Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,412
shipping
12,402
quality
12,396
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Brenda K.
Unfollow Brenda K.
Share Review
Report Review

Excellent delivery!
April 24, 2025

These were rather rare books that I have been searching for. Quick service, excellent condition. I will search here regularly.

Date of experience: April 14, 2025
Arizona
1 review
0 helpful votes
Follow Guadalupe B.
Unfollow Guadalupe B.
Share Review
Report Review

My Movie Store
April 24, 2025

Your store has on multiple times have found the older hard to find movies which has made me consider to only order from you. I also have gotten my order before the delivery date. I was really impressed with them then.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

Great service!
April 24, 2025

I like the new option to consolidate orders. It was easy to make a decision because I could see both methods side by side.

Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
Follow Monica M.
Unfollow Monica M.
Share Review
Report Review

Easy to shop
April 24, 2025

Easy to shop. Easy to understand. Easy to order. I was only going to buy one book on Amazon, but Rakuten popped up letting me know about this site, and I ended up buying that book and three other books. All four books with shipping came out less than the one book on Amazon. Hopefully these books will arrive on time. More information to come AFTER I receive the books.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
Follow Sharon L.
Unfollow Sharon L.
Share Review
Report Review

Books as Advertised
April 24, 2025

I ordered two books, and they arrived in a timely manner - as described! Can't ask for more than that!

Date of experience: March 14, 2025
Texas
1 review
0 helpful votes
Follow Eileen L.
Unfollow Eileen L.
Share Review
Report Review

I liked being able to see where it was shipping from so I could decide if I wanted to wait or choose a closer vendor and get it quicker

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
Follow Jeffrey M.
Unfollow Jeffrey M.
Share Review
Report Review

Great selection - good prices
April 24, 2025

I have ordered many times from Alibris over the years. Often, I can get a like-new quality book for less than ordering from Amazon.

Date of experience: April 14, 2025
Kentucky
1 review
0 helpful votes
Follow Tonia C.
Unfollow Tonia C.
Share Review
Report Review

Wide variety in choice in books, prices are very reasonable.

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
Follow Ellen M.
Unfollow Ellen M.
Share Review
Report Review

Book in good shape and delivered on time. The book was delivered as promised in my mailbox. While I am not thrilled with the post office this is not on Alibris

Date of experience: April 14, 2025
Virginia
1 review
0 helpful votes
Follow Joan A.
Unfollow Joan A.
Share Review
Report Review

The Heaven and Earth Grocery Store
April 24, 2025

Positive I have been very pleased. I have ordered from Alibris for years and will continue to do so 🙂

Date of experience: April 14, 2025
Utah
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Steuben cat
April 24, 2025

Couldn't be better! They notified me when they sent it which was I think the day I ordered it and then I got it so quickly and they notified me then that it was sent. It came and I think 4 days. Just in time for my 79th birthday. Thanks again

Date of experience: April 14, 2025
Tennessee
1 review
0 helpful votes
Follow Jessica C.
Unfollow Jessica C.
Share Review
Report Review

It was easy to navigate the site and find the information I wanted.

Date of experience: April 14, 2025
Vermont
1 review
0 helpful votes
Follow Laurie H.
Unfollow Laurie H.
Share Review
Report Review

Book received
April 24, 2025

Overall experience was good. Book arrived in good shape and in a timely manner. I don't like being constantly pushed to write a review tho…emails to confirm receipt kept coming, so i confirmed receipt…but it really wants (insists on) a review too, so here it is.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
Follow Ricardo Q.
Unfollow Ricardo Q.
Share Review
Report Review

Good prices on used books, except for the shipping...
April 24, 2025
Updated review

Good prices on used books, except for the shipping costs.A. Lot of choices of books of any kind.

Date of experience: April 13, 2025

Easy to navigate website, and lots of choices for may...
February 9, 2025
Previous review

Easy to navigate website, and lots of choices for may subjects.

Date of experience: January 29, 2025
Washington
1 review
0 helpful votes
Follow LaVerne D.
Unfollow LaVerne D.
Share Review
Report Review

Great place to find quality books at great price
Shipping costs more than the book does though

Date of experience: April 13, 2025

EAsy to use this webpageWill return when looking for...
December 2, 2024
Previous review

EAsy to use this webpage
Will return when looking for specific
Books

Date of experience: November 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Carole R.
Unfollow Carole R.
Share Review
Report Review

My coupons never come up at checkout
April 24, 2025
Updated review

My coupons never come up at checkout. I always receive discount emails, but they do not show up with my cart.

Date of experience: April 13, 2025

Quick service at reasonable prices
December 16, 2024
Previous review

My choice for a wide selection of varied books.
Service is timely and I was given a choice of possible books.

Date of experience: December 5, 2024
Tennessee
1 review
0 helpful votes
Follow Sylvia M.
Unfollow Sylvia M.
Share Review
Report Review

My shopping experience was great today. Alibris had the best price for the book I was looking for, I always price compare and alibris is one of the companies that I shop with.

Date of experience: April 13, 2025
California
1 review
0 helpful votes
Follow Diane V.
Unfollow Diane V.
Share Review
Report Review

I found everything I was looking for and did not have to shop at the dreaded Aholeamazon.

Date of experience: April 13, 2025
District of Columbia
1 review
0 helpful votes
Follow Kathleen F.
Unfollow Kathleen F.
Share Review
Report Review

Received order
April 24, 2025

I received my order as described. They keep emailing though asking if I received my order, which results in me being directed to leave a review. Annoying, so I'm deducting a star.

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
Follow Tonia P.
Unfollow Tonia P.
Share Review
Report Review

Super Fast
April 24, 2025

We had a difficult time finding these books at a great price. I appreciate the fast shipping. My books were in great condition.

Date of experience: April 13, 2025