Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,422
shipping
12,412
quality
12,406
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Melissa B.
Unfollow Melissa B.
Share Review
Report Review

Hoping for smooth shipping
April 25, 2025

Hoping for smooth shipping. Able to find a used book at fair price

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
Follow Josephine S.
Unfollow Josephine S.
Share Review
Report Review

Had an old book I wanted in good condition at a good price. Thanks!

Date of experience: April 14, 2025
Illinois
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Placed an order 4 days ago and received acknowledgement. Just now got notice not available. "Sincerely sorry." If you were merely sorry, I'd be upset, but since you're sincerely sorry, I guess everything's OK.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2025
California
1 review
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Share Review
Report Review

Good book order!
April 25, 2025

Easy to order from Alibris… alway look here for unusual books I need. Thank you for your service! I always come back to the site.

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Easy to search, find and select used book we wanted - thanks!

Date of experience: April 14, 2025
Wisconsin
1 review
0 helpful votes
Follow Tyler R.
Unfollow Tyler R.
Share Review
Report Review

Great experience
April 25, 2025

Great product and quick shipping. Item was packaged well and came as described. I will be using again and would recommend.

Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
Follow jackie b.
Unfollow jackie b.
Share Review
Report Review

Books for the low
April 25, 2025

Received my books in the conditions as stated. Shipping was decent as well. I will continue shopping here!

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
Follow Nelson P.
Unfollow Nelson P.
Share Review
Report Review

Book delivery
April 25, 2025

Book arrived at a remote rural location in good time in good condition.
Book was in good condition as described.

Date of experience: April 14, 2025
Oregon
1 review
0 helpful votes
Follow dennis h.
Unfollow dennis h.
Share Review
Report Review

I usually get free shipping
I usually get free shipping
I usually get free shipping
I usually get free shipping

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
Follow Chantal M.
Unfollow Chantal M.
Share Review
Report Review

Meow. Meow. Meow.
April 25, 2025

Good experience 👍🏽 Yay. The book is beautiful. Whoo. Hsvdjsjsj. Jsbdks djs. Is anxjkaka. Jabdksjs meow.

Date of experience: April 14, 2025
Missouri
2 reviews
0 helpful votes
Follow Suzanne W.
Unfollow Suzanne W.
Share Review
Report Review

Shipping is too high now and I used to buy from the...
April 24, 2025
Updated review

Shipping is too high now and I used to buy from the same vendor when I bought different books, but there isn't a discount for that anymore. Oh well...

Date of experience: April 14, 2025

Very good price
September 21, 2024
Previous review

Very good price. I can usually find almost brand new books here and they are always cheaper than the shipping cost. Interesting, right. Most of the time they are in very good condition and I can pass them on to others.

Date of experience: September 11, 2024
Massachusetts
1 review
0 helpful votes
Follow Nike V.
Unfollow Nike V.
Share Review
Report Review

All good, thank you
April 24, 2025

All good, no issues, quick delivery, thank you, I ordered the book and it arrived. I am excited to read it now

Date of experience: April 14, 2025
Colorado
1 review
0 helpful votes
Follow Elton T.
Unfollow Elton T.
Share Review
Report Review

Review of ED
April 24, 2025

Good until it came to returns. I have had difficulty getting a return label when my printer didn't work.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
Follow William K.
Unfollow William K.
Share Review
Report Review

Good job, keep up the good work of keeping CD's circulating. Thanks!

Date of experience: April 14, 2025
Massachusetts
1 review
0 helpful votes
Follow Rachel C.
Unfollow Rachel C.
Share Review
Report Review

Good selection, good prices, easy transaction. This was my first transaction with Alibris.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
Follow Cathy V.
Unfollow Cathy V.
Share Review
Report Review

Yeah Books
April 24, 2025

Very easy to order my books, although 3 Mallory books were in Fair Condition. But the rest of my order the books were in Excellent shape. I will continue to order and will try to chose the Best/Excellent condition books.
Thanks

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
Follow Nichole S.
Unfollow Nichole S.
Share Review
Report Review

Great Service
April 24, 2025

Good service all around. I love the book I received and that they have a great selection. I would definitely recommend this site for others. Delivery was accurate and on time.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Share Review
Report Review

It could be easier to see the shipping costs, especially after adding items to the cart and/or at checkout.

Date of experience: April 14, 2025
Wisconsin
1 review
0 helpful votes
Follow Collette L.
Unfollow Collette L.
Share Review
Report Review

Good service
April 24, 2025

The book arrived in a timely manner and was what was expected. I appreciate the opportunity to purchase books from a site other than Amazon.

Date of experience: April 14, 2025
Croatia
1 review
0 helpful votes
Follow Zlatko K.
Unfollow Zlatko K.
Share Review
Report Review

It is easy!
April 24, 2025
Updated review

It is easy! And this request of yours for 50 characters makes difficult...

Date of experience: April 14, 2025

Very useful book
January 31, 2025
Previous review

I hope this book would be great source of information about climate change mitigation.

Date of experience: January 20, 2025