On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Book added to my cart disappeared when I logged in. I couldn't wait for it to age out, so I had to choose another one. Obscure book, not a book in high demand, so I know I was not beat out. Cookies/token need to work better.
The website works well but everything really is dependent on the sellers themselves, so we'll have to see how my purchases actually work out
Any book I want I can find it here at a resonable cost. Plus they are in excellent shape.
Always have the books I want, great condition and good price.
Easy. Able to reach out to the bookseller with questions. A lot of choice. And thanks for the coupon.
I have ordered several times, always got the books in the condition as described. Didn't need to contact customer service. Only oddity that you need to be aware of is the price of shipping. $3.99 per book, or $2.99 for every additional book from the same seller. Gotta factor that into the price.
Never received book. Misplaced my order number so I'm screwed. They have conveniently blamed Covid-19 as rendering them incapable of contacting via phone.
Thank you page takes a while to load, but found what I wanted
They will list books as very good condition even when the cover is falling off, then refuse to refund your money even when you've returned the item. Stay away.
I placed an order for a number of books on the 4th July and Alibris charged me Euros 1,750.26 to my credit card. To date, only some have turned up. I put in a claim for the others about 6 weeks ago. I received an acknowledgment that I was to expect a reply within 48 hours. Nearly 6 weeks later I am still waiting.
This place doesn't even send your books as a whole instead they do 3.99$ for every 1 book you buy because they want to milk your money. Also, They offer "Free shipping" This is a goddam lie. They are just going to put 3.99$ for every 1 book. This makes buying cheap books frustrating because whats the point of paying more for shipping then your paying for the book? In my situation the shipping is 1/3 of the books price. Absolutely pathetic.
We purchased many text books from Alibris, and never had any issue. It provides tracking number for me to know when we could receive those books. Only once, the book came with bad condition because I purchased from 3rd party seller on Alibris, but Paypal helped to deal with it. Overall, it's good book seller as alternative source of Amazon. If you don't expect a company with 7/24 customer service, you purchase book directly from Alibris, not 3rd party seller selling on it. It's all good, and we did find some book with good price from Alibris. If you plan to purchase from 3rd party selling listed books from Alibris, it will be better to pay with Paypal letting Paypal to deal for it since Alibris won's have customer service able to deal with it. Overall, it's good book seller, and we used it more offen than Amazon now since it has more text book for our kids.
The book was shipped a week and half late and took 18 days to get from CA to TX which has set me behind in my class. On top of that the book I received is the wrong version and does not match the ISBN # on the order. This company is not dependable.
I refuse to order from this company with their overpriced shipping! Not to mention they lie on their emails and claim "free shipping" but then later tell you that you have to spend the outrageous amount of $45+ for FREE SHIPPING. That's ridiculous! No business from me EVER!
On June. 2020 I ordered a book, however the system did not provide me a purchase order number0.
I have complained twice requesting to send me the book or reimburse my mone.
Up to now I have not receive any response at all.
I lost my money and feel cheated for an irresponsible company that doesn't care about customers.
I recommend not to buy any book from this company.
Jorge Hernandez
While ordering three books I kept getting a notice that if I spent $39 on a select group of books I would get free shipping. As I met the parameters and went to check out I saw that I was being charged shipping. I emailed Alibris and they said that was just an estimate and at the final step of checkout there would be no shipping charge if I met the criteria. Since it would be free shipping I ordered a number of other books. I placed the order and was charged $30 shipping plus the $77 for the books. I immediately contacted Alibris and they said they could not stop the order and that I would have to contact each bookseller myself. Some orders were cancelled others were not. I'm still not sure what I'm getting or was charged. Going to have to spend more of my time figuring that out What a joy.
Do not, I repeat DO NOT shop here! I bought 1 dvd from them and while they claim free shipping I paid more in shipping than I did for the actual DVD I bought... I waited over 12 days for the dvd to arrive, it was shipped from one town in Florida to another town also in Florida, over 12 days! It finally arrived and the disc was all scratched up and when I tried to watch it all it did was skip and freeze! Waste of time & money... RUN to another company, trust me!
Site crashed on me three times when trying to order. I gave up and ordered on amazon after checking my email to ensure an order confirmation didnt come through. Next day I got a shipping notification. Noe I am stuck with books I don't need. Customer service is passing the buck on to seller to rectify. This right here is why people will continue to pay for with Amazon.
Ordered a used book, then the order is cancelled with a note included that hopefully I will repurchase the same book thru them. Same book is available for double the price of my first order - feels like Bait and switch. I have already fond the book for less on eBay.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thanks for your feedback, Casey! I'm sorry for the trouble with your order from last summer. Please note that you can always contact us directly at [email protected] with any issues you may have with your order.
Thanks again,
Michael B.
Alibris Customer Service