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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,501
shipping
12,491
quality
12,485
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Great service
June 15, 2025

I odered a used book it came and I had no issues. I would order again if I need a used book for my book club

Date of experience: June 5, 2025
Georgia
1 review
0 helpful votes
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Melania Book
June 15, 2025

The quality of the book was good including the book jacket. It arrived when I expected it. The description of the book was accurate.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Everything went well, but keep this in mind: If your package shows is has stopped in a random location in the USA, and you are waiting for a delivery to Canada, note that the tracking details may well have changed, and your package is still en route but with a different carrier.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Good service
June 15, 2025

I ordered the book and received it. It is good bookstore. It is very good job. I am very happy. Good service

Date of experience: June 5, 2025
Missouri
1 review
0 helpful votes
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Exactly what I ordered
June 15, 2025

I had been looking for this volume at a reasonable price and was happy to find it on alibris. The condition of the book was like new as described.

Date of experience: June 5, 2025
Washington
1 review
0 helpful votes
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OKokokokok
June 15, 2025

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Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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I'm very happy with the selection and the prices for used books.

Date of experience: June 5, 2025

Very happy with website and selection
June 7, 2025
Previous review

Very happy with website and selection. Delivery for previous order was expeditious.

Date of experience: May 27, 2025
Canada
1 review
0 helpful votes
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Two books each charged the same shipping? Seems excessive, so I only ordered one.

Date of experience: June 5, 2025
Arizona
1 review
0 helpful votes
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Book order
June 15, 2025

Perfect book for my coffee table, visitors love the book too!

Date of experience: June 5, 2025
Virginia
1 review
0 helpful votes
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Easy, quick, and efficient!
June 15, 2025

Easy, quick, and efficient! Alibris is my first choice when a book is unavailable at my local independent book store.

Date of experience: June 5, 2025
Connecticut
1 review
0 helpful votes
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This book was described as being in good condition. It had a streak of what looked like blood right on the front cover and moldy water damaged pages. I was going to give the book as a gift but it was in too poor of condition to do that. Very disappointed.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Louisiana
1 review
0 helpful votes
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I love using this site for books!
June 15, 2025

I love using this site for books! Been a user for years. They have even obscure titles available.

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Alibris always has the quality books and text books I require.

Date of experience: June 5, 2025
Massachusetts
1 review
0 helpful votes
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Easy to find what I wanted, prices are good
June 15, 2025
Updated review

Easy to find what I wanted, prices are good. I wish the shipping wasn't quite so high but it's great to find what I need.

Date of experience: June 5, 2025

Easy search system
December 14, 2024
Previous review

Easy search system. Wish shipping were less or could be combined.

Date of experience: December 3, 2024
Illinois
1 review
0 helpful votes
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Easy to order
June 15, 2025

Easy to order. Price is good. The dvd costs so much new. I was glad I found your store.

Date of experience: June 5, 2025
Florida
1 review
0 helpful votes
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This is my 'go-to' site for books for my library
June 15, 2025
Updated review

This is my 'go-to' site for books for my library. Love it. I recommend Alibris to all friends

Date of experience: June 5, 2025

Very easy to navigate
July 17, 2024
Previous review

Very easy to navigate. Presentation of book condition and details concise.

Date of experience: July 7, 2024
Minnesota
1 review
0 helpful votes
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Books I ordered.
June 15, 2025
Updated review

Received all books ordered in a timely manner except one. That one came weeks after the others. You need to monitor your orders more closely.

Date of experience: June 5, 2025

Shipping
February 23, 2025
Previous review

Alibris needs to talk to dealers and ask that when 2 or more books come from the same dealer, a price reduction in shipping should be made.

Date of experience: February 13, 2025
Florida
1 review
0 helpful votes
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I love reading about my home area
June 15, 2025
Updated review

I live very near Cross Creek and am so immersed into Marjorie Kinnan Rawlings writing. Her attention to detail of the scrub area of the time. I've learned so much about the life of living at the Creek. I've also read The Yearlling now and The Creek by J. T. Gllisson.

Date of experience: June 5, 2025

I've always received good service from Alibris and their suppliers

Date of experience: August 20, 2024
New Jersey
1 review
0 helpful votes
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I found what I wanted very easily and quickly. I would use Alibris again definitely.

Date of experience: June 5, 2025
North Carolina
1 review
0 helpful votes
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Well Packaged Book
June 15, 2025
Updated review

I've ordered many books from Alibris over the years. It's easy to order --- after that, everything depends on the seller, the carrier, and the U.S. Mail. Some books take longer than others. This one took a bit longer to arrive, but when it did, it was expertly packaged and in mint condition. I ordered it for my husband, and he was very happy with it.

Date of experience: June 5, 2025

Slower Than Usual
May 10, 2025
Previous review

I've been ordering from Alibris now for many years. Some orders arrive promptly, others seem to take much longer. This was one of the longer waits, when the book seemed to have been marooned in Phoenix, AZ, awaiting pickup by USPS. However, it finally made it to its destination, and in perfect condition, but there for awhile I did wonder if it had been lost.

Date of experience: April 30, 2025