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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,439
shipping
12,429
quality
12,423
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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An item was no longer in stock, buying a replacement was made easy to find by link in the email.

Date of experience: February 15, 2021
California
1 review
0 helpful votes
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Very easy to use site
February 15, 2021

Very easy to use site. Fast, efficient. Huge range of books and many choices in hardback, trade or mass at great prices.

Date of experience: February 15, 2021
New Mexico
1 review
0 helpful votes
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Your website is funky But I finally got to put my order through and I like your prices. So it was totally worth it!

Date of experience: February 15, 2021
New York
1 review
0 helpful votes
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Alibris offers an amazing variety of books and music.

Date of experience: February 15, 2021
Massachusetts
1 review
0 helpful votes
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Alibris had the best price and shipping cost for the book I was looking for.

Date of experience: February 15, 2021
Wisconsin
1 review
0 helpful votes
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I thought it was underhanded that alibris autochecked "receive emails" on the final payment page when I had unchecked it on a previous page. Alibris also advertised a much cheaper price on the book than any sellers were charging for it, which also seemed disingenuous.

Date of experience: February 15, 2021
Mississippi
1 review
0 helpful votes
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This is my first time using this website and it was easy and smooth.

Date of experience: February 15, 2021
Oregon
1 review
0 helpful votes
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Your system was easy to get through
February 15, 2021

Your system was easy to get through. No crazy, pain in the neck problems trying to get it to process the order.

Date of experience: February 14, 2021
New Jersey
1 review
0 helpful votes
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I had a couple questions and contacted them and they got back to me right away. The deals are good and the discounts are good too. Can't wait for my order!

Date of experience: February 14, 2021
Texas
1 review
0 helpful votes
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Decent enough prices, but the free shipping info was a bit unclear.

Date of experience: February 14, 2021
Missouri
1 review
0 helpful votes
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Easy to navigate and checkout was smooth and quick.

Date of experience: February 14, 2021
Florida
2 reviews
0 helpful votes
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Very smooth transaction
February 15, 2021

Very smooth transaction. Books very easy to find. Good experience..

Date of experience: February 14, 2021
California
1 review
0 helpful votes
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Found the buying process straightforward. If you have purchased online previously, buy from alibris should be a snap.

Date of experience: February 14, 2021
Florida
1 review
0 helpful votes
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I' always pleased to use this website to obtain the books I want o read at the best price I can afford.

Date of experience: February 14, 2021
New York
1 review
0 helpful votes
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The prices were pretty competitive and I like receiving the coupon

Date of experience: February 14, 2021
Colorado
1 review
0 helpful votes
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Buying all books from same vendor but expensive shipping per each item...

Date of experience: February 14, 2021
Florida
1 review
0 helpful votes
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~ Because I've had, unfortunately, not satisfying experiences with your agency I was very reluctant to order...

Date of experience: February 14, 2021
Washington
1 review
0 helpful votes
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I was able to easily locate the books being sought, with used versions at great prices.

Date of experience: February 14, 2021
Virginia
1 review
0 helpful votes
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Your inventory is impressive and I love all the options given for book editions.

Date of experience: February 14, 2021
Utah
1 review
0 helpful votes
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Would not accept the credit card i wanted to use. It works everywhere else. The billing address is correct but denied for that reason.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 14, 2021