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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,691
shipping
12,681
quality
12,675
This company responds to reviews on average within 1 day

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North Carolina
2 reviews
0 helpful votes
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Lots of options for the book I wanted. Website great for book shopping.

Date of experience: March 9, 2021
New Jersey
1 review
0 helpful votes
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Awesome prices and good quality books. Good service

Date of experience: March 9, 2021
Wisconsin
1 review
0 helpful votes
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There are plenty of online second-hand bookstores but none of them matches Alibris. My go-to site every time.

Date of experience: March 9, 2021
California
1 review
0 helpful votes
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Delivered faster than other online book stores
March 9, 2021
Updated review

Bought the same book on 2 other websites but the one I ordered on alibris came earlier. Prices on other stores are very high conpared to here. I highly recommend it if you live in california because it is delivered faster here (if you buy directly from the seller alibris and not from the other sellers on alibris)

Date of experience: March 9, 2021

Order was very quick and easy
February 23, 2021
Previous review

Order was very quick and easy. Many options.

Date of experience: February 23, 2021
Florida
1 review
0 helpful votes
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Needed to know how you shipped usps, ups, fedex and could not get anyone to answer the phone number on contact.

Date of experience: March 9, 2021
Connecticut
2 reviews
0 helpful votes
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So far great!
March 9, 2021

So far great! I'm a little worried because the seller only gets one star, but I can't afford the $200+ price most sites are charging for this book. Hopefully I'll luck out and finally own the book I've been searching for, for far too long!

Date of experience: March 9, 2021
North Carolina
3 reviews
0 helpful votes
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I really like the access to hard to find books on your site. I just wish there was a way to negotiate Shipping costs or pay one price up front then get free shipping for a year or so?

Date of experience: March 9, 2021
Utah
1 review
0 helpful votes
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Alibris offers such a wide variety of used products at a great price. It can be difficult to find the right vendor, but most of my experiences with Alibris have been positive and keep me shopping here.

Date of experience: March 9, 2021
Minnesota
1 review
0 helpful votes
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I have never had trouble before, but it took 4 tries to get my card number accepted. I am sure it was just a glitch.

Date of experience: March 9, 2021
Colorado
1 review
0 helpful votes
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Just placed my first order, the site was very easy to use and the book recommendations based on what I placed in my cart were very helpful.

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Easy to order
March 9, 2021

Easy to order. Fast service. Cheap prices. Postage a little high though

Date of experience: March 9, 2021
Rhode Island
1 review
0 helpful votes
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Cart kept emptying
April 8, 2021

Cart kept emptying. Also had to enter username over and over. Was frustrating...

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Illinois
1 review
0 helpful votes
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They were less expensive and they were new and the better part was that the shipping is free.

Date of experience: March 9, 2021
Georgia
1 review
0 helpful votes
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Diana palmer wyoming men series
March 9, 2021
Updated review

This site is easy to navigate and offers first rate material.

Date of experience: March 9, 2021

This site is easy to navigate and offers first rate...
February 23, 2021
Previous review

This site is easy to navigate and offers first rate material.

Date of experience: February 23, 2021
Ohio
1 review
0 helpful votes
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Thanks for the great books and the information on each and great prices

Date of experience: March 9, 2021
Ohio
1 review
0 helpful votes
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Very easy to navigate
March 9, 2021

Very easy to navigate. And always has what I'm looking for

Date of experience: March 9, 2021
Germany
1 review
0 helpful votes
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Excellent method of purchasing and receiving books

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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Never book a book from you, but the checkout process is nice and straightforward

Date of experience: March 9, 2021
Japan
1 review
0 helpful votes
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When an item is no longer available it is listed at the top of the cart, but if I have multiple items and remove one the page resets and the list changes order. It should stay in the same order because its confusing to see which item to check next and remove.

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Would of be nice to received my coupon that was sent in my email and not had to look for one... Been receiving emails for years...

Date of experience: March 8, 2021