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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,692
shipping
12,682
quality
12,676
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
3 reviews
0 helpful votes
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I found exactly what I was looking for at a price that I wanted to pay for it.

Date of experience: March 10, 2021
North Carolina
1 review
0 helpful votes
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I find books on Amazon and then come here to find them from small booksellers, and I've NEVER been disappointed. Plus, I feel like I'm sticking it to the behemoth and supporting small business. Win-Win!

Date of experience: March 10, 2021
Florida
1 review
0 helpful votes
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Purchase process works
March 10, 2021

Purchase process works. It seems like it would be simpler to choose payment provider first to speed input

Date of experience: March 10, 2021
Pennsylvania
1 review
0 helpful votes
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Easy to find what I am looking for and choose among multiple editions.

Date of experience: March 10, 2021
Maine
1 review
0 helpful votes
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So far so good!
March 10, 2021

So far so good! Lets see if I receive it in a timely manner!

Date of experience: March 10, 2021
Pennsylvania
1 review
0 helpful votes
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Always a Pleasure!
March 10, 2021
Updated review

Took all day to place order, but end result I got what I wanted!

Date of experience: March 10, 2021

Took all day to place order
February 23, 2021
Previous review

Took all day to place order

Date of experience: February 22, 2021
Massachusetts
1 review
0 helpful votes
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The Alibris Web site is very easy to use. Searching and checking out are top notch and easy.

Date of experience: March 10, 2021
Wisconsin
1 review
0 helpful votes
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Great its very easy to find what we are looking for.

Date of experience: March 10, 2021
Vermont
1 review
0 helpful votes
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Disappointed your free shipping minimum is so high and I don't know the cost of shipping until I put in my credit card information, I get free shipping from amazon and when it isn't free I know up front the cost.

Date of experience: March 10, 2021
Australia
1 review
0 helpful votes
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Good but as I am in my mid eighties I find some aspects hard to follow at first

Date of experience: March 10, 2021
Maryland
1 review
0 helpful votes
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There was a great selection at great prices. Even the shipping was reasonably priced.

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Always bought my college textbooks and continued from there.

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Navigating the website was easy and check out was easy and simple.

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Thank you for posting shipping cost BEFORE I have to enter my personal information such as address, email, etc. I buy a lot online and sites that require me to enter an email address and home address BEFORE they give me shipping... Don't get my money, it's that simple.

Date of experience: March 9, 2021
Georgia
1 review
0 helpful votes
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My go to for books at great prices for 20-25 years now.

Date of experience: March 9, 2021
Virginia
1 review
0 helpful votes
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Love it, great way to find used books around the US

Date of experience: March 9, 2021
Ohio
1 review
0 helpful votes
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The book prices were great, the shipping was horrible, they should have a discounted shipping plan, otherwise great selections and great prices!

Date of experience: March 9, 2021
Alabama
2 reviews
0 helpful votes
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The textbook Neuroscience by Purves et al. Is now in its 6th ed., published 2017. Your site lists several earlier editions as published in 2018. This is very misleading. My guess is that there are students who think they are getting a deal on a textbook for their class, but get the wrong textbook, with outdated information. This is an area of science where things are moving very quickly.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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Book purchase
March 10, 2021
Updated review

Easy-to-use and easy to find exactly what I needed.
Best price. Great condition for a used book.

Date of experience: March 9, 2021

Easy-to-use and easy to find exactly what I needed
February 23, 2021
Previous review

Easy-to-use and easy to find exactly what I needed.

Date of experience: February 22, 2021
District of Columbia
1 review
0 helpful votes
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I purchased "Las Muertas" by deceased Mexican author Jorge Ibarguengoitia expecting the original Spanish edition; instead, I was sent the book in Arabic, which does me no good at all. I would like to return it for FULL credit INCLUDING SHIPPING COSTS. THIS WAS ORDER NO. *******-1.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021