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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,452
shipping
12,442
quality
12,436
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Good service
April 14, 2025

Easy to find the book I needed. Shipping was reasonable and communication was good

Date of experience: April 4, 2025
Oregon
1 review
0 helpful votes
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The only thing that would make it better would be if you calculated price + shipping with the selection.

Date of experience: April 4, 2025
Virginia
2 reviews
0 helpful votes
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Excellent service and product!
April 14, 2025

Exceptional service
Shipping was fast and product was better than expected. Highly recommend this seller. Will definitely buy from Albris again.

Date of experience: March 10, 2025
North Carolina
1 review
0 helpful votes
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On time
April 14, 2025

I received my art book in a timely manner and though it was used it was in perfect condition! It looked like new! I would have paid more than twice as much on Amazon for it

Date of experience: April 4, 2025
Louisiana
1 review
0 helpful votes
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The shopping experience was very user friendly. Alibris has provided excellent service based on all my purchases thus far.

Date of experience: April 4, 2025

The shopping experience is very user friendly
January 20, 2025
Previous review

The shopping experience is very user friendly. The price comparison is much cheaper than other online sellers most of the time.

Date of experience: January 9, 2025
District of Columbia
1 review
0 helpful votes
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Condition ratings.
April 14, 2025

Mostly good; one of the 2 Field Guide to American Wildlife books I ordered was rated "good condition"
I would have rated it as "fair". It was serviceable, regardless, especially for an old edition that is not easy of find.

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
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I had ordered a book and paid for it but apparently...
April 14, 2025
Updated review

I had ordered a book and paid for it but apparently the book was unavailable by the time I placed my order. Alibris immediately sent me a message informing me as such and had already placed another copy in my cart for my approval and also refunded me for the first book. I love the efficiency!

Date of experience: April 4, 2025

My new go-to book source
March 21, 2025
Previous review

Website is easy to navigate and offers clear options and details about every book and their condition. Received in timely fashion and the book condition was as described. The price was the best I found.

Date of experience: April 2, 2025
South Carolina
1 review
0 helpful votes
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Great prices!
April 14, 2025

This was my first experience with Alibris. The prices are awesome! It took a little longer to get my books than what I'm used to with other places. I am willing to make that trade off for the price and the books were brand new. Great first experience, will definitely buy again!

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
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Quick and easy to find what I'm looking for and to check out. I love finding the books I'm looking for at great prices. Now, only if we could work on the shipping costs and getting them down.

Date of experience: April 4, 2025
Kansas
3 reviews
0 helpful votes
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Alibris always has what I'm looking for!
April 14, 2025
Updated review

Alibris always has what I'm looking for! The website is easy to use.

Date of experience: April 4, 2025

Alibris for the win!
September 15, 2024
Previous review

Alibris for the win! Alibris never disappoints! Thanks!

Date of experience: September 5, 2024
Iowa
1 review
0 helpful votes
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It's sad shipping is so high, I'm Thankful for Used Books. There's a wide variety and always seem to find good quality used books.

Date of experience: April 4, 2025
New Hampshire
1 review
0 helpful votes
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Even though it left cart, I found it again. I though it was saved for 24 hours. I guess LESS now.

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Not a good experience.
April 14, 2025

I paid extra to receive my order in two days, but it never came in two days. It gave several days after.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Easy and accurate.
April 14, 2025

Ordering was smooth, products arrived as described and in a timely manner

Date of experience: April 3, 2025
New Jersey
1 review
0 helpful votes
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Absolutely frustrating buying process
April 14, 2025
Updated review

Absolutely frustrating buying process. Bait and switch — I was told if my I was told I could get five dollars discount by giving my mobile number to receive text messages. I did this, and only after I went through that clunky process, learned that the five dollar discount only applies if my order is over $45.
My order was 43.31, and I knew there was another book I wanted, so I went to add that book. With the five dollar discount, I would at least get the free shipping and therefore I could get my book for just 2 1/2 dollars.
So then I tried to start shopping again, of course, your checkout process does not enable this. I had to open up another tab, and start all over going to a libraries. I shopped I found the book I wanted I added it and nowhere is there a place for me to put my coupon code that I spent so much time getting. Unable to find any options for navigating or a way to edit the order, I clicked on place the order, assuming it would take me to another screen where I could add my coupon code. No, that finalized the order and I ordered an extra book that I would not have purchased with the additional five dollars shipping, I'm going to cancel my order, I'm sick of trying to deal with your stupid website

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2025

Shipping address was very old
January 17, 2025
Previous review

Shipping address was very old. I never saw an opportunity to set it or change it. I input all my payment information. Then didn't find a chance to edit the shipping address! With confusion and uncertainty, I decided to go backwards, change the shipping address, then had to redo all the information I'd put in earlier. Annoying.

Date of experience: January 5, 2025
Idaho
1 review
0 helpful votes
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It's so nice to have an inexpensive alternative to Amazon. Thanks!

Date of experience: April 3, 2025
Texas
5 reviews
25 helpful votes
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April 14, 2025

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Date of experience: April 3, 2025
Arizona
2 reviews
0 helpful votes
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You can't make me angry
April 14, 2025

Excellent literature! That's enough out of me! I don't care to do this

Date of experience: April 3, 2025
Virginia
1 review
0 helpful votes
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Great value
April 14, 2025
Updated review

The book was in fine condition, was offered at great price, and arrived on time,

Date of experience: April 3, 2025

I was able to locate a book which was not available...
February 17, 2025
Previous review

I was able to locate a book which was not available elsewhere.

Date of experience: February 7, 2025
Illinois
1 review
0 helpful votes
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Great experience.
April 14, 2025

The book that I ordered arrived and was in like new condition. The book arrived early.

Date of experience: April 3, 2025