Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I saw the movie I wanted for.99 cents. When i logged in? It went to 3 dollars flat! I don't understand! It was the old switcharooo! :(
I love Alibris, I love Alibris,I love Alibris, I love Alibris, I love Alibris, I love Alibris,
The book was in better shape than I expected. I will not hesitate to order from Alibris again.
It was easy and convenient and the price was right. I prefer buying used books.
Don't know which purchase Alibris has in mind. Cannot say much as a result.
Very good selection of the book I was in need of. Shipping price was inexpensive and affordable.
Alibris is my "Go To" for musical resource books, service from the sellers has always (with a few rare exceptions) been excellent... although it's been Increasingly "the pits" with USPS as of the last year+... not the sellers or Alibris' fault in any way.
What can I say... Alibris is my "Go To", for all my books of study and knowledge.
I was unable to put in the 5$ discount code in but in the past all books have come in mail nicely packed and in timely manner
I love to buy books from Alibris,however sometimes the wait is too long
I received my book in a timely manner and then realized I already had a copy. Oops! I will order from then again but I will be checking my own inventory before I do.
Easy and descriptions of the condition of each book are valuable
Hi
Was a little bit annoyed when I tried to go back a page to the book I wanted, it told me of other books like this one, I had to re enter my search title like 3 times. I guess it works better if you know this already.
I was sent the wrong book and they couldn't just replace it with the correct one.
The website order system is very good. It's just that I haven't used it in a while, so had to be more careful
Very good. Good price and especially for Hawaii, where it is difficult to deliver timely
This is replacement dvd for previous item ordered which became unavailable before ship.
A very special book I needed was found on Alibris and delivered so quickly, looks new, thank you so much, you are always so reliable!
All info related to the order is clear. Always a good experience.
Always clear. I like the ranking of the books by price, with clear descriptions of the conditions.
Easy to order and pay. Good prices; easy to find what I was looking for.
My shopping experience went very smoothly. I appreciate how well it went.
Great product selection and efficient delivery! Will order from here again :)
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

