Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,599
shipping
12,589
quality
12,583
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Share Review
Report Review

Book Service for Children
July 1, 2025

Just as described and provided. Excellent service as promised.

Date of experience: June 20, 2025
Pennsylvania
1 review
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Share Review
Report Review

Disappointed
July 1, 2025

Received a paperback version of the book I ordered. It was supposed to be a hardcover. Very disappointed.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2025
New York
1 review
0 helpful votes
Follow Avery S.
Unfollow Avery S.
Share Review
Report Review

Fast and easy. Thank you! Books were cheap and the shipping was not too bad. All arrived in fairly good condition.

Date of experience: June 20, 2025
Kansas
1 review
0 helpful votes
Follow Chelsea R.
Unfollow Chelsea R.
Share Review
Report Review

Great variety of books for great prices! Easy to browse and order!

Date of experience: June 20, 2025
Virginia
1 review
0 helpful votes
Follow Kaleena G.
Unfollow Kaleena G.
Share Review
Report Review

Arrived on Time
July 1, 2025

The book arrived as it was described online. I had a great experience using Alibris.

Date of experience: June 20, 2025
California
1 review
0 helpful votes
Follow Jesse M.
Unfollow Jesse M.
Share Review
Report Review

5 stars experience
July 1, 2025

Very prompt and great quality I will get more music from you people

Date of experience: June 20, 2025
New York
1 review
0 helpful votes
Follow Isaac C.
Unfollow Isaac C.
Share Review
Report Review

Excellent customer service
June 30, 2025

The CDs did not have subtitles, payment refunded by seller.

Date of experience: June 20, 2025
Virginia
1 review
0 helpful votes
Follow Alvin D.
Unfollow Alvin D.
Share Review
Report Review

Expeditious deliveries without charge would benefit my shopping experiences.

Date of experience: June 20, 2025
South Carolina
1 review
0 helpful votes
Follow Shelly S.
Unfollow Shelly S.
Share Review
Report Review

Course Book
June 30, 2025

Enrolled in an online class that wanted me to order the textbook, it was pretty expensive. So I headed to Alibris and of course they had exactly what I wanted at a much cheaper price. It was slightly used with some underlining, which was described in the listing. I knew I would be marking the book anyway so I ordered. Received quickly, book was exactly as described. I appreciate Alibris so much as I am a sort of reference book collector and they usually have what I want.

Date of experience: June 20, 2025
California
1 review
0 helpful votes
Follow philip c.
Unfollow philip c.
Share Review
Report Review

The Sandman delivery
June 30, 2025

Great experience. Book shipped quickly and arrive in about a week!

Date of experience: June 20, 2025
Vermont
1 review
0 helpful votes
Follow Miriam H.
Unfollow Miriam H.
Share Review
Report Review

I easily found my book and got the best price so I'm happy with my experience so far.

Date of experience: June 20, 2025
Illinois
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Pleased with book and service
June 30, 2025

Book as described, arrived promptly. I am pleased by the service of this vendor.

Date of experience: June 20, 2025
California
1 review
0 helpful votes
Follow Nancy H.
Unfollow Nancy H.
Share Review
Report Review

I usually go to Alibris first after searching at Amazon. Usually find much better prices

Date of experience: June 20, 2025

Check Alibris first for the best pricing...
June 26, 2025
Previous review

Check Alibris first for the best pricing... moat times even better than Amazon!

Date of experience: June 16, 2025
Texas
1 review
0 helpful votes
Follow Sydney W.
Unfollow Sydney W.
Share Review
Report Review

Paralegal textbook
June 30, 2025

Received my order! Came in very good condition! And the prices are satisfactory! Will be ordering from this website again :)

Date of experience: June 20, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kurt K.
Unfollow Kurt K.
Share Review
Report Review

Good prices
June 30, 2025
Updated review

Good prices. I just wish the shipping cost could be consolidated at a lower price. $15 to ship 3 books from same vendor is ridiculous.

Date of experience: June 20, 2025

Site works well, but it's hard to aggregate books by...
April 17, 2025
Previous review

Site works well, but it's hard to aggregate books by sellers to save on postage.

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
Follow Claire J.
Unfollow Claire J.
Share Review
Report Review

Good transaction
June 30, 2025

It was long to arrive but the item was perfect. Overall it was a good experience

Date of experience: June 20, 2025
Florida
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

My experience was fine. I received the book a bit later than expected, but it was in the condition I expected.

Date of experience: June 20, 2025
Pennsylvania
1 review
0 helpful votes
Follow ADRIAN B.
Unfollow ADRIAN B.
Share Review
Report Review

I recently bought a used car (2010 Saab 9-3 convertible), and had no owners' guide, maintenance documents, etc. Given that this vehicle is fifteen years old, I expect to need to do regular repairs... and Saab was disbanded by General Motors back in 2011, so you cannot exactly go to a dealership. I looked all over for manuals, and even Haynes had stopped printing a service manual. I was so grateful to find a NEW, UNWRAPPED service manual at Alibris to help me maintain my new toy going forward.

Date of experience: June 20, 2025
New York
1 review
0 helpful votes
Follow Catherine C.
Unfollow Catherine C.
Share Review
Report Review

Great service!
June 30, 2025

I ordered a used book on Alibris and was so happy with my purchase! I like to recycle when I can, and also love to save! Saved 20$ and the service was excellent.

Date of experience: June 20, 2025
Mississippi
1 review
0 helpful votes
Follow Graham N.
Unfollow Graham N.
Share Review
Report Review

Swift and easy
June 30, 2025

It was great. Will order from them again. I don't mind used books that are in good condition. I actually prefer them bc of the way they smell

Date of experience: June 20, 2025