Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love that you gave me a second cart option at the end - that was the best part!
Very fast service and very fast shipping and good condition of the books
I received the book within a few days in good condition as described. Perfect service.
My shopping experience has always been good. For books that are not common or that may be from an unknown publisher, Alibris has always been my go-to. I also find that the prices tend to be better than other stores.
Best prices I've found, free prompt shipping. Excellent experience.
Wife recommended Alibris for used books and the price is hard to beat. Everything went smoothly and books arrived timely.
Good experience. The item I was looking for was readily available.
Thank you so much I'm totally satisfied with this purchase. I did get a great deal &so appreciate it
Thank you
God bless you
Books arrived quickly and in great condition, as described.
Excellent item. Excellent service.
Not happy with the requirement for 50 more characters before my review is accepted.
'Excellent item. Excellent service' covers everything I needed to say...
Shopping was easy and fun to browse. The movies were a wide variety to choose from. My only complaint is shipping. It cost more than my purchase price.
Quick, simple. Had the book I wanted so I ordered it. Funny part was the shipping cost more than the book haha
We ordered this book for a college class. It took longer than promised, but more importantly the seller and site provided wrong tracking information, wrong shipping date. The seller was not at all responsive, but the site was, even though they didn't really help the situation.
So glad I found the book I was looking for! Checkout was very fast and easy.
The shipping was fast and appropriate being updated on my order
Can't remember what I got now - don't like having to do a review
Loved the snappy site and interface. I was able to quickly search and get what I wanted.
Easy, quick good selection of books. Process was streamlined and easy to use.
I'm a grad student who can NOT afford to pay $200 for a textbook. It's not easy finding the right book at a decent price and I was VERY happy to find this site. It seemed too good to be true but a quick search told me they're a good company. They were right!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

