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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,718
shipping
12,708
quality
12,702
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Very easy to order the book I've been looking for.

Date of experience: March 6, 2021
Maryland
1 review
0 helpful votes
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Great selections, fair prices, interesting coupons.

Date of experience: March 6, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent range of choices and price points. Very easy to use site.

Date of experience: March 6, 2021
Illinois
1 review
0 helpful votes
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Good books good werk
March 6, 2021
Updated review

So - this order came through - but an entire OTHER ORDER did not. It said nothing about the books being back ordered - NOR IN THE EMAIL did it even tell me which books or orders were canceled. But this order came through and that's all that mattered.

Date of experience: March 6, 2021

Nah
February 20, 2021
Previous review

Nah

Date of experience: February 19, 2021
Georgia
1 review
0 helpful votes
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I wonder if I ordered all from the same vendor if it would reduce shipping charges

Date of experience: March 6, 2021
New Hampshire
3 reviews
0 helpful votes
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Great place to get books and best pricing around.
April 5, 2021
Updated review

The book availability and pricing was tremendous. But they would not accept the payment card I used for some reason and I had to use PayPal, which uses the exact card I was trying to use. So payment process was a pain. But

Date of experience: March 6, 2021

The book availability and pricing was tremendous
March 22, 2021
Previous review

The book availability and pricing was tremendous. But they would not accept the payment card I used for some reason and I had to use PayPal, which uses the exact card I was trying to use. So payment process was a pain/

Date of experience: February 20, 2021
New York
1 review
0 helpful votes
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I did not understand that all the books come from different sellers. If I had known that from the beginning, and it's effect on shipping fees, I would have searched for same sellers to begin with. Happy I know now, wish I had known ahead of time.

Date of experience: March 6, 2021
South Carolina
1 review
0 helpful votes
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All my transactions have been handled efficiently.

Date of experience: March 6, 2021
Texas
1 review
0 helpful votes
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I found the book I was looking for very quickly. Checkout was a breeze too.

Date of experience: March 6, 2021
Wisconsin
1 review
0 helpful votes
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I appreciate being able to see where my purchase is being shipped from. Very easy to shop online for books.

Date of experience: March 6, 2021
New Hampshire
1 review
0 helpful votes
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Quick and easy
March 6, 2021

Quick and easy. Finding books and buying them is seamless. It would be nice if Alibris had a customer review function. Reading other people's opinion of a book is very useful. Often, I read the review on Amazon and buy the book from Alibris.

Date of experience: March 6, 2021
Washington
1 review
0 helpful votes
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Thank you for the easy shopping experience and the selection of books that I like

Date of experience: March 6, 2021
Massachusetts
1 review
0 helpful votes
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Symbol next to listing indicates free shipping and I get charged for shipping. Eather its free or its not

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
Virginia
1 review
0 helpful votes
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Happy I could order as guest you made this easy and I will be a future customer. Do you have any copies of Horton Hears a Hoo or any other books by this author?

Date of experience: March 6, 2021
Michigan
2 reviews
0 helpful votes
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Always find books here (big company bookstores, amazon) that others don't have.

Date of experience: March 6, 2021
California
1 review
0 helpful votes
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I forgot my password and it was very difficult trying to get the link to change the password. You should simply this process.

Date of experience: March 5, 2021
California
1 review
0 helpful votes
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I haven't ordered from here in years, but I should have been looking here in the first place.

Date of experience: March 5, 2021
New York
1 review
0 helpful votes
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Would have preferred ordering more than one copy from one vendor but couldn't see an option for that.

Date of experience: March 5, 2021
Massachusetts
1 review
0 helpful votes
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Your web site has changed so much since I was last here. It's lovely. I easily created a new account & placed an order for an elusive book I had been searching for.
I had gotten 3 volumes of a 4 volume series at a neighborhood book store but have temporarily relocated across the country & have been unable to locate a good used book store. So glad you're here!

Date of experience: March 5, 2021
California
1 review
0 helpful votes
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Excellent service
March 6, 2021
Updated review

Excellent collection and seamless purchasing process

Date of experience: March 5, 2021

Excellent collection and seamless purchasing process
February 20, 2021
Previous review

Excellent collection and seamless purchasing process

Date of experience: February 19, 2021