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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,336
shipping
12,326
quality
12,320
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Got it
January 11, 2021

Got it. Don't like your shipping when amazon ships for free.

Date of experience: January 11, 2021
Washington
1 review
0 helpful votes
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I love Alibris.com!
January 11, 2021

I love Alibris.com! I can always find what I'm looking for at a great price.

Date of experience: January 11, 2021
North Carolina
1 review
0 helpful votes
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Not easy to get the most discounted books. Superb used books at fantastic prices for family with few resources.

Date of experience: January 11, 2021
Canada
1 review
0 helpful votes
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Site is great, there needs to be a more transparent way to see shipping costs though.

Date of experience: January 11, 2021
Washington
1 review
0 helpful votes
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Annoying. Prefer to complete order before answering a survey.

Date of experience: January 10, 2021
1 review
0 helpful votes
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This is my first order
January 11, 2021

This is my first order. I'm trying it out. Hopefully, I'll receive the book in great condition in a timely manner since the class has already begun. :)

Date of experience: January 10, 2021
Georgia
1 review
0 helpful votes
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Good hard to spot hb vs pb editions but otherwise ok

Date of experience: January 10, 2021
Pennsylvania
1 review
0 helpful votes
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Was easy to find the books I was looking for. Service was great.

Date of experience: January 10, 2021
Pennsylvania
1 review
0 helpful votes
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Alibris has become my favorite place to buy books!

Date of experience: January 10, 2021
California
1 review
0 helpful votes
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Nice organization of books from cheapest to most expensive with quality ratings made it
Easy to choose. The color pics are excellent. It took a bit to grasp the variance of shipping costs, so I reduced my generous list this time, but, not being discouraged, I shall
Be back for more Jane Austen.

Date of experience: January 10, 2021
Florida
1 review
0 helpful votes
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I thought my Alibris order #******* covered this book and 2 more. That charge was for
$16.75. I had ordered 3 books. But now I see that I may not have actually ordered the Chinese Herbalist, but did now, today, here. I need to touch bases with someone about the 3 books I have ordered now. *******@yahool.com and *******046 EST.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2021
Washington
1 review
0 helpful votes
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I'm buying second time, I like shopping in here
Thank you

Date of experience: January 10, 2021
New York
1 review
0 helpful votes
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Overall good but one item never got to me but they responded quickly and waiting for a refund

Date of experience: January 10, 2021
Tennessee
2 reviews
0 helpful votes
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Coupon offered but no place to enter code at checkout.

Date of experience: January 10, 2021
Illinois
1 review
0 helpful votes
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I found what I was looking for quickly and easily; however, I wish the sort function allowed for topics AND genre types so that I could search more easily as I am trying to build a stronger, more diverse classroom library.

Date of experience: January 10, 2021
Oregon
1 review
0 helpful votes
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I don't want to be on ANYMORE mailing lists. I signed up for a free $5 coupon, but it didn't cover the books already in my cart.

Date of experience: January 10, 2021
California
1 review
0 helpful votes
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Easy, but I have no idea where my book is coming from.

Date of experience: January 10, 2021
Iowa
1 review
0 helpful votes
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It was simple to search through your catalog and find the items I wanted. There are other items I am also interested in which I will look for in future.

Date of experience: January 9, 2021
Georgia
1 review
0 helpful votes
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Quick and easy to find the book I need. I especially like the description of the used book condition.

Date of experience: January 9, 2021
Missouri
1 review
0 helpful votes
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Finding items eligible for free shipping was ridiculously difficult. Please make it easier to filter books by subject AND free shipping. Thank you.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2021