Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It arrived on time and exactly as promised. Thanks so much for providing this service!
Web site is clear and easy to follow. You are offering the best price so far.
Purchasing the books was quick and easy. Recommended by many folks.
Great shopping experience. Easy to navigate and quick to receive book! Great price too! Thank you!
Super happy with my multi-book order. Books came singly packaged and others came together, everything ordered showed up. Once you start a series of 15 books, you must have the rest!
It's such a great experience to go online, find the book I want, choose the price and quality, and VOILA it's in my mailbox within 5-10 days. Thank you! I love your company!
Everything went fine, book arrived on time and in the shape as advertised
I sent a copy to a friend, and would have been far more expensive to mail it myself.
I found it easy to find the book I'm looking for and check out with no problem. Now we see if the book matches the description. That will be a different opinion. But I have shopped on here before one other time.
So far so good. Thank you! I just ordered them so check back for comments
I have always received my orders promptly and in good shape. This is my goto store for books
I received the book I ordered; that went well. I did have a little trouble negotiating the site, but I haven't used it very often.
Easy, quick, found what I wanted. The website is easy to navigate.
Book arrived in good shape. No issues. Will order from Alibris again.
Everything was easy to order but I would say they need to pack items a little better so they do not get damaged in the shipping
Thank you for providing me with a new book in French. All went well with the order. I appreciate the low cost.
Easy to find books! Lots of choices, especially in foreign-language books. Thanks.
Straightforward checkout process and having Paypal as a payment option is a plus. Very quick and easy search for books to compare for lowest prices.
No problems - new book wrapped in plastic, which I expected used so even better
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

