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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,354
shipping
12,344
quality
12,338
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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GREAT BOOK SITE
February 8, 2025

Everything was easy, communication was great. They the titles I had trouble finding elsewhere and prices were good.

Date of experience: January 5, 2025
New York
1 review
0 helpful votes
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It was quicks and easy process
February 8, 2025

It was quicks and easy process. I am grateful that the book was not expensive I need its for a class.

Date of experience: January 29, 2025
Canada
1 review
0 helpful votes
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Shipping Charges
February 8, 2025

I placed two orders on the same day. One with a UK bookseller and the other with Alibris. The shipping charge for books coming from the UK was about i/3 of the charge from Alibris in the US.
Books from the UK arrived last week while the Alibris order, in two packages, arrived this week. One of the packages which contained four books was ripped open and had to be re-packaged by Canada Post. The books fortunately were all in good condition.
I have a second comment...On a regular basis I receive emails from Alibris indicating money off or free shipping. However when I go to use the offer, I quickly discover that it only applies to US customers. That being the case, why tantalize me?
Will also be interesting to see if your president and his fixation with tariffs will impact your Canadian customers.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
North Carolina
1 review
0 helpful votes
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Perfect, as always with Alibris.
February 8, 2025

I've always found Alibris very reliable and secure. Thank you for your services.

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Thanks
February 8, 2025
Updated review

Thanks. Your price and my overall experience is good and nice

Date of experience: January 29, 2025

Thanks very much
January 20, 2025
Previous review

Thanks very much. The prices are within my budget. Waiting.

Date of experience: January 10, 2025
Virginia
1 review
0 helpful votes
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It would be great if coupons applied to lower spending amounts.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Exactly as I expected!
February 8, 2025

Super happy! I will shop Alibris again! Great prices/quality!

Date of experience: January 29, 2025
Arizona
2 reviews
0 helpful votes
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Great Company and Follows up With Conflict
February 8, 2025
Updated review

I've purchased many books through Alibris, and this recent order was accidentally shipped to another state by accident. I contacted Alibris and the vendor, and Alibris was the only response received. They sent a new order and I just received it. They're a great company and one that I'll be buying more books for the foreseeable future.
Many thanks!

Date of experience: January 29, 2025

Love, love, love this site
December 10, 2024
Previous review

Love, love, love this site. I check Amazon for book info, then go to Alibris for used books. Have been using them for ten years now.

Date of experience: November 29, 2024
Alabama
1 review
0 helpful votes
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Good service and good prices and reliable, expedite work, love it

Date of experience: January 29, 2025
New Hampshire
1 review
0 helpful votes
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Good service, good price
February 8, 2025
Updated review

Website easy to use. Good selection. Always accurate descriptions

Date of experience: January 29, 2025

Easy shopping
January 19, 2025
Previous review

Easy shopping. Good website with easy display and information about the quality

Date of experience: January 9, 2025
Virginia
1 review
0 helpful votes
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Great Selection and Prices
February 8, 2025

Alibris has a great selection of books for great prices. I love their service, books, and prices, which are highly competitive with other companies. I regularly use their services.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Quick and easy…you seem to have every book I am looking for…hooray!

Date of experience: January 29, 2025

Easy peasy purchases!
February 3, 2025
Previous review

Easy peasy purchases! Great selection of books! Satisfied with all previous purchases!

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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I have found almost all the list of books that I needed...
February 8, 2025
Updated review

I have found almost all the list of books that I needed also other than price I have a choice of states that the seller sending the book.

Date of experience: January 29, 2025

Easy to find what you are looking for and you have...
October 25, 2024
Previous review

Easy to find what you are looking for and you have access to different seller from different states and different prices on a particular book, I love it.

Date of experience: October 15, 2024
Singapore
1 review
0 helpful votes
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So easy and convenient online purchase platform compare to others

Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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Good experience!
February 8, 2025

Very easy to find the books I have wanted to buy for awhile--very easy!

Date of experience: February 19, 2025
Massachusetts
1 review
0 helpful votes
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No problems. The book I wanted was available at a good price and in good condition.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Alibri
February 8, 2025

I love alibris! Its a great website and source for books with good prices

Date of experience: January 29, 2025
Canada
1 review
0 helpful votes
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I waited a long, long time for the book... but then again, there was a 1 month postal strike in the middle of the delivery time so I can't blame Alibris. Got a used hardcover book that was published years ago... it was described as good used condition and the book I got was in better condition than the one I can get from my library.

Date of experience: January 29, 2025
Germany
1 review
0 helpful votes
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I love Alibris
February 8, 2025

I love Alibris. You inevitably sell at a better price than anyone else

Date of experience: January 29, 2025
New York
2 reviews
1 helpful vote
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Perfect, flawless service!
February 8, 2025

Perfect, flawless service! I had no trouble whatsoever on the site.

Date of experience: January 29, 2025