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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I received a hardcover "Playlist For The Apocalypse" that seemed like new, and for a good price. Great quality, prompt delivery and service. Thank you!
Site is easy to use. I found what I was looking for very quickly and there were several options available.
It was fine. It was ok. First time using it didn't use it long to form an opinion yet.
Condition of the book worth the cost. I don't understand why these review needs to be more than 100 characters? Next time you guys should think of changing this.
Took just over 3 weeks to receive, days before the second part of the postal strike is supposed to take place. Still owed $9.74 for shipping or something, just how does that happen anyway?
Book undamaged, though it was just shipped in a thin opaque plastic bag without packing or padding of any kind.
It's a tedious process. But I suppose what do I expect given that I am at my enemies' mercy. What did I specifically do? It's a lot of you alls.
They said order would arrive in 7-9 days but it took over a month. Way too long. Got an email that it was sent: 2 weeks later it had not moved from that location. 2 weeks after that TODAY it arrived via US mail.
Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent
Site is easy to use and provides a lot of information for the user.
Good condition fast shipping though they did ship separately but overall worth it! Will order again
Alibris is my favorite place to purchase books -- great website.
Buying format was fast using PayPal.
I'll see how long it takes to get book.
I found the books I wanted at a good price. I ordered paid and was done.
The book condition was good. Although it looks used, but it will serve my purpose. The delivery was on time.
Not too impressed. I ordered a book on the 20th and received no indication it had to pend. When I checked on my order today the website said I *had* no orders. Because the Paypal transaction was showing, I sent an email message - itself unimpressive in that it appears one *must* use your in-website emailing and a customer cannot cc themselves. (If there *is* a way to do this, it's not apparent at all) - and the message was rejected! Error message with lines and lines of code returned to me.
I have now just re-ordered the item - and it says 3-31 days!? I receive books from the eastern portion of England faster than that. I hope this is just the cushioning effect and the book comes much sooner than 31 days.
Book arrived in good condition and in a timely manner. The price was quite reasonable. The service was competent... well worth the effort to order from Alibris.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

