
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Very pleased
November 21, 2025

Very pleased. One competitor (Abe Books) took 5 business days to let me know my order was "unavailable" with a button to push to "…find another copy." Last time I do business with them. Alibris rates 5 stars in my book!

Date of experience: November 11, 2025
California
1 review
0 helpful votes
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No review
November 21, 2025
Updated review

I haven't shopped here enough to give a review yet, but your site feedback tool (sitejabber) makes these fields required. I have had a great experience so far.

Date of experience: November 11, 2025

You have really cut down on the steps needed to check...
October 31, 2025
Previous review

You have really cut down on the steps needed to check out. Good job!

Date of experience: October 21, 2025
California
1 review
0 helpful votes
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The cost of shipping should be much more visible when...
November 21, 2025
Updated review

The cost of shipping should be much more visible when first looking at the list of books that match the search. The shipping cost should be added to the book's price before listing the books "in order" of least expensive to most expensive... the shipping is often a terrible shock, but by the time I'm ready to check out I'm too exhausted to go back and calculate a cheaper "cost of book + shipping" option.

Date of experience: November 11, 2025

Art book
September 19, 2025
Previous review

Had to wait a very long time to receive my book(s), with no updates in the interim.

Date of experience: September 9, 2025
New York
1 review
0 helpful votes
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Standard checkout procedure
November 20, 2025

Standard checkout procedure. Lalalalalalalalalalalala la.

Date of experience: November 10, 2025
New Hampshire
1 review
0 helpful votes
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Pls simplify the 'salutation' change process. Remember people who see it are going to instantly see it as an annoyance, even if it's meant to protect them.

Date of experience: November 10, 2025
New York
1 review
0 helpful votes
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I found this order more of a hassle, with regard to...
November 20, 2025
Updated review

I found this order more of a hassle, with regard to cart's contents and payment page, but all in all it was ok and I was successful. Perhaps it's a good thing that you are not so easy due to the cyberhackers.
I still think your shipping charges are a bit high, but that is life. Thank you. I'm very glad to have ALIBRIS as an alternative to A... n!

Date of experience: November 10, 2025

Great service
April 5, 2025
Previous review

The 2 music CDs work well, though slightly used, as I knew beforehand, and the box and libretto (it was Turandot) are clean and nice. Price was great and delivery was quick.

Date of experience: March 26, 2025
Washington
1 review
0 helpful votes
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Alibris is Fine! Vendor is not
November 20, 2025
Updated review

Alibris is ok except I was not notified that my book purchase had been delivered to my Prep Center, I had to research and find out on my own.
It's Thrift Books Atlanta I am most dissatisfied with. Several times they have advertised their books as one condition and they were delivered and graded in worse condition. I won't be buying from Thrift Books - Atlanta anymore. Thank you

Date of experience: November 7, 2025

Not received as stated
October 3, 2025
Previous review

I wasn't given a tracking number for the book I ordered so didn't know when it was expected to arrive at my Prep Center. When it did arrive, I was notified that it was only in Good condition, not Very Good, as advertised. Disappointed

Date of experience: September 23, 2025
Georgia
1 review
0 helpful votes
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My first bad experience with Alibris
November 20, 2025

I ordered a book on October 19. When I went to pay, I got an error message saying the order did not go through. So I re-ordered the book right away and that payment went through. Unfortunately for me, the first payment also went through and I ended up getting two copies of the book in the mail and of course I had to pay for both copies. At the moment that I saw the first order had gone through, I contacted Alibris immediately and was told I had to contact the shipper. I contacted the shipper immediately and they said there was nothing I could do.

It wasn't a huge deal as the books were not that expensive, but it made me hesitant to use Alibris in the future.

Sharon Kohout

Date of experience: October 19, 2025
New York
1 review
0 helpful votes
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Great, thank you!
November 20, 2025
Updated review

Wide selection of book titles. Priced fairly and even better than competitors. Easy to use website. Fast shipping. Books always come in great condition. Thank you!

Date of experience: November 10, 2025

Great experience!
May 10, 2025
Previous review

Wide variety of books available. Books were packaged well. Shipped quickly. Everything came quickly and in good condition. Thank you!

Date of experience: April 29, 2025
Pennsylvania
1 review
0 helpful votes
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Took a while to get my Visa Card accepted. I appreciated that the cost of the book was low. I did not like that shipping was so very expensive plus having to pay tax.

Date of experience: November 9, 2025
Missouri
2 reviews
0 helpful votes
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My experience.
November 20, 2025

I selected five books. It was easy. The costs were very good. Shipment arrived faster than I has hoped. A very good experience.

Date of experience: November 9, 2025
Texas
1 review
0 helpful votes
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I enjoyed it all untill checkout froze
November 20, 2025
Updated review

I enjoyed it all untill checkout froze. I sent a message, got reply today & replied to it & then finally got my order form returned with a working checkout & I did! Laborious but all's well that ends well! Thanks so much for your help!

Date of experience: November 9, 2025

I couldn't find my cart after I subscribed to texts...
October 16, 2025
Previous review

I couldn't find my cart after I subscribed to texts so I emailed Alibris to help me do so. Reply told me to pay in 12 hours & that I had 5 items in my cart, that's all.
I fortunately saw another Alibris email re my cart in Promotions so I was able to find it anyway & pay for my 6 books, not 5.
I would've bought more but it was just too much hassle by then.

Date of experience: October 6, 2025
Alabama
1 review
0 helpful votes
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Love it very easy to use.why do you require me to type this stuff and waste my time when the process before was so easy to use.

Date of experience: November 9, 2025
Illinois
1 review
0 helpful votes
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I've order the same book from two different companies on Alibris that have it in stock to be followed up a day later. Sorry not in stock anymore. I do like the prices, when I can get a book from here

Date of experience: November 9, 2025