Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,699
shipping
12,689
quality
12,683
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Shannon V.
Unfollow Shannon V.
Share Review
Report Review

Love it
March 5, 2021

Love it

Date of experience: March 4, 2021
Arizona
1 review
0 helpful votes
Follow Michele S.
Unfollow Michele S.
Share Review
Report Review

Great price on the item I needed and affordable shipping.

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Good so far
March 5, 2021

Good so far

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
Follow Danny N.
Unfollow Danny N.
Share Review
Report Review

So far so good
March 5, 2021

So far so good

Date of experience: March 4, 2021
Washington
1 review
0 helpful votes
Follow Christine C.
Unfollow Christine C.
Share Review
Report Review

Rarely do I find a book I want that qualifies for the free shipping. The discounts are poor.

Date of experience: March 4, 2021
Alabama
1 review
0 helpful votes
Follow klaus I.
Unfollow klaus I.
Share Review
Report Review

Reasonable and easy
March 5, 2021

Reasonable and easy.

Date of experience: March 4, 2021
Georgia
1 review
0 helpful votes
Follow Gayle E.
Unfollow Gayle E.
Share Review
Report Review

It was quick and easy
March 5, 2021

It was quick and easy.

Date of experience: March 4, 2021
Iowa
1 review
0 helpful votes
Follow Charlene V.
Unfollow Charlene V.
Share Review
Report Review

How nice to be able to order books for my grandson and save a little money.

Date of experience: March 4, 2021
North Carolina
1 review
0 helpful votes
Follow christopher R.
Unfollow christopher R.
Share Review
Report Review

Perfect
March 5, 2021

Perfect

Date of experience: March 4, 2021
District of Columbia
2 reviews
0 helpful votes
Follow Mark U.
Unfollow Mark U.
Share Review
Report Review

I cannot figure out how to place one order with books going to two different addresses. Otherwise, great prices, books in good condition and most always a quick turn around on my orders.

Date of experience: March 4, 2021
Mississippi
1 review
0 helpful votes
Follow Kenneth C.
Unfollow Kenneth C.
Share Review
Report Review

Very easy to find what I want to to check out

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
Follow Neda U.
Unfollow Neda U.
Share Review
Report Review

Thanks for a smooth and easy shopping experience.

Date of experience: March 4, 2021
Maine
2 reviews
0 helpful votes
Follow Gail M.
Unfollow Gail M.
Share Review
Report Review

Was easy and clear
March 5, 2021

Was easy and clear

Date of experience: March 4, 2021
California
3 reviews
0 helpful votes
Follow Jo A.
Unfollow Jo A.
Share Review
Report Review

I love Alibris
March 5, 2021

I love Alibris. I have purchased many books thru them and though I have to wait sometimes, they always arrive.

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
Follow Fr V.
Unfollow Fr V.
Share Review
Report Review

Faster (I need it quickly) and cheaper than I found elsewhere

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
Follow Veronica I.
Unfollow Veronica I.
Share Review
Report Review

Great, as always
March 5, 2021

Great, as always

Date of experience: March 4, 2021
South Carolina
1 review
0 helpful votes
Follow Joy H.
Unfollow Joy H.
Share Review
Report Review

Quick and easy process
March 5, 2021

Quick and easy process

Date of experience: March 4, 2021
Indiana
1 review
0 helpful votes
Follow Patricia K.
Unfollow Patricia K.
Share Review
Report Review

Lost my shopping cart on a window change. I could not re-find a selection.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Virginia
1 review
0 helpful votes
Follow ephrem U.
Unfollow ephrem U.
Share Review
Report Review

I will back to purchase more
March 5, 2021

I will back to purchase more

Date of experience: March 4, 2021
Massachusetts
1 review
0 helpful votes
Follow Melissa P.
Unfollow Melissa P.
Share Review
Report Review

Great catalog, great prices, fast shipping.

Date of experience: March 4, 2021