Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All good. Happy to have an alternative to some of the bigger companies.
The "used" books were hardly touched. One looked like it had never been opened up!
Smooth process. Have ordered before. Condition of used books as stated or better. Shipping time as advertised. Good place to shop for used books.
Good product and moderately fast delivery time. I would recommend the product to other people, as the price was affordable.
See above, not much more go. ……………………………………………………………done
I use Thriftbooks mostly as their shipping costs are more reasonable.
Quick, easy, everything went well. Even allows a space for 50 characters in case you want to leave a verbose message.
Alibris stocked this extremely rare novel by Karl Gjellerup while Amazon doesn't have it. Score 1 for Alibris
Super easy w/ lots of used book options to save a few dollars.
Shipping costs should be made more clear at an earlier stage
I found what I wanted immediately and ordered it! Thank you!
Fast delivery, book delivered as described. They want me to write 50 characters about that.
My book was very affordable and had several purchasing options! Shipping took longer but I believe this was due to winter weather.
Very easy to order. Quick shipping. Good quality books. Have referred to others!
Good experience, item as stated, prompt shipping. Thank you
Any book I need seems to be hear, I like supporting indies and this place helps
You always seem to have the titles I am looking for! You never disappoint.
Fabulous inventory! Great prices as well! I check with this company first in my searches.
It was easy to find the book I was looking for and to follow the buying process.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

