Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,433
shipping
12,423
quality
12,417
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Sandy U.
Unfollow Sandy U.
Share Review
Report Review

Very easy to find item and place order
February 14, 2025

Very easy to find item and place order. Reasonable shipping. Good selection.

Date of experience: February 4, 2025
Canada
1 review
0 helpful votes
Follow Travis L.
Unfollow Travis L.
Share Review
Report Review

Great book at a great price.
February 14, 2025

Easy to find what I needed at a good price. Shipping prices are still high.

Date of experience: February 4, 2025
Colorado
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Always Good
February 14, 2025

On-line with Alibris is always good. The books/CDs are generally there at a fair price. Things arrive in good time and always in good condition. Would not be back for these several years if this were not true. Always a big thanks

Date of experience: February 4, 2025
Idaho
1 review
0 helpful votes
Follow Karen K.
Unfollow Karen K.
Share Review
Report Review

Good job
February 14, 2025

Received the product as ordered! Was done efficiently and promptly. Thank you.

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
Follow Sarah E.
Unfollow Sarah E.
Share Review
Report Review

Slay.
February 14, 2025

I think the fact that y'all beg my email to tell y'all about my experience is annoying, but overall the shipping was fast and the book was in great condition.

Date of experience: February 4, 2025
Maryland
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Thank you for clarity, price and availability. Alibris has good selection, and provides reliable service.

Date of experience: February 4, 2025
Oregon
1 review
0 helpful votes
Follow Cathy A.
Unfollow Cathy A.
Share Review
Report Review

I can not believe I found this book!
February 14, 2025

I can not believe I found this book! The price was good, too.
Easy checkout.

Date of experience: February 4, 2025
Kansas
1 review
0 helpful votes
Follow LINDA C.
Unfollow LINDA C.
Share Review
Report Review

Good experience
February 14, 2025

Good experience. No glitches. Website was easy to navigate.

Date of experience: February 4, 2025
Missouri
1 review
0 helpful votes
Follow Albert L.
Unfollow Albert L.
Share Review
Report Review

Great seller!
February 14, 2025
Updated review

Product arrived undamaged, unlike shipments I've received from Amazon.
Very pleased with this transaction. Thank you!

Date of experience: February 4, 2025

I have always been pleased with Alibris
February 21, 2024
Previous review

I have always been pleased with Alibris. If I'm looking to purchase a book, Alibris is ALWAYS my first stop.

Date of experience: February 21, 2024
Maryland
1 review
0 helpful votes
Follow Jerry L.
Unfollow Jerry L.
Share Review
Report Review

I looked on all the major online shopping websites without success. Alibris came to my rescue with a plethora of old editions of books that are in good condition. The only problem was that I was using the book to discuss pathology at work, and it took longer than expected to ship the product. I am used to 1 day shipping. Anything more seems like a drag.

Date of experience: February 4, 2025
Nebraska
1 review
0 helpful votes
Follow Mark Q.
Unfollow Mark Q.
Share Review
Report Review

The alibis web site is fast and easy to use. I will look for other martial arts books here.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
Follow Shaun E.
Unfollow Shaun E.
Share Review
Report Review

Love how simple the process was in finding and buying my book

Date of experience: February 4, 2025
Canada
1 review
0 helpful votes
Follow Laura E.
Unfollow Laura E.
Share Review
Report Review

Alibris Efficiency
February 14, 2025

Alibris is my go-to for used book buying. They keep the customer informed thruout the process and if I'm not satisfied the response is excellent. Keep it up.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
Follow Adelino O.
Unfollow Adelino O.
Share Review
Report Review

Easy in and out
February 14, 2025

Easy in and out. Very clear simple and informative and streamlined process.

Date of experience: February 4, 2025
North Carolina
1 review
0 helpful votes
Follow Price D.
Unfollow Price D.
Share Review
Report Review

Organizational Behavior Book
February 14, 2025

Great timing! Allowed me to begin reading for class right away!

Date of experience: February 4, 2025
Missouri
1 review
0 helpful votes
Follow Lura H.
Unfollow Lura H.
Share Review
Report Review

When I typed in my credit card, I made a mistake on the expiration month, but other then the option of add a new card, I could not find a way to correct the month of expiration so I used PayPal.

Date of experience: February 4, 2025
Portugal
1 review
0 helpful votes
Follow Guilherme P.
Unfollow Guilherme P.
Share Review
Report Review

So far it was good
February 14, 2025

So far it was good. Let's see the next steps. I hope it will be all right.

Date of experience: February 4, 2025
Virginia
1 review
0 helpful votes
Follow Merrily B.
Unfollow Merrily B.
Share Review
Report Review

It's All Here
February 14, 2025
Updated review

The site is well organized so that you can find what you want quickly and choose from several offerings at different conditions and prices. You can even choose by vendor if you want. I always find what I am looking for. Why make Amazon richer?

Date of experience: February 4, 2025

Always enjoy shopping Alibris!
May 13, 2024
Previous review

Always enjoy shopping Alibris!

Date of experience: May 3, 2024
Ohio
1 review
0 helpful votes
Follow Phil N.
Unfollow Phil N.
Share Review
Report Review

It is very easy to order more items but I have difficulty...
February 14, 2025
Updated review

It is very easy to order more items but I have difficulty changing orders with you. I am not great with computers and could use easier system

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025

Good job
January 5, 2025
Previous review

Very good//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Date of experience: December 26, 2024
Georgia
1 review
0 helpful votes
Follow Kenneth L.
Unfollow Kenneth L.
Share Review
Report Review

It wasn't too long ago that Alibris offered free shipping beyond a certain threshold. After 106.00 it's still piling on fees. I think I will search other sites more often from now on.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025