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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,340
shipping
12,330
quality
12,324
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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I love ordering with Alibris
February 9, 2025

Always get affordable, good quality books, in a timely manner!

Date of experience: January 29, 2025
Oregon
1 review
0 helpful votes
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Clear entries make ordering easy, hopefully shipment is equally efficient.

Date of experience: January 29, 2025
Illinois
1 review
0 helpful votes
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Amazing books
February 9, 2025

In good condition. I think the books that I got could be resold again.

Date of experience: January 29, 2025
Connecticut
1 review
0 helpful votes
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Great prices, reasonable shipping costs…………………………………….

Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Easy to find the book in their inventory and price excellent

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Great experience
February 9, 2025

I received the products as the listed condition. I was aware of when my package would arrive. The prices were reasonable. I will definitely order again!

Date of experience: January 29, 2025
Montana
1 review
0 helpful votes
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Great, as it always is!
February 9, 2025

Great, as it always is! Complete description of book, and description.

Date of experience: January 29, 2025
Illinois
1 review
0 helpful votes
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Really good
February 9, 2025

Really good. Positive experience. Nice site. Haven't been here lately

Date of experience: January 29, 2025
Rhode Island
1 review
0 helpful votes
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Easy and said where coming from along with pertinent shipping info

Date of experience: January 29, 2025
Colorado
1 review
0 helpful votes
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It was hard to update credit card because did not give clear directions how to update.

Date of experience: January 29, 2025
Indiana
1 review
0 helpful votes
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I came for a book for a university course, while here I found a book I had wanted for about 8 years when I met the author. Both were superbly priced.

Date of experience: January 29, 2025
Pennsylvania
1 review
0 helpful votes
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Your website was easy to navigate and the checkout process was easy.

Date of experience: February 19, 2025
Utah
1 review
0 helpful votes
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It would be nice to be able to search for other books from the same seller and to then combine the order to save shipping.

Date of experience: January 29, 2025
Montana
1 review
0 helpful votes
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Always has what I want and a great price (including...
February 9, 2025
Updated review

Always has what I want and a great price (including shipping). Thank you

Date of experience: January 29, 2025

I LOVE Alibis
February 17, 2024
Previous review

I LOVE Alibis. Easy and great prices.

Date of experience: February 16, 2024
New Hampshire
1 review
0 helpful votes
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GREAT BOOK SITE
February 8, 2025

Everything was easy, communication was great. They the titles I had trouble finding elsewhere and prices were good.

Date of experience: January 5, 2025
New York
1 review
0 helpful votes
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It was quicks and easy process
February 8, 2025

It was quicks and easy process. I am grateful that the book was not expensive I need its for a class.

Date of experience: January 29, 2025
Canada
1 review
0 helpful votes
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Shipping Charges
February 8, 2025

I placed two orders on the same day. One with a UK bookseller and the other with Alibris. The shipping charge for books coming from the UK was about i/3 of the charge from Alibris in the US.
Books from the UK arrived last week while the Alibris order, in two packages, arrived this week. One of the packages which contained four books was ripped open and had to be re-packaged by Canada Post. The books fortunately were all in good condition.
I have a second comment...On a regular basis I receive emails from Alibris indicating money off or free shipping. However when I go to use the offer, I quickly discover that it only applies to US customers. That being the case, why tantalize me?
Will also be interesting to see if your president and his fixation with tariffs will impact your Canadian customers.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
North Carolina
1 review
0 helpful votes
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Perfect, as always with Alibris.
February 8, 2025

I've always found Alibris very reliable and secure. Thank you for your services.

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Thanks
February 8, 2025
Updated review

Thanks. Your price and my overall experience is good and nice

Date of experience: January 29, 2025

Thanks very much
January 20, 2025
Previous review

Thanks very much. The prices are within my budget. Waiting.

Date of experience: January 10, 2025
Virginia
1 review
0 helpful votes
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It would be great if coupons applied to lower spending amounts.

Date of experience: January 29, 2025