Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Offering $5 off to sign up with email is misleading. Getting an email that says $5 off $50, I was disgruntled to say the least. I'm not sure I will be back after this purchase. I hate clickbait.
I can count on you to find books that are classic, inspirational, and worthy reads for my whole family... especially the grandchildren! Thank You!
Had problems adding not Visa card and also $5 coupon turned out to be useless because minimum purchase $50 is obligatory. Unfortunately I don't recommend.
Alibris is my go to application for purchasing books. Price is right and service is exceptional.
Quick and easy shopping and cheaper than I could have found anywhere, even with shipping!
Impossible to use coupon. We tried about 10 times to use coupon code. Never worked and very frustrating.
Great selection, it is very hard to find older books
Alibris makes shopping and buying books easy to do, with their website so easy to navigate and checkout a breeze. Thank you alibris!
Very great experience shopping with this site. I will be back! If everything goes smoothly from here out ;)
Love the ease of finding hard to locate books. Dog ate my daughters book she borrowed from teacher. It was dated in the 60's and part of a teachers set. Found it here, teacher never knew til last day of school ( high school) teacher said was always an excuse and they laughed. She wanted to know where I found it.
I love the prices! If these turn out be great quality, I'll never use Amazon again!
Can always find the book I'm looking for at a reasonable price, and quickly too.
They had a wide range of books at great prices and they delivered quickly. Great folk.
Found the book. Easy to use site. Glad for PayPal option. I was not able to find this book elsewhere. Will go back to Alibris. Found the book at Alibris on a search.
Found the book. Easy to use site. Glad for PayPal option.
It was easy to find what I wanted and easy to order.
I wish there was an easier way to identify sellers I'm already buying from and highlighting the books I'm looking for that they have to save shipping. Maybe your optimizer does that and there just wasn't a better solution this time. Did love how the optimizer saved me a bit AND got me a new copy instead of used!
The website is easy to use and ordering is straight forward.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

