Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All my books have arrived in time and in excellent condition.
Super easy to use, and good prices. Happy with it so far.
I wondered why I didn't get the free shipping ai was offered in my email.
I'll try to get the book from other places and take so long or they don't have it.
Always easy to locate what I am looking for. Check out is also very simple. Literally 3 steps. Easy peazy!
I am very very happy with your service & recommend it to all my friends!
The only problem is that I don't know how to access the discounts.
Once you even sent us a free book!
FIVE DVDS FROM THE SAME VENDOR AND THEY CHARGED OVER $13 FOR SHIPPING? ITS MEDIA MAIL! THE PRICES ARE DECEPTIVE!
Found it very difficult to navigate throughout your offerings. Too many foreign selections mixed in with the English versions. Need to offer more filters to weed out foreign language and fiction vs nonfiction (ie. Tom Clancy & Clive Cussler). Nice trick with the gold stars. Can't shift them from 5 down to 3.
The site is much easier to use than it has been in the past.
Fast process, both books available at a competitive price
It was easy to find what I wanted and make a purchase!
I can almost always find the books I need and I receive them very quickly! Thank you!
Wanting to build my quilting library and came across this site. Large selection to choose from. Got quick service. Packages arrived promptly. Will shop again but will pay closer attention to shipping cost
I thought shipping was a little excessive. Hope to have a coupon next time.
Always good. I always come back. Quality of real books always excellent#
Great options of books to choose from depending on whether you need new or used copies of books. Some of my books have been passed on to others, and some I have kept in my library for references in the future. The prices are usually below market price!
Love this web site & look forward to placing many orders in the future!
You have the books I want, at prices I'm happy to pay. Thank you!
Happy to see they have 2 of the 3 books I am looking for.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

