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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Overall I really love this site! Sometimes the picture sellers use don't match the cover I actually receive, even if it claims to be the right edition or has the right ISBN number. So I wish there was a way to make the picture feature more accurate. But otherwise I am very satisfied with this site!
Wish there was a break on shipping
Website is easy to navigate
You are my favorite "I'll never shop Amazon" go to.
Hope your integrity is strong! Eg., living wage for all employees, unionized, etc.
Quick and easy!
Easy to use. Only change I would like to see is a search by subject.
After 3 years, they alerted me to the book I could not fid anywhere else! Thank you :)
Very easy to find what I wanted & extremely easy to use site to purchase.
Very easy, fast, and straight forward! Thank you
Had issues changing my billing information. Kept saying i needed to put US and when doing so it still would not get it to work and would not let me change it.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

