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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,493
shipping
12,483
quality
12,477
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I was able to find what I needed quickly and with good information. Thank you.

Date of experience: February 26, 2025
Illinois
1 review
0 helpful votes
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Easy buy and fast shipping, i'll buy more next times, thank you

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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I love alibris
March 9, 2025

Always a great experience, easy to navigate and unbeatable deals

Date of experience: February 26, 2025
Utah
1 review
0 helpful votes
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I found both of the books I was looking for and was able to purchase them both for less $$ than going out to lunch!

Date of experience: February 26, 2025
New Jersey
1 review
0 helpful votes
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No tracking number shared
March 9, 2025

No tracking number was provided so I kept guessing when the order would arrive

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 26, 2025
New York
1 review
0 helpful votes
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I had no way to add the discount code you sent to me - that is very disappointing so dont expect me to use Alibris again

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 26, 2025
Utah
1 review
0 helpful votes
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Found what I needed at a variety of good prices. Very happy with the whole process!

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Shopping on this site is a breeze & I am hoping that the arrival of purchases are as easy & breezy!

Date of experience: February 26, 2025
Florida
1 review
0 helpful votes
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I'm a customer of Alibris for many years,
and have always been satisfied with Alibris, even though now you seem not to know of me or recognize my info, lol

Date of experience: February 26, 2025
Maryland
1 review
0 helpful votes
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Wonderful and understanding Customer Service by Sellers. Your advance searching capabilities makes things work much smoother.

Date of experience: February 26, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent
March 8, 2025

I bought this books a came in excellent condition. Fast delivery

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Excellent!
March 8, 2025

Excellent!
I have been a customer here for a long time.
Take care.

Date of experience: February 26, 2025
Mexico
1 review
0 helpful votes
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Happy purchaser
March 8, 2025

The book is exactly as described and arrived quickly. Thank you!

Date of experience: February 26, 2025
Canada
1 review
0 helpful votes
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Very easy to find exactly what I wanted. Regardless of the age of the book I could find it.

Date of experience: February 26, 2025
Louisiana
1 review
0 helpful votes
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This story needed to be told and I thank Rose Rea for taking the time and love with his family to shine a light on the young man.

Date of experience: February 26, 2025

Outstanding testimonies of 16 Jewish converts to Catholicism!
September 17, 2024
Previous review

This book was spell binding reading how these Jews heard the call to complete their Jewish heritage in the Catholic Church. They call themselves Hebrew Catholics.

Date of experience: September 7, 2024
Florida
1 review
0 helpful votes
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Happy with my books
March 8, 2025

Great price. Fast delivery. Books in very, very good condition

Date of experience: February 27, 2025
Virginia
1 review
0 helpful votes
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Easy to order
March 8, 2025

Easy to order. Have ordered from before and have received good service.

Date of experience: February 26, 2025
Washington
1 review
0 helpful votes
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Thanks for providing a great way to shop used books! Easy to find, easy to compare offers, easy to navigate checkout, and thanks for supporting different convenient payment options. Much appreciated!

Date of experience: February 26, 2025
New York
1 review
0 helpful votes
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Sorry I really don't have time to do this.
I just ordered a book for goodness sake! Good day

Date of experience: February 26, 2025
Oregon
1 review
0 helpful votes
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Satisfied
March 8, 2025

Book was a described. Price was great. Shopping was overpriced but arrived on time

Date of experience: February 26, 2025