Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,464
shipping
12,454
quality
12,448
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
3 reviews
0 helpful votes
Follow Kim W.
Unfollow Kim W.
Share Review
Report Review

I love that you gave me a second cart option at the end - that was the best part!

Date of experience: February 4, 2025
California
1 review
0 helpful votes
Follow Cynthia H.
Unfollow Cynthia H.
Share Review
Report Review

Very fast service and very fast shipping and good condition of the books

Date of experience: February 4, 2025
California
1 review
0 helpful votes
Follow Dirk B.
Unfollow Dirk B.
Share Review
Report Review

Out of print book
February 15, 2025

I received the book within a few days in good condition as described. Perfect service.

Date of experience: February 4, 2025
Michigan
1 review
0 helpful votes
Follow Shaquana J.
Unfollow Shaquana J.
Share Review
Report Review

My Go-To For Rare Books
February 15, 2025

My shopping experience has always been good. For books that are not common or that may be from an unknown publisher, Alibris has always been my go-to. I also find that the prices tend to be better than other stores.

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
Follow Hugh P.
Unfollow Hugh P.
Share Review
Report Review

Great price on manga
February 15, 2025

Best prices I've found, free prompt shipping. Excellent experience.

Date of experience: February 4, 2025
New York
1 review
0 helpful votes
Follow Glenn C.
Unfollow Glenn C.
Share Review
Report Review

Great price, no hassle
February 15, 2025

Wife recommended Alibris for used books and the price is hard to beat. Everything went smoothly and books arrived timely.

Date of experience: February 4, 2025
Nevada
1 review
0 helpful votes
Follow Lee W.
Unfollow Lee W.
Share Review
Report Review

Easy to order
February 15, 2025

Easy to order. Search function worked well. Good pricing. Thanks.

Date of experience: February 4, 2025
Massachusetts
1 review
0 helpful votes
Follow Charles V.
Unfollow Charles V.
Share Review
Report Review

Good experience
February 15, 2025
Updated review

Good experience. The item I was looking for was readily available.

Date of experience: February 4, 2025

User friendly!
February 18, 2024
Previous review

User friendly!

Date of experience: February 18, 2024
New York
1 review
0 helpful votes
Follow Wilson I.
Unfollow Wilson I.
Share Review
Report Review

Thank you so much I'm totally satisfied with this purchase. I did get a great deal &so appreciate it

Thank you

God bless you

Date of experience: February 4, 2025
Virginia
1 review
0 helpful votes
Follow Brittany X.
Unfollow Brittany X.
Share Review
Report Review

Fast and Good Quality
February 15, 2025

Books arrived quickly and in great condition, as described.

Date of experience: February 4, 2025
New Zealand
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Excellent.
February 15, 2025

Excellent item. Excellent service.
Not happy with the requirement for 50 more characters before my review is accepted.
'Excellent item. Excellent service' covers everything I needed to say...

Date of experience: February 4, 2025
Virginia
2 reviews
0 helpful votes
Follow Bekki B.
Unfollow Bekki B.
Share Review
Report Review

Shopping was easy and fun to browse
February 15, 2025
Updated review

Shopping was easy and fun to browse. The movies were a wide variety to choose from. My only complaint is shipping. It cost more than my purchase price.

Date of experience: February 4, 2025

Yay!
March 24, 2022
Previous review

Yay! I found the book I was looking for! So happy I found it.

Date of experience: March 24, 2022
Ohio
1 review
0 helpful votes
Follow James U.
Unfollow James U.
Share Review
Report Review

Quick, simple
February 15, 2025

Quick, simple. Had the book I wanted so I ordered it. Funny part was the shipping cost more than the book haha

Date of experience: February 4, 2025
New Jersey
1 review
0 helpful votes
Follow Wendy V.
Unfollow Wendy V.
Share Review
Report Review

Misdirection, Poor Infomation
February 15, 2025

We ordered this book for a college class. It took longer than promised, but more importantly the seller and site provided wrong tracking information, wrong shipping date. The seller was not at all responsive, but the site was, even though they didn't really help the situation.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025
California
1 review
0 helpful votes
Follow Juliayn K.
Unfollow Juliayn K.
Share Review
Report Review

So glad I found the book I was looking for! Checkout was very fast and easy.

Date of experience: February 4, 2025
Maryland
1 review
0 helpful votes
Follow Rakia T.
Unfollow Rakia T.
Share Review
Report Review

Kase San and morning glories
February 15, 2025

The shipping was fast and appropriate being updated on my order

Date of experience: February 7, 2025
Colorado
1 review
0 helpful votes
Follow Don't use Y.
Unfollow Don't use Y.
Share Review
Report Review

Stuff
February 15, 2025

Can't remember what I got now - don't like having to do a review

Date of experience: February 4, 2025
Washington
1 review
0 helpful votes
Follow James O.
Unfollow James O.
Share Review
Report Review

Loved the snappy site and interface
February 14, 2025

Loved the snappy site and interface. I was able to quickly search and get what I wanted.

Date of experience: February 4, 2025
Pennsylvania
1 review
0 helpful votes
Follow Joseph G.
Unfollow Joseph G.
Share Review
Report Review

Easy, quick good selection of books
February 14, 2025

Easy, quick good selection of books. Process was streamlined and easy to use.

Date of experience: February 4, 2025
Oregon
1 review
0 helpful votes
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

Easy and affordable
February 14, 2025

I'm a grad student who can NOT afford to pay $200 for a textbook. It's not easy finding the right book at a decent price and I was VERY happy to find this site. It seemed too good to be true but a quick search told me they're a good company. They were right!

Date of experience: February 4, 2025